Octel Voicemail Replacement

Octel Aria and Octel Serenade were popular voicemail systems in the 1980s and 90s. Through the late 90s, the Octel business traded hands several times, eventually being purchased by Avaya who announced the end of life and transition plans for Aria and Serenade. As a result, organizations and government entities using these voicemail systems need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace these legacy Octel systems, because Callegra.UC:

  • Uses your existing telephone PBX switches.
  • Does not require upgrades to your existing handsets.
  • Enables transition to VoIP / SIP-enabled systems.
  • Easily scales to the size of your existing Octel system, from 500 to 500,000 Users and beyond.
  • Provides an optional Octel Aria and Octel Serenade/VMX telephone user interface (TUI), allowing Users to continue to use familiar menu options.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Octel Aria and Serenade feature-sets, while providing you access to upgraded features and newer technologies.

Through the use of optional menu prompts, Callegra.UC can be configured to mimic your existing Octel system. This can save your company time in learning a new telephone menu system.

Callegra.UC is a leader in helping organizations transition to VoIP / SIP-enabled systems by moving legacy (TDM) systems to VoIP / SIP through the use of a VoIP gateway. Additionally, Callegra.UC can integrate with both legacy PBX’s and VoIP systems simultaneously so that all Users, across multiple platforms, can use a single Callegra.UC system.

Supporting a legacy Octel Aria or Serenade system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has provided voicemail systems for three decades.

Legacy Voicemail SystemsAn investment in Callegra.UC is an investment in future technology. Unlike voicemail and unified messaging systems sold by switch manufacturers, Callegra.UC is specifically designed to integrate with every major make and model of telephone system currently on the market. Because Callegra.UC uses industry standard protocols, it can interoperate with your existing telephone system and almost any new telephone system that you decide to invest in.

Through the use of Scalable and Multi PBX/VoIP Integrations you can transparently bridge multiple brands of switches and/or multiple locations, transforming your heterogeneous telephony environment into a single unified communications infrastructure. This enables you to add new telephone switches as needed, and update older switches without costly upgrades of your entire system. This type of functionality will enable you to grow your environment in new and different ways than were available to you through your legacy Octel Aria and Serenade system.

In addition, Callegra.UC provides an easy-to-use administration tool, available across a LAN and WAN environment. CallegraADMIN provides visual management, maintenance, and updating of the Callegra.UC system that is easy and intuitive to use.

The product’s high security edition provides extra security features, for implementations where confidentiality and high security is a requirement, such as those needed for banking, healthcare, and government.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief History of Octel:

Octel Communications Corporation was founded in 1982, and produced some of the earliest large scale voicemail systems. Octel quickly grew in the enterprise voicemail market becoming the dominant force in that market in the late 80s to mid 90s, by the mid-1990’s Octel had become the number one supplier of voicemail both to corporations and to carriers. It had about a 60% market share in U.S., Canada, Europe and Japan (for large corporations) and between a 30% and 100% of the carrier market, depending on the country. Octel made purchases and merged with several companies through the mid 90s such as Tigon, VMX. During the late 90s Octel was purchased by Lucent Technology. Lucent’s AUDIX division was merged into Octel to form the Octel Messaging Division. In 2000, Lucent spun off its corporate business, including the Octel Messaging Division, into a company known as Avaya. The Octel Aria and Octel Serenade systems have been announced for end-of-life by Avaya.