back to news main Callware Introduces Nuance-Powered Voice Recognition Inside Callegra's Affordable Unified Messaging Platform SANDY, Utah, January 7, 2002 - Callware Technologies, Inc., a leading provider of affordable unified messaging solutions, introduces CallegraVOICE™, a Nuance-powered, voice recognition enabled auto-attendant and company directory for its award-winning unified messaging platform, Callegra. Powered by Nuance 7, the leading voice recognition and natural language understanding server, CallegraVOICE delivers the accuracy and robustness required for an enterprise’s voice-driven unified messaging applications. It efficiently handles both small and very large vocabularies, serving companies with employee directories in the single digits to the thousands. CallegraVOICE is available with Callegra 5.6, Callware’s Windows 2000 based solution. “CallegraVOICE makes company navigation more customer- and employee-friendly,” said Steve Giusti, VP of Sales at Callware Technologies. “The speed of voice enabled call routing increases the volume of callers able to navigate through an auto-attendant, thereby increasing the systems capacity. CallegraVOICE is integrated with the Callegra system so there is no need to purchase a separate stand-alone system with additional management overhead. Additionally, employees love the fact that they can throw away their company directories. Just dial the main number and speak the name of the person or department they’re trying to reach.” CallegraVOICE is barge-in capable, which allows callers to interrupt voice prompts instead of waiting for a beep, and is particularly efficient for frequent users who are already familiar with the system. Barge-in allows for a more natural and rapid exchange between the caller and the voice-enabled system. CallegraVOICE routes callers with accuracy that can exceed 96 percent regardless of the caller’s telephone channel. With the latest enhancements to wireless and hands-free recognition, Callegra delivers exceptionally high accuracy even in noisy environments such as airports or automobiles. Callegra is the first unified messaging solution to provide businesses with a next-generation voice enabled call routing module at such reasonable price points. By offering the best voice recognition at the lowest cost possible, Callegra strengthens its promise of affordability and continues to deliver the features and benefits that are important to benefiting business. Callegra 5.62 with CallegraVOICE is available now through all Callware dealers. About Callware Technologies: Callware Technologies, Inc., is a major provider of voicemail and unified messaging software solutions. Callware solutions are distributed through a worldwide network of trained resellers that provide local expertise for small and medium-sized businesses. Since its inception in 1994, Callware has received numerous awards for its technology & leadership in serving customers both domestically and abroad. Contact Callware in Sandy, Utah, at 800.888.4226 or for more information see www.callware.com. © 2002 Callware, Callegra, CallegraDESK, CallegraFAX, CallegraTTS, CallegraVOICE, CallegraWEB, Solo VoiceMail are trademarks of Callware Technologies, Inc. All other trademarks are property of their respective owners. All rights reserved.