Callware Technologies

U.S. Air Force grants ATO/ATC to Callegra.UC 6.14 SP1RU3 JITC

Callware Technologies — Thu, 26 Jan 2012 00:22:21 +0000

The United States Air Force grants Callware Technologies an Authorization to Operate (ATO) for Callegra.UC 6.14 JITC SP1RU3, allowing the ability to operate on the USAF’s network. Callware Technologies is also granted the Authorization to Connect (ATC), which provides the authority to connect to the Air Force Global Information Grid (AF-GIG).

This certification is valid from January 13, 2012 until November 27, 2014

ATO & ATC allow the Callware Callegra.UC JITC system the authority to connect to the US Department of Defense (DoD) network and provide access to all of Callegra.UC JITC certified features, such as CallegraWEB and Unified Messaging.

The Callegra.UC JITC product is specifically designed for use by the DoD. The Callegra.UC 6.14 SP1RU3 product includes military specific features and high level security required for deployment and use throughout the DoD.

Callegra.UC is JITC-certified, IA Accredited, and is on the US DoD Approved Products List (APL).

For more information on our US Department of Defense products, please visit: http://www.callware.com/category/government/department-of-defense-dod/

For more information on our commercial products, please visit: http://www.callware.com/category/products/enterprise-business/

To download the ATO documentation, please visit: Callegra.UC ATO

Since 1988, Callware Technologies, Inc. has been providing voice and telephony enabled solutions. Callware’s flagship products, Callegra.UC and Callegra.UC JITC have been installed at over 8500 sites for customers such as government bureaus, educational institutions, international banks, and Fortune 500 corporations, including more than 100 Department of Defense (DoD) sites and military bases worldwide. The Callegra.UC and Callegra.UC JITC applications include voicemail, unified messaging, unified communication, auto attendant, fax, text to speech, voice recognition, emergency notification, email integration, disaster recovery, and a software development kit, along with VoIP SIP and other PBX integrations. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.

For more information about Callware Technologies visit http://www.callware.com

Dell Awards Callware Technologies Certified Partner Status

Callware Technologies — Tue, 09 Nov 2010 22:42:25 +0000

Callware Technologies has joined Dell’s PartnerDirect program as a Certified Dell Partner. Dell Certified Partnerships are granted only to select vendors who have met specific sales, customer service, and training requirements.

Callware Technologies has been awarded Certified Partner status by Greg Davis, CP & General Manager of Dell Global Commercial Channels. In the accompanying letter, Greg Davis stated this certification is to “recognize your exceptional technical expertise and knowledge.”

Enterprise Business

Callware Technologies — Thu, 09 Sep 2010 22:13:35 +0000

Enterprise Business

Medium Sized Business

Small Business

Callware Technologies provides Callegra.UC, which is a complete unified communication and messaging (UCM) solution, offering a powerful voicemail and auto attendant solution that easily expands to include other unified messaging advantages, such as integrated speech recognition, fax services, browser-based voice and fax messaging, and email integration including text to speech.

Callware Technologies provides a number of product innovations specifically for large and very large-scale deployments:

Products:
Callegra.UC our premier voicemail, auto attendant, and unified communication solution: Offers a legacy replacement solution that can take the place of existing voicemail/auto attendants, such as Octel, Nortel Meridian Mail, Nortel CallPilot, Intuity Audix, and Centigram, bringing your system up-to-date while leveraging investment in existing switches and handsets. Unifies your organization, bringing together multiple physical locations and diverse telephone equipment, transparently acting as one voicemail and unified messaging system – helping diverse systems, such as Avaya, Cisco, Lucent, Nortel, Siemens, and many more, work in unison. Provides a cost-effective transition path from legacy PBX systems to VoIP/SIP-enabled systems without requiring phone switches and equipment hardware upgrades. Offers extra security features for implementations where confidentiality and high security is a requirement, such as those needed for banking, healthcare, and government. Permits user friendly administration through CallegraADMIN for the visual management, maintenance, and updating of the Callegra.UC system.
Callegra.UC Add-ons:
CallegraINBOX for Microsoft Outlook to unify your email, voicemail, and fax.	CallegraWEB providing access to your voicemail anywhere in the world.
CallegraFAX bringing the receiving and sending of faxes to your unified inbox.	CallegraTTS (Text to Speech) Text to Speech capabilities for your unified inbox.
CallegraVOICE adding voice recognition capabilities to your auto attendant.	CallegraINBOX for Novell GroupWise to unify your email, voicemail, and fax.
CallegraCOMMUNITY for very large scale implementations.	Callegra.UC Web Services SDK for development of custom implementations and solutions.
CallegraRECOVERY enabling disaster recovery and fault tolerance through replication on or offsite.	CallegraPORTAL for lightweight access to your voicemail and faxes through Microsoft Outlook.

DoD awards Callegra.UC 6.14 SP1RU2 JITC Certification and IA Accreditation

Callware Technologies — Fri, 13 Aug 2010 21:49:49 +0000

The United States Department of Defense awarded Callware Technologies Joint Interoperability Test Command (JITC) Certification for its flagship product Callegra.UC JITC 6.14 SP1RU2 on Aug 11, 2010.

In addition to the benefits available in the earlier version Callegra.UC 6.13a JITC, the Callegra.UC 6.14 JITC SP1RU2 product provides voice and fax message networking access for all Enterprise users across the network.

The Callegra.UC JITC 6.14 version highlights new enterprise level features, such as the only JITC-certified Enterprise-wide Global Address Book for users across multiple Callegra.UC DataCenters with CallegraCOMMUNITY, multiple site enterprise integration, simultaneous TDM and VoIP switch manufacturer integration to multiple PBX manufacturers platforms at single or multiple sites using a Local Area Network (LAN) and global access to Callegra.UC DataCenter databases.

The 6.14 version also offers advanced Text-to-Speech email reader and CallegraRECOVERY, which brings multiple disaster recovery configurations to the DOD, enabling a real time, robust, and very flexible Continuity of Operations (COOP) capability for unified communications.

This solution achieved Information Assurance (IA) Accreditation from the Defense IA/Security Accreditation Working Group (DSAWG) on 16 Jul 2010.
This solution achieved Interoperability Certification (IOC) on 4 Aug 2010 from the Joint Staff (JS).
This approval is effective Aug 11, 2010 and expires 11 Aug 2013

For more information on our US Department of Defense products, please visit: http://www.callware.com/category/government/department-of-defense-dod/

For more information on our commercial products, please visit: http://www.callware.com/category/products/enterprise-business/

To view this certification, please visit: http://jitc.fhu.disa.mil/apl/dsn/pdf/cw_ard_cpe_callegra_sp1ru2.pdf

Centigram Voicemail Replacement

Callware Technologies — Sat, 07 Aug 2010 22:08:00 +0000

Centigram was a widely used central office and large organization voicemail system. Centigram Communications created the VoiceMemo voice mail system during the early 90s. Soon after the purchase by Mitel in 1998, these legacy Centigram systems were no longer available for purchase or continued support. As a result, organizations and government entities using this legacy voicemail system need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace this legacy Centigram system, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing Centigram system, from 500 to 500,000 Users and beyond.
Offers identical Centigram telephone user interface (TUI) prompts.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Centigram feature-sets, while providing you access to upgraded features and newer technologies.

Callegra.UC will mimic your existing Centigram menu system out of the box because it uses identical prompts. This will save your company time in learning a new telephone menu system.

Callegra.UC is a leader in helping organizations transition to VoIP / SIP-enabled systems by moving legacy (TDM) systems to VoIP / SIP through the use of a VoIP gateway. Additionally, Callegra.UC can integrate with both legacy PBX’s and VoIP systems simultaneously so that all Users, across multiple platforms, can use a single Callegra.UC system.

Supporting a legacy Centigram system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

An investment in Callegra.UC is an investment in future technology. Unlike voicemail and unified messaging systems sold by switch manufacturers, Callegra.UC is specifically designed to integrate with every major make and model of telephone system currently on the market. Because Callegra.UC uses industry standard protocols, it can interoperate with your existing telephone system and almost any new telephone system that you decide to invest in.

Through the use of Callegra.UC Multiple Site and Multi-PBX Integration you can transparently bridge multiple brands of switches and/or multiple locations, transforming your heterogeneous telephony environment into a single unified communications infrastructure. This enables you to add new telephone switches as needed, and update older switches without costly upgrades of your entire system. This type of functionality will enable you to grow your environment in new and different ways than were available to you through your legacy Centigram system.

In addition, Callegra.UC provides an easy-to-use administration tool, available across a LAN and WAN environment. CallegraADMIN provides visual management, maintenance, and updating of the Callegra.UC system that is easy and intuitive to use.

The product’s high security edition provides extra security features, for implementations where confidentiality and high security is a requirement, such as those needed for banking, healthcare, and government.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief history of Centigram:

Centigram Communications was incorporated in 1991 and created the VoiceMemo voicemail system. Centigram voicemail was a competitor in the medium to large enterprise space, and was able to service up to 240 ports of voicemail. In 1998, Mitel purchased the customer premises portions of Centigram Communications, and in 2000 ADC Telecommunications purchased the remainder of Centigram. In 2001, ADC sold portions of Centigram to SS8.

Intuity Audix Voicemail Replacement

Callware Technologies — Sat, 07 Aug 2010 16:57:48 +0000

Audix was a voicemail system originally created by Bell Labs and AT&T in the early 1980s. Audix has transferred ownership many times and is currently owned by Avaya. Avaya recently announced end-of-sale for the Definity Audix and Intuity Audix system, and as a result, organizations and government entities using this voicemail system need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace these legacy Audix systems, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing Audix system, from 500 to 500,000 Users and beyond.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Audix feature-sets, while providing you access to upgraded features and newer technologies such as Unified Communication.

Supporting a legacy Audix system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief history of Audix:

Audix (Audio Information Exchange) was created by Bell Labs in the early 80s, and spun off into a product line within AT&T. In the late 80s, Audix was spun off within Lucent Technology ies as Definity Audix. Audix was later merged into Octel Messaging Division which became part of the new entity, spun off from Lucent, called Avaya. Avaya announced the end-of-sale and support for Definity Audix and Intuity Audix with final sunset dates ranging from 2007 to 2009.

Nortel CallPilot Voicemail Replacement

Callware Technologies — Sat, 07 Aug 2010 15:28:45 +0000

Due to Nortel’s recently announced bankruptcy and subsequent acquisition by Avaya, organizations and government entities using the CallPilot voicemail system are looking for a viable replacement.

In 2009 CallPilot was removed from the Department of Defense (DoD) Approved Products List and is no longer available for purchase within the DoD.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace this legacy Nortel CallPilot system, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing CallPilot system, from 500 to 500,000 Users and beyond.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing CallPilot feature-set, while providing you access to upgraded features and newer technologies such as Unified Messaging.

Supporting a legacy CallPilot system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief History of Nortel CallPilot Voicemail systems:

Nortel was founded in 1895 as Northern Electric and Manufacturing. In the mid 80s, Nortel introduced the Meridian Mail voicemail system. In 2001, Nortel introduced CallPilot, an additional voicemail and unified messaging platform. In 2006, Nortel announced the retirement of Meridian Mail and suggested customers migrate to CallPilot. In 2009, during Nortel’s bankruptcy, Nortel’s enterprise solutions business was sold to Avaya. During the same year, CallPilot was removed from the Department of Defense Approved Products List.

Nortel Meridian Mail Voicemail Replacement

Callware Technologies — Sat, 07 Aug 2010 15:28:18 +0000

Nortel Meridian Mail, launched in the late 1980s, was one of the first digital voicemail systems. Meridian mail was targeted to medium to large sized business, and was popular both in the Americas and abroad. In 2006 Nortel announced the end-of life for Meridian Mail, with final sunset dates through 2009, which drove organizations and government entities using this voicemail system need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace this legacy Nortel Meridian Mail system, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing Meridian Mail system, from 500 to 500,000 Users and beyond.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Meridian Mail feature-set, while providing you access to upgraded features and newer technologies such as Unified Messaging.

Supporting a legacy Meridian Mail system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief History of Nortel Meridian Mail Voicemail systems:

Nortel was founded in 1895 as Northern Electric and Manufacturing. In the mid 80s, Nortel introduced the Meridian Mail voicemail system. This voicemail system was designed to compete in the small-to-mid scale markets and was paired with Meridian switches. In 2006, Nortel announced the retirement of Meridian Mail. In 2009, during Nortel’s bankruptcy, Nortel’s enterprise solutions business was sold to Avaya.

Octel Voicemail Replacement

Callware Technologies — Sat, 07 Aug 2010 15:24:55 +0000

Octel Aria and Octel Serenade were popular voicemail systems in the 1980s and 90s. Through the late 90s, the Octel business traded hands several times, eventually being purchased by Avaya who announced the end of life and transition plans for Aria and Serenade. As a result, organizations and government entities using these voicemail systems need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace these legacy Octel systems, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing Octel system, from 500 to 500,000 Users and beyond.
Provides an optional Octel Aria and Octel Serenade/VMX telephone user interface (TUI), allowing Users to continue to use familiar menu options.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Octel Aria and Serenade feature-sets, while providing you access to upgraded features and newer technologies.

Through the use of optional menu prompts, Callegra.UC can be configured to mimic your existing Octel system. This can save your company time in learning a new telephone menu system.

Supporting a legacy Octel Aria or Serenade system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief History of Octel:

Octel Communications Corporation was founded in 1982, and produced some of the earliest large scale voicemail systems. Octel quickly grew in the enterprise voicemail market becoming the dominant force in that market in the late 80s to mid 90s, by the mid-1990’s Octel had become the number one supplier of voicemail both to corporations and to carriers. It had about a 60% market share in U.S., Canada, Europe and Japan (for large corporations) and between a 30% and 100% of the carrier market, depending on the country. Octel made purchases and merged with several companies through the mid 90s such as Tigon, VMX. During the late 90s Octel was purchased by Lucent Technology. Lucent’s AUDIX division was merged into Octel to form the Octel Messaging Division. In 2000, Lucent spun off its corporate business, including the Octel Messaging Division, into a company known as Avaya. The Octel Aria and Octel Serenade systems have been announced for end-of-life by Avaya.

Software Tester / Quality Assurance Engineer

Callware Technologies — Wed, 07 Jul 2010 19:38:20 +0000

This position has been filled. Thank you for your interest.

To see all our career information and postings, please visit our Careers page.

Position:

Software Tester / Quality Assurance Engineer

QA Engineer Purpose:

The purpose of this software testing position is to assess or evaluate the capabilities of a software program’s ability to adequately meet the applicable requirements and customer needs.

Qualifications:

Experience with quality assurance/software testing.
Associate’s Degree in Computer related field or equivalent experience preferred.
Strong proficiency in Windows Server 2003 and Windows 2008, including add/remove features, Security of registry and file ACL’s, and ability to troubleshoot.
Familiar with hardware and software installation and configuration.
Basic understanding of the following: .NET, Web Services, IIS, HTTP, HTTPS, SSL, MSMQ, XML, TCP/IP, DCOM, HTML, JavaScript and FTP.
Knowledge of SQL (DML) and Microsoft SQL Server.
Understanding of one or more of the following programming languages is a plus but not required: C#, C, C++, VB
Telephone integration, PSTN and VoIP, Voicemail, ACD and IVR knowledge is a plus.
Knowledge of QA process and testing methodology.
Ability to contribute to QA process and testing methodologies.
Experience with Bug Tracking software database.
Working knowledge of Software Development Lifecycle.
Proven ability to effectively interact and communicate with developers, support technicians, sales engineers and other testers.
Ability to identify problems and trace them back to the source.
Understanding and experience with software testing automation and ability to quickly learn new tools.
PC/Windows literate with working knowledge of Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008.
Familiarity with Microsoft Outlook, Novell GroupWise, Internet Explorer, Safari, and Firefox.

Description:

Develop test cases by working with Development team, Product Management and business owners/users as new features are requested, designed, implemented, tested and released.
Install and test server and client side software for new builds and patches
Assist in Product information gathering
Perform all aspects of verification as appropriate, including functional, structural, regression, load, integration and system testing. Document, troubleshoot and isolate problems encountered during testing.
Support Development team in generating unit tests to identify and fix defects earlier in the development cycle and thus minimize defects during routine test cycles.
Manage defect tracking for assigned products and projects in the bug tracking system.
Provide timely, accurate status updates for assigned products and projects.
Develop quality assurance knowledge to continually improve necessary skills.

Skills and Abilities:

Willingness and ability to perform all functions hands-on while building program and team.
Self-starter and self-motivator a plus.
Proven ability to proactively identify issues.
Excellent written and verbal communication skills
Strong analytical, organizational and time management skills.
Ability to learn quickly and work in a fast paced team environment.
Excellent organizational skills, ability to set priorities, work under pressure and meet deadlines.

To see all our career information and postings, please visit our Careers page.

Protected: LGS

Callware Technologies — Tue, 29 Jun 2010 15:45:51 +0000

Callware.com Website Information

Callware Technologies — Sun, 27 Jun 2010 20:56:19 +0000

Callware, Callware Technologies, Callegra, Callegra.UC, CallegraINBOX, CallegraADMIN, CallegraWEB, CallegraFAX, CallegraTTS, CallegraVOICE, CallegraCOMMUNITY, CallegraRECOVERY, CallegraPORTAL and Callegra Web Services are trademarks of Callware Technologies Inc.

Nortel, Meridian Mail, and CallPilot are trademarks of Nortel Networks.
Avaya, Octel, and Intuity Audix are trademarks of Avaya Inc.
Cisco is a trademark of Cisco Systems Inc.
Lucent is a trademark of Alcatel-Lucent Technologies.
Siemens is a trademark of Siemens A.G.
Centigram and Mitel are trademarks of Mitel.
Microsoft and Microsoft .NET are trademarks of Microsoft.
AVST is a trademark of Applied Voice & Speech Technologies, Inc.
U.S. Army, U.S. Navy, U.S. Air Force, U.S. Marine Corps, U.S. Coast Guard, and U.S. Department of Defense are trademarks of their respective branch within U.S. Department of Defense.
Additional trademarks are trademarks and/or registered trademarks of their respective organizations.

The callware.com website is powered by the following technologies:

Callegra.UC – Fully Featured Voicemail, Auto Attendant, Unified Messaging, and Unified Communication

Callware Technologies — Wed, 23 Jun 2010 23:21:30 +0000

Callegra.UC is Callware Technologies flagship product that is a full-featured voicemail, auto attendant, unified messaging, and unified communication (UCM) solution.

Enhanced notification, included on all Callegra.UC systems, allows message recipients to be notified via telephone, pager, message waiting indicators, email addresses and more.

Callegra.UC offers a powerful set of features. Its high level features include:

Voicemail scalable up to hundreds of sites and millions of Users through the use of Callegra.UC Multiple Site and Multi-PBX Integration and CallegraCOMMUNITY
Versatile auto attendant with additions to add voice recognition through CallegraVOICE
Integrated fax services with CallegraFAX
Browser based voice and fax messaging with CallegraWEB
Unified inbox presenting email, fax, and voicemail side by side with CallegraINBOX for Microsoft Outlook or CallegraINBOX for Novell GroupWise
Email integration including text to speech through CallegraTTS (Text to Speech)
Voice enabled applications and development through the use of Callegra.UC Web Services SDK

Some key reasons to choose Callegra.UC:

Works on Existing Equipment. Works on any type of existing PBX systems such as Avaya, Cisco, Lucent, Nortel, Siemens, etc., making it a very desirable and capable product.
Callegra.UC can replace legacy voicemail systems such as Octel, Nortel Meridian Mail, Nortel CallPilot, Intuity Audix, and Centigram.
Works together with Disparate Equipment. Unifies your organization by transparently bringing together different physical locations and different PBX systems. It doesn’t matter where or what the system is, it will run as one system using Callegra.UC.
Scalable. Scales from a full-featured 4-port voicemail system up to a very large network of unified communication installations, capable of serving one million Users with access to voicemail, faxes, and email from computers, telephone, and wireless devices. This gives organizations the ability to add another server and add necessary voice and fax service anywhere in the world.
Replication and fault tolerance. Callegra.UC allows complete replication capabilities. For disasters and emergency backups, an alternate location immediately replaces the original system and provides seamless service to voicemail Users.
Accessibility. Callegra.UC allows you to communicate and get messages via telephone, using a desktop client such as Microsoft Outlook or Novell GroupWise, or from an Internet Browser. This allows Users to get various types of messages such as email, voicemail, and faxes from the telephone, desktop, or Internet. Users can access and manage messages from anywhere in the world through an Internet connection, saving money and increasing productivity.
Future Proof. Callegra.UC can bring your existing investment in handsets and phone switches into the 21st century by supporting VoIP capabilities without requiring an upgrade to your legacy equipment. As you add newer and different equipment later, you can use Callegra.UC to transparently bridge your old and new systems.

As an organization grows, the Callegra.UC system is scalable and can grow with it. One of the key advantages of the Callegra.UC system is as you change telephone equipment, switches, or upgrade to newer technologies, your Callegra.UC voicemail, auto attendant, and other products can seamlessly integrate with these upgrades and changes. If an organization merges with another organization, the two companies voicemail systems can inter-operate as one with the use of the Callegra.UC Multiple Site and Multi-PBX Integration.

Callegra.UC, is a complete unified communication and messaging (UCM) solution and an enterprise application integration development platform. Callegra.UC offers a powerful voice messaging and automated attendant solution that easily expands to include additional unified messaging advantages such as integrated speech recognition, fax services, browser based voice and fax messaging, and email integration including text to speech. Additionally, the Callegra.UC Web Services SDK allows system integrators and other developers to rapidly add advanced voice, phone and fax functionality to other enterprise applications by using XML Web Services (SOAP) or COM enabled development environments to access client functions from the Callegra.UC servers. Callegra.UC’s proven telephone system integration combined with its rich feature set is designed to improve overall organization communication, increase productivity and deliver next-generation telephony applications to any device anywhere and anytime.

CT Labs® tested and certified Callegra.UC for serving high-demand environments as part of Callware’s commitment to effectively serve small and midsize companies as well as the largest enterprises.

Responsive Communication

Callegra.UC Systems help businesses maximize their customer contacts by making it easier for your customers to find what they are looking for or locate the person or department they need. Callegra.UC is equipped with extensive auto attendant and routing capabilities, next-generation telephony integrations, rapid multi-modal notification plans, and extensive message access and management to ensure the most responsive unified communications and messaging system available to businesses today.

Essential Infrastructure

Using Microsoft’s .NET technology and development environments, Callware Technologies designed and built the Callegra.UC system to be an essential part of today’s business communication infrastructure. Leveraging an XML N-tier object-oriented distributed architecture, Callegra.UC can offer everything from full-featured 4-port voice mail systems up to multi-node, networked, unified communication installations with different PBXs serving up to 1 million Users. In addition, Callware’s release of the Callegra.UC XML Web Services SDK allows for optimal unified communication and messaging functionality to be integrated into any enterprise application to further meet specific or unique business needs.

User Friendly

Callegra’s award-winning audio interface provides customers with the most intuitive and functional design possible. Advanced notification benefits, such as email attachments as well as traditional telephone or pager notifications are all included with Callegra.UC systems. Fax auto-sense technology redirects incoming faxes to designated fax machines for voice mail only installations, or the optional CallegraFAX module can be added for completely integrated fax services. Callegra Client enabled Users enjoy self-administration for common and even power user tasks and options, contributing to high user satisfaction and optimal mailbox settings for each user.

Callegra.UC employs a Microsoft Management Console® snap-in allowing for local and remote administration on single and multiple site systems.

Convenient Administration

System administrators enjoy local or remote application administration using the Microsoft Management Console (MMC). CallegraADMIN for MMC is an integral part of every Callegra.UC system and makes managing a 10-site installation as easy as a local system. Mailbox templates and other system features allow for rapid creation of hundreds or thousands of identical boxes, yet each box can be configured totally independently of any other box, allowing for the ultimate in application flexibility and no “class of service” limitations.

Modular Expansion

The Callegra Unified Communication and Messaging Modules allow every Callegra system to be configured to the optimal size and feature set. Voice enabled call routing through the auto attendant is available with CallegraVOICE. Integrated inbound and outbound fax services are added with CallegraFAX. Internet browser access and Microsoft Outlook integration are available through CallegraWEB and CallegraINBOX for Microsoft Outlook. Listening, managing and responding to email over the phone is offered through CallegraTTS (Text to Speech). Callegra.UC Modules make it easy for each Callegra.UC system to be optimized for the specific installation and application.

CT Labs Testing report for Callegra.UC

Mutual Telecom Services Inc.

Callware Technologies — Tue, 22 Jun 2010 20:04:33 +0000

With unified communications, we provide our customers assured Real Time Services (RTS) solutions. Our philosophy is to integrate all customer-facing technological solutions including voice, data, video conferencing, email, messaging and voice over internet protocol (VoIP) networks.

MTS (DBA Black Box Network Services) provides EFITC support for Central Office (CO) and Private Branch Exchange (PBX) switching platforms, data networks, associated subsystem interfaces, system upgrades, and cable infrastructure in large, complex campus environments.

We engineer and implement solutions for today’s rapid growth of bandwidth needs. We support our customers with a vast diversity in routing, switching, and security appliances to assist in the seamless growth of any size business.

http://www.mutualtelecom.com/

Protected: LS Technologies LLC

Callware Technologies — Tue, 22 Jun 2010 17:31:27 +0000

General Dynamics

Callware Technologies — Tue, 22 Jun 2010 15:16:30 +0000

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, intelligence, homeland security, health, federal civilian government, state and local government and commercial sectors. With approximately 17,000 professionals worldwide, the company manages large-scale, mission-critical IT programs delivering IT services and enterprise solutions. More information about General Dynamics Information Technology is available at http://www.gdit.com/

Optivor

Callware Technologies — Mon, 21 Jun 2010 16:13:23 +0000

Optivor provides design, installation, and support for advanced technologies. We offer solution capabilities, quality products, and a wide range of world-class services, including enterprise telecommunications, advanced internetworking, and IT support services.

Optivor is a proven business partner worldwide. We currently have customers in 22 countries, and continue to have exceptional growth.

http://www.optivor.com/

Callware Recognized as Patriotic Employer by ESGR

Callware Technologies — Fri, 14 May 2010 22:25:43 +0000

Callware Technologies is honored to be recognized as a Patriotic Employer by The National Committee for Employer Support of The Guard and Reserve (ESRG).

This award was presented to Callware Technologies by Craig E. Cooper, Employer Outreach Representative, at a ceremony Callware’s Salt Lake City office on May 14th, 2010.

Statement of Support for National Guard and Reserve

Callware Technologies — Fri, 14 May 2010 18:03:42 +0000

Since its inception in 1988, Callware has supported the employment of members of the National Guard and Reserve as well as veterans.

Callware Technologies is pleased to formalize its support for our country’s service members and their families in times of peace, in crisis, and in war with this “5-star” statement of support.

Harris IT Services

Callware Technologies — Thu, 13 May 2010 16:54:39 +0000

Harris IT Services
Harris IT Services is a leading provider of end-to-end solutions in mission-critical IT transformation, managed solutions, and information assurance. With over 3,000 professionals performing to the highest industry standards at locations worldwide, Harris IT Services offers demonstrated past performance, proven technical expertise, and innovative solutions in supporting large-scale IT programs that encompass the full technology lifecycle. The organization’s distributed workforce, present in all 50 states, and extensive experience in performance-based contracting and managed IT services, combine to deliver exceptional results to our defense, intelligence, homeland security, civil, and commercial customers.

Department of Defense Installations

Callware Technologies — Mon, 15 Mar 2010 17:41:56 +0000

Callegra.UC JITC our high security edition, is installed in over 100 DoD sites and military bases of the Air Force, Army, Coast Guard, Marines, Navy, and other strategic Department of Defense operations. Callegra.UC JITC is the primary voicemail replacement choice for all military branches worldwide.

Callegra.UC JITC is regularly tested and certified through the United States Department of Defense (DoD) Joint Interoperability Test Command (JITC) Certification and is the only product of its kind on the DoD Approved Products List (APL), bringing Enterprise-level Unified Communications that address major DoD initiatives, such as Telecom and Data network convergence, Regionalization, Consolidation, and disaster recovery capabilities fulfilling Continuity of Operations (COOP) initiatives.

Deployed and upcoming installments include:

U.S. Department of Defense (DoD):
Joint Personal Recovery Agency (JPRA)	Virginia
Technical Control Facilities	Deployed in Theater: Afghanistan, etc..
Air Defense Communication Service (ADCS):
General Dynamics Information Technology (GDIT) Hampton	Virginia
Griffiss AFB	New York
McChord AFB	Washington
Tyndall AFB	Florida
Defense Information Systems Agency (DISA):
Joint Hawaii Information Transfer System (JHITS)	Multiple Sites, Hawaii
U.S. Air Force:
Andersen AFB	Guam
Andrews AFB	Maryland/Washington D.C.
Dyess AFB	Texas
Edwards AFB	California
Fairchild AFB	Washington State
Gunter AFS	Alabama
Hill AFB	Utah
Holloman AFB	New Mexico
Incirlik AB	Turkey
Kadena AB	Okinawa, Japan
Keesler AFB	Mississippi
Kirtland AFB	New Mexico
Kunsan AB	South Korea
Lajes Field AB	Portugal
Langley AFB	Virginia
Little Rock AFB	Arkansas
Luke AFB	Arizona
MacDill AFB	Florida
Maxwell AFB	Alabama
McChord AFB	Washington
McGuire AFB	New Jersey
McGuire AFB (Med. Group)	New Jersey
Mountain Home AFB	Idaho
Offutt AFB	Nebraska
Osan AB	South Korea
Pope AFB	North Carolina
RAF Croughton	England
RAF Fairford	England
RAF Mildenhall	England
RAF Molesworth	England
RAF Welford	England
Scott AFB	Illinois
Shaw AFB	South Carolina
Thule AB	Greenland
Travis AFB	California
US STRATCOM, Offutt AFB	Nebraska
Vandenburg AFB (Main base)	California
Vandenburg AFB (Telmod Hospital)	California
Wright-Patterson AFB	Ohio
U.S. Air National Guard:
Martinsburg ANG	West Virginia
Andrews ANG	Maryland/Washington D.C.
U.S. Air Force Reserve Command:
Dobbins ARB	Georgia
Grissom ARB	Indiana
Homestead ARB	Florida
March ARB	California
Niagra Falls ARS	New York
Pittsburgh ARS	Pennsyvania
Robins AFB	Georgia
Minneapolis-St. Paul ARS	Minnesota
Westover ARB	Massachusetts
Youngstown ARB	Ohio
U.S. Army:
Detroit Arsenal	Michigan
Fort Belvoir	Virginia
Fort Belvoir (Area 300)	Virginia
Fort Bragg	North Carolina
Fort Campbell	Kentucky
Fort Detrick	Maryland
Fort Huachuca	Arizona
Fort Irwin	California
Fort McCoy	Wisconsin
Fort Riley	Kansas
Hurlburt Field	Florida
Kwajalein Atoll	Marshall Islands
Redstone Arsenal	Alabama
Rock Island Arsenal	Illinois
White Sands Missile Range	New Mexico
U.S. Marine Corps:
AS Iwakuni	Japan
Camp Courtney	Okinawa, Japan
Camp Foster	Okinawa, Japan
Camp Fuji	Mount Fuji, Japan
U.S. Navy:
Capodichino	Naples, Italy
Gricignano	Naples, Italy
NAS Jacksonville	Florida
NAS Oceana/FTC Dam Neck Annex	Virginia
NAS Pensacola	Florida
NAS Sigonella	Sicily, Italy
Navy Munitions	Hawaii
NB Guam	Apra Harbor, Guam
NBVC Point Mugu	California
NBVC Port Hueneme	California
NS Everett	Washington
NS Newport	Rhode Island
NS Norfolk (Naval Shipyard)	Virginia
NSB Kings Bay	Georgia
NSB New London	Connecticut

Callegra.UC JITC being deployed in Technical Control Facilities

Callware Technologies — Mon, 01 Mar 2010 22:58:49 +0000

The Department of Defense (DoD) is deploying Callegra.UC JITC in its Technical Control Facilities.

Callware Technologies is pleased for this opportunity to provide our high security Callegra.UC JITC COOP Enterprise Edition in this unique and innovative manner.

The Department of Defense (DoD) has Technical Control Facilities, which are shipping container style modular data centers. This enables Callegra.UC JITC to be a component of a mobile or semi-mobile base deployment.

Because power can come from generators, locally accessible power, or battery, these Callegra.UC servers are built to accept DC or AC power depending on the specific power needs.

These Technical Control Facilities are deployed in the theater of operations at military installations that need voicemail and auto attendant capabilities. These Callegra.UC JITC deployments are able to scale as needed to the size of the base and also provide redundant capabilities with CallegraRECOVERY.

Callegra.UC JITC installed on over 100 DoD sites and military bases worldwide

Callware Technologies — Sat, 27 Feb 2010 22:16:13 +0000

Callware Technologies announces that Callegra.UC JITC — its highly secure edition – is the primary voicemail replacement choice for all military branches worldwide and is installed in over 100 DoD sites and military bases of the Air Force, Army, Coast Guard, Marines, Navy, and other strategic Department of Defense operations.

Examples of recently deployed and upcoming installments include:

U.S. DoD – Joint Personal Recovery Agency (JPRA)
U.S. Air Force – Dyess AFB – Texas
U.S. Air Force – Luke AFB – Arizona
U.S. Air Force – McGuire AFB – New Jersey
Air Defense Communication Service (ADCS) – Griffiss AFB - New York
Air Defense Communication Service (ADCS) - General Dynamics Information Technology (GDIT) – Virginia
Air Defense Communication Service (ADCS) – Tyndall AFB – Florida
Air Defense Communication Service (ADCS) – McChord AFB – Washington
U.S. Army – Detroit Arsenal – Michigan
U.S. Army – Fort Belvoir – Virginia
U.S. Army – Fort Bragg – North Carolina
U.S. Army – Fort Campbell – Kentucky
U.S. Army – Fort Detrick – Maryland
U.S. Army – Fort Huachuca – Arizona
U.S. Army – Redstone Arsenal – Alabama
U.S. Army – Rock Island Arsenal – Illinois
U.S. Army – White Sands Missile Range – New Mexico
U.S. Marine Corps - AS Iwakuni – Japan
U.S. Navy – NAS Sigonella – Sicily, Italy
U.S. Navy – NAS Pensacola – Florida
U.S. Navy – NAS Oceana/FTC Dam Neck Annex – Virginia
U.S. Navy – NB Guam – Apra Harbor, Guam
U.S. Navy – NS Everett – Washington
U.S. Navy – NS Newport – Rhode Island
U.S. Navy – NS Norfolk (Naval Shipyard) - Virginia
U.S. Navy – NSB New London – Connecticut
U.S. Navy – NSB Kings Bay – Georgia
U.S. Armed Forces – Technical Control Facilities – Deployed in Theater: Afghanistan, etc.

International Bank uses Callegra.UC High Security

Callware Technologies — Thu, 25 Feb 2010 23:30:34 +0000

Callegra.UC Commercial High Security provides many benefits to businesses that require a more secure environment, such as banks and financial institutions. It is being used in this way at a well known international bank (name withheld for security purposes).

This bank had a need for a voicemail and auto attendant solution that included:

High availability
High security
Integrated and secure faxing
Unified Microsoft Outlook inbox with Callegra.UC
Web access to fax and voicemail

Callware provides a Callegra.UC install with our Commercial High Security option including CallegraFAX, CallegraINBOX for Microsoft Outlook, and CallegraWEB to meet all of their needs. Once installed, this banking institution’s voicemail system was substantially more secure while still providing friendly user access, Unified Communication, and Unified Inbox features.

FEMA Region 7 is using Callegra.UC for Mobile Headquarters

Callware Technologies — Thu, 25 Feb 2010 16:21:30 +0000

Callware Technologies is pleased to provide Callegra.UC as FEMA’s auto attendant, emergency notification, and voicemail system in its mobile headquarters to facilitate these needs.

To keep these agencies in touch and to coordinate their efforts is critical. Through the use of this mobile HQ, FEMA can quickly deploy and reliably stay connected by leveraging Callegra.UC. Callegra.UC can route calls to agents in the field, or take messages when those agents are not available and notify them through email and mobile messages. Additionally, Callegra.UC can be used to broadcast emergency notifications to all of their agents in the field.

Callegra.UC is helping FEMA agents stay in touch with:

Affected disaster population
Each-other
Additional relief efforts occurring within the same area
The FEMA central office
Other state, federal, and government agencies

This type of deployment shows how you can use Callegra.UC to fill unified communication needs in unique situations where the number of end users may be relatively small, but there is still a critical need for high availability, secure communications, complex call routing, emergency notification, and easily accessible voicemail.

Callware Technologies Capabilities Statement

Callware Technologies — Tue, 23 Feb 2010 16:41:52 +0000

Callware Technologies, Inc (CTI) is an original equipment manufacturer that manufactures Callegra.UC, which is a voice mail and auto attendant system based on industry standard computer server hardware that has multiple Joint Interoperability Test Command (JITC) certifications and is posted on the DoD’s Approved Products List (APL) – http://jitc.fhu.disa.mil/apl/dsn/apl_callware.html. Corporately, CTI is classified within the “small business” designation. CTI currently works with both large and small business DoD resellers such as General Dynamics Information Technology, Northrop Grumman, Lockheed Martin, Harris/Multimax, Booz Allen Hamilton, Telos, Wyle, Verizon, Mutual Telecom Services, Black Box/NextiraOne Federal, AT&T and Alcatel/Lucent. CTI has in the past and will continue to work with other small “disadvantaged” businesses.

Callegra.UC is extensively deployed at over 100 DoD sites and military bases around the world in footprints that accommodate individual bases and also as an enterprise system serving an entire MAJCOM with unified communications and centralized administration across the LAN. Callegra.UC has tremendous scalability from dozens of Users up to one million Users within a single User database. Within its current JITC Certification, Callegra.UC is certified for LAN connectivity and can network multiple Callegra.UC User databases (sites) together with a global User address book across an entire enterprise. Callegra.UC is JITC Certified to simultaneously interoperate with multiple TDM and VoIP PBXs’ across different manufacturers product lines thereby preserving existing PBX investments and eliminating the need and added cost to have multiple manufacturers voice mail systems maintained and supported due to the diversity of existing PBX’s deployed. Callegra.UC’s wide range of PBX integration types under its current JITC Certifications enable Callegra.UC to integrate and interoperate with any PBX in the DoD’s inventory. Callegra.UC is a state of the art system utilizing a highly distributed web services, XML, distributed architecture based on the Windows operating system and heavily leveraging Microsoft’s .NET enabling a very minimal training tail.

Beyond its voice mail and auto attendant capabilities and within its current JITC Certification, Callegra.UC brings advanced unified messaging with both inbound and outbound fax server functionality to a single site or an entire enterprise. With Callegra.UC’s unified messaging capabilities, voice mail is no longer confined to access via just a telephone. Callegra.UC’s advanced unified messaging functionality brings voice mail and fax traffic into either the Microsoft Outlook or the Windows Internet Explorer graphical User interfaces. Message creation, retrieval, saving, archiving, managing distribution lists, notification plans, prioritizing messages, retrieving deleted messages via a visual interface brings tremendous productivity and improved communications to the work place. Callegra.UC’s fax server can dramatically consolidate and reduce the number of existing fax lines and bring fax traffic more in-line with initiatives designed to reduce the amount of paper movement throughout the work place.

Also, within its current JITC Certification, Callegra.UC has advanced speech enabled auto attendant capabilities allowing callers to navigate within the system via the spoken word. For Users that travel, Callegra.UC can provide a text-to-speech email reader that allows a Users email to be read back to them over the telephone with the ability for the email recipient to reply to the email sender over the telephone and then delete or save the email using their telephone. Callegra.UC provides extensive emergency notification capabilities to deliver mass notification messages to any number of telephone numbers or email addresses or SMS destinations. In addition, Callegra.UC possesses outstanding warm-site disaster recovery capabilities enabling real-time Microsoft SQL database replication, which can be implemented in a variety of Continuity of Operations (COOP) configurations. Callegra.UC leverages state of the art industry standard, industrial grade, brand name, server hardware that typically carries three-year manufacturers’ warranties. These servers are rack mountable, extremely redundant across their components and provide vast amounts of RAID 5 hard disk drive array storage without proprietary licensing fees.

For more information, contact:
Callware Technologies Government Sales Department
Telephone: 1-801-988-6800
Fax: 1-801-988-6820
Email: govsales@callware.com
Web: www.callware.com

Download Printable Version

CallegraPORTAL

Callware Technologies — Mon, 22 Feb 2010 23:39:18 +0000

The CallegraPORTAL™ Solution brings the advantage of the rich unified messaging features found in CallegraWEB into Microsoft Outlook. The CallegraPORTAL solution interfaces CallegraWEB’s Internet Explorer browser within the Microsoft outlook email message frame window without installing additional software. The CallegraPORTAL solution provides the best of both the Microsoft Outlook and Internet Explorer environments all within Outlook.

CallegraPORTAL running inside Microsoft Outlook

Key Benefits

Utilizes Zero installation footprint of CallegraWEB
Advanced visual voice mail with CallegraFAX capabilities
Multi-level Callegra mailbox management for Users

CallegraPORTAL displays voice and fax messages for easy prioritization and management within the Microsoft Outlook window frame. CallegraFAX expands the functionality of Microsoft Outlook with the CallegraPORTAL solution by providing Users with a flexible inbound / outbound fax capability. The CallegraPORTAL solution allows Unified Messaging Users that prefer Microsoft Outlook, to customize their outlook email experience to include Unified Messaging without installing software on their PC.

When installing software on a user’s PC is not the preferred method of enabling Unified Messaging, Callegra.UC can provide the means to interface Microsoft Outlook and the CallegraWEB Internet Explorer environments. The CallegraPORTAL solution combines the benefits of both the Microsoft Outlook interface with the zero footprint benefits of CallegraWEB. The CallegraPORTAL solution allows Unified Messaging Users to continue using their Outlook interface yet also embeds Callegra.UC’s CallegraWEB interface within the Outlook email message window frame. For Unified Messaging Users that prefer Microsoft Outlook as their GUI and do not wish to install software on their PC, CTI recommends the CallegraPORTAL solution to minimize the number of PCs that would require a software installation for unified messaging. CallegraPORTAL is designed to leverage the strengths of both Microsoft Outlook and CallegraWEB.

Consolidated Global Unified Communications

Callware Technologies — Thu, 18 Feb 2010 19:08:19 +0000

How can you reduce cost and improve productivity when your organization spans the globe, has an assortment of manufacturers telephone switches, has need for a federation of multiple distributed and redundant unified messaging systems, which need to operate independent of each-other yet also must act in concert with each-other, such that a User can send a voice or fax message to anyone anywhere within the organization as if they were all on the same local system?

In this example, we’ll show how a combination of Callegra.UC technologies can be used to answer this broad question.

The above graphic depicts an example of how to implement CallegraCOMMUNITY on a global basis, spanning multiple Department of Defense (DoD) bases, with redundant support through the implementation of CallegraRECOVERY.

In the graphic above, direct your attention to Callegra.UC DataCenter Node 1 in the top left. In this example, there are two locations connected to a single Callegra.UC DataCenter database through the use of Callegra.UC Multiple Site and Multi-PBX Integration with two Callegra.UC Telephony Services servers. These two Base PBX systems could be located in the same building, separate buildings, or even separate locations. They may have the same or different telephone switches and different telephone handsets as well.

Direct your attention to Callegra.UC DataCenter Node 2 in the bottom left.

This site is similar in needs to Node 1, except that at the first location, they have more simultaneous Users than can be facilitated through a single Callegra.UC Telephony Services server. To provide scale at this location, Callegra.UC’s distributed architecture is utilized to facilitate the larger User population by adding another Callegra.UC Telephony Services server into the configuration with all integrated to the same PBX. This example demonstrates how Callegra.UC Multiple Site and Multi-PBX Integration can serve multiple locations at the same site and also spread across a combination of sites.

Direct your attention to Callegra.UC DataCenter Node 5 in the bottom right.

At this location, real-time redundancy of information is mission critical. To facilitate this, we add in CallegraRECOVERY to synchronize data to a standby DataCenter server in the case that a hardware failure or other disaster strikes the primary DataCenter node. This warm site CallegraRECOVERY server could be at the same location, or located on a different continent.

Direct your attention to Callegra.UC DataCenter Nodes 3 & 4 in the top right.

This location expands the capabilities shown in node 5 by having each Callegra.UC DataCenter node replicate data in real time through CallegraRECOVERY to the other CallegraRECOVERY DataCenter server that is also supporting its own Callegra.UC Telephony Services servers. In this example, if disaster strikes at Node 3, Node 4 can assume all of the functions assigned to the primary Callegra.UC system at Node 3. This example improves scale while also leveraging the fullest potential of each Callegra.UC DataCenter server.

In the center of the graphic above, notice the Global Messaging Network, which facilitates the information transport associated with the CallegraCOMMUNITY Global Address Book.

The above configurations represent key capabilities of CallegraCOMMUNITY that enables these 4 distinct Callegra.UC DataCenter databases to be unified into one global messaging network. The CallegraCOMMUNITY Global Address Book receives information from each of the distinct Callegra.UC DataCenter databases and informs each Callegra.UC system at each site how it can connect to its peers in the federated network. These sites may be located in different physical locations or even located in large scale mobile facilities.

The above example reflects the extreme scalability, flexibility, and redundancy of Callegra.UC’s distributed architecture. It demonstrates how a combination of offerings from Callware can be deployed to overcome, leverage, and unify a wide assortment of existing technology across an organizational footprint that may span the globe.

CallegraRECOVERY

Callware Technologies — Tue, 16 Feb 2010 18:08:09 +0000

CallegraRECOVERY provides advanced warm site disaster recovery for either a mission critical local site or across an entire multi-site enterprise. Callegra.UC’s DataCenter server architecture employs disaster recovery technologies including replicated file storage and SQL mirroring to enable Real Time replication of the Callegra.UC User database across the LAN.

Key Benefits:

Real-time Disaster Database Backup
24/7 Uptime Assurance
Complete System Mirroring
Local or remote Administration

In the event of catastrophic failure of the primary Callegra.UC DataCenter Server, Callegra.UC TelephonyServices server(s), either on or off-site can be quickly re-directed to the IP address of the CallegraRECOVERY server, which can also reside on or off-site. Once the Ethernet hand shake occurs between the Callegra.UC TelephonyServices server(s) and the CallegraRECOVERY server, the Real Time redundant disaster backup of all User information and messages come online enabling rapid service restoration.

CallegraRECOVERY brings enterprise level continuity of operations across multiple independent sites that may have a variety of PBXs from different manufacturers. In the event of a disaster at the primary Callegra.UC DataCenter located at the Main Site, CallegraRECOVERY enables rapid service restoration. The Callegra.UC TelephonyServices servers at the remote sites continue to take calls and process messages for all incoming outside caller traffic.

Once the system administrator at the remote sites redirects their Callegra.UC TelephonyServices server(s) to the CallegraRECOVERY server located at the Continuity of Operation (COOP) site all Callegra.UC system Users can then access their messages as the entire Enterprise is restored to full system functionality.

If an enterprise has implemented networking between the PBX’s, CallegraRECOVERY can enable complete unified communications redundancy, including port connectivity, in the event of a disaster at the main site.

Multiple PBX Integration Support List

Callware Technologies — Tue, 16 Feb 2010 05:38:18 +0000

This is a partial list of products supported by Callegra.UC. If you do not see your PBX switch listed below, please contact us to verify compatibility.

Alcatel 4200
Alcatel 4400
Atlas 11e128
Atlas 11e32smdi
ATT ACSinbnd
ATT Defcalista
ATT Defvb
ATT Prtnr+rls1-4
ATT PrtnrII
ATT Sys25
ATT Sys75VB
Avaya MerlinMagixInbnd
Avaya MerlinRls3
Avaya MerlinRls4
Centrex Inbnd
Centrex SMDI-NLM
Centrex SMDINT
Cisco smdi
Cisco Call Manager / ccm (TAPI)
Cisco Unified Communications Manager (SIP)
Cisco Unified Communications Manager Express (SIP)
Comdial Digitech
Comdial DSU
Comdial DXPInbd
ComdialUnisyn
Cortel coESC56-136
Cortel coMilismdi
Ericsson AXE
Ericsson BP
Ericsson MD110PBXnotes
Ericsson MD110vb
Executone 3672
Executone IDSinbnd
Executone IDSserial
Feature NTMerCal
Feature NTNrstrdr3VMI
Feature NTNrstrdr5Cal
Feature NTNrstrdr6
Feature NTNrstricsVMI
Feature NTNrstrVMI
Features Samsung DCS Inband
Feature Toshdk424-280inbd
Feature Toshdk424-280smdi
Fuj 9600smdi
Fuj E600
Fujitsu F93S
Fuj Strlg3dig
GTE sbcs
Harris 2020
intertel GMX256-416-832
intertel GMX48
Intertel IMX1224-2460
InterTel IMX416-832
Intertel lAxxessInbd
Isoetec EZ228
ITT 3100
Iwatsu2464-824-IV
IwatsuADIX
Landmark
Legend
Lucent DefCalista
Mitel 100D-200Dvb
Mitel 2000T-1
Mitel 200Avb
Mitel 200cal
Mitel 200Dcalista
Mitel 200Dons
Mitel 200Dvb
MSX 2000cal
MSX 2000ons
NEC 1400ims
NEC 1400inbnd
NEC 2000ivssmdi
NEC 2400Inbd
NEC 2400smdi4
NEC 7400Inbd
NEC 7400smdi
NEC Elect1648
NEC MrkII
NEC Pro
Nitsuko 124i
Nitsuko 384i
Nitsuko Optima
Norstar D42
Northern Tel ICS
NT ICS VMI 30NQM05
NTDMS100
NTicsDialgcD-42
NTICSinbdVMI
NTMerCalista
NTMeridianVB
NTNrstrCalist4×4
Ntsl-1vb
Panasonic 336 Inband
Pan DBS-RH
Pan kxt1232
Pan kxtd1232
Pansonic KXTD816
Rolm 9000vb
Rolm 9200Inbd
Rolm 9750SMDI
Samsung 1224
Samsung 408
Samsung 56-120
Samsung 612
Samsung 816
Samsung DCS
Seimens SRX
Siemens HCM150
Siemens HCM200
Siemens HCM300
Sphericall.ems
SpProt4872
Sprint Protege CTX.doc
SprintCTX,MTX,LTX
SRX
SRX Entree
SRXSRX
SRXSytem1
SRXVisionMS
SunMoonStr+
T1 Installation
Tadiran Coralinband
Tadiran Csmdi
Telrad +1648
Telrad 24-64
Telrad Dig400
Telrad DigKeyBX
Telrad Symphony2
TieOnyx4
TieOnyxVS
TieTCX128
TlrdDigKeyBX
Tosh 280-424inbnd
Tosh 280-424smdi
Tosh 8-16
Tosh DK24-56-96
Tosh per4000
Vodavi1224
Vodavi2856
VodaviDHS
VodaviStrplsDHS
VodInfDVX123

CallegraADMIN for MMC

Callware Technologies — Thu, 11 Feb 2010 06:33:57 +0000

Callegra Admin MMC Snap-in allowing WYSIWYG style access to your Callegra.UC system

With CallegraADMIN, system administrators enjoy local or remote Callegra.UC system administration using the Callware provided Microsoft Management Console (MMC).

CallegraADMIN for MMC is an integral part of every Callegra.UC system and makes managing a 10-site networked installation as easy as a local system. Mailbox templates and other system features allow for rapid creation of hundreds or thousands of identical boxes, yet each box can be configured totally independently of any other box, allowing for the ultimate in application flexibility and no “class of service” limitations.

Offering remote box administration, CallegraADMIN installs as a snap-in to Microsoft Management Console (MMC).

With CallegraADMIN, system administrators can:

Administer a single system locally.
Administer many systems centrally and remotely.
Set up and populate initial systems.
Manage moves, adds, and changes.
Manage system logs.
Establish mailbox Users rights and services for both telephone and GUI client access.
Import professionally recorded greetings.
Administer individual mailbox speed dial settings.
Schedule emergency notification and broadcast resources.

Emergency Notification, Fax and Voice Message Broadcasting

Callware Technologies — Thu, 11 Feb 2010 06:32:31 +0000

Administrators can define what times a message can be scheduled for delivery.

The Callegra.UC message broadcast feature allows Users the ability to send voice and fax messages to a large number of people within an organization or to external parties. For example, a high school principal can remind parents of an important meeting using a recorded message that is broadcast to the parents of all children in that school. This message can be recorded that day and then be scheduled to be delivered the evening before the meeting.

Because this type of send uses telephony ports that are also used for voicemail and auto attendant, the best practice is to schedule broadcast messages during off-peak business hours. Additionally administrators can control when Users can send out broadcast messages, either during a predefined time frame or immediately.

This powerful feature can also be used to deliver emergency notifications. For example, a university may want to inform all faculty and staff of extreme weather conditions and that the university will be closing early that day. Using a distribution list, a voicemail message can be quickly delivered to all people that have a Callegra.UC box, and through the use of telephone ports, calls can be placed to deliver the message to phones outside the Callegra.UC network.

Through the use of Distribution Lists, your fax or voice messages can be delivered to Callegra.UC mailboxes, telephone numbers, or boxes within your CallegraCOMMUNITY

Through the use of CallegraCOMMUNITY these messages can be broadcast anywhere within your organization with ease. This gives you the ability to deliver a broadcast message globally within your federated CallegraCOMMUNITY network.

With the addition of CallegraFAX, these broadcast capabilities can be expanded to include fax messages as well as voice messages.

Department of Defense Systems

Callware Technologies — Tue, 09 Feb 2010 16:43:02 +0000

Department of Defense Systems

Education, Federal, State, and Local Government Systems

Since 1998, Callware has provided Callegra.UC to government agencies and the United States Department of Defense (DoD). Callegra.UC JITC is specifically designed for the U.S. DoD and is the only product of its kind that has been regularly tested, JITC certified, and continually listed on the DoD Approved Products List (APL).

Callegra.UC JITC is the primary voicemail replacement of choice for all military branches worldwide and is installed at over 100 DoD sites and military bases throughout the Air Force, Army, Coast Guard, Marines, Navy, and other strategic Department of Defense operations.

Certification information:
DoD Approved Products List (APL)	DoD JITC Certifications
DoD Network Certifications	DoD Certification History/Archive
Products:
Callegra.UC JITC is our high security voicemail, auto attendant, and unified communication solution for the DoD. Offers a legacy replacement solution for outdated and manufacturer discontinued voicemail/auto attendants, such as Octel, Nortel Meridian Mail, Nortel CallPilot, Intuity Audix, and Centigram, bringing your system up-to-date while leveraging investment in existing switches and handsets. Unifies your organization, bringing together multiple physical locations and diverse telephone equipment, transparently acting as one voicemail and unified messaging system – helping diverse systems, such as Avaya, Cisco, Lucent, Nortel, Siemens, and many more, work in unison. Enables simultaneous integration to both legacy TDM PBX’s and to VoIP/SIP enabled systems allowing all Users to be unified within a single Callegra.UC system database. Provides a cost-effective transition path from legacy PBX systems to VoIP/SIP-enabled systems without requiring phone switches and equipment hardware upgrades. Permits user friendly administration through CallegraADMIN for the visual management, maintenance, and updating of the Callegra.UC system.
Callegra.UC Add-ons:
CallegraINBOX for Microsoft Outlook to unify your email, voicemail, and fax.	CallegraWEB providing access to your voicemail from within your secure network.
CallegraFAX bringing the receiving and sending of faxes to your unified inbox.	CallegraPORTAL for lightweight, zero footprint access to your voicemail and faxes through Microsoft Outlook.
CallegraVOICE adding voice recognition capabilities to your auto attendant.	CallegraRECOVERY enabling COOP disaster recovery with real time database replication on or offsite.
CallegraCOMMUNITY for very large scale multiple-database implementations.	Callegra.UC Web Services SDK for development of custom implementations and solutions.
More information:
Department of Defense Budgetary Estimates and Request for Proposal Assistance	Callware Technologies Capabilities Statement
Statement of Support for National Guard and Reserve	Callware Recognized as Patriotic Employer by ESGR

Transitioning from Legacy TDM PBX’s to VoIP / SIP

Callware Technologies — Sat, 06 Feb 2010 05:27:38 +0000

Callegra.UC is a critical link in assisting your organization to transition from legacy PBX / TDM telephony systems to Voice Over IP (VoIP) without requiring expensive hardware upgrades of phone switches and handsets.

Callegra.UC simultaneously integrates legacy PBX systems and VoIP. All Users across your multi-switch enterprise, regardless of whether they use a legacy TDM PBX or a VoIP switch, receive Callegra.UC voicemail and auto attendant service from a single unified Callegra.UC system.

Some key reasons Callegra.UC best serves your VoIP / SIP transition needs:

Bridges the gap between investments in legacy PBX’s and migrating to VoIP switches with ease.
Use legacy PBX equipment side by side with VoIP switches with a single Callegra.UC system for all of your Users.
Prolongs existing investments in legacy PBX switches while also allowing incremental steps toward VoIP as budgets allow.
Callegra.UC brings advanced unified messaging and unified communications capabilities to both legacy PBX and VoIP environments.
No requirements to upgrade your switches and telephone equipment.
With Callegra.UC, organizations are free to upgrade telephony switches, while knowing that their investment in Callegra.UC is secure.

Using either Callegra.UC hardware voice boards, gateways, direct SIP integration, or any combination of the above at the same time, Callegra.UC has an integration modality suited for your current environment. Callegra.UC can compliment your existing legacy PBX switches or allow you to incrementally transition to VoIP switch technology without the need to have multiple voicemail systems or prematurely retire legacy PBX’s when budget dollars are tight. Callegra.UC can bridge these systems transparently through Callegra.UC Multiple Site and Multi-PBX Integration.

Callegra.UC holds the unique position of being able to co-locate on a single database both traditional Legacy PBX’s and the VoIP voice files that utilize a different data format. Callegra.UC’s ability to simultaneously manage voice files for Users on a single system database in multiple formats allows all Users across the enterprise to enjoy the benefits of a single voicemail system regardless of the make or model of telephone system at their location.

Commercial High Security

Callware Technologies — Thu, 04 Feb 2010 17:58:15 +0000

Callegra.UC Commercial High Security solutions represent a tightening of the security on the system and add features such as client certificate authentication (PKI certificates), and encrypted communication.

This solution is tailored to:

Government installations
Banking and financial institutions
Legal, litigation, and intellectual property entities
Health care and human service organizations

Some key reasons to choose our commercial high security edition are:

Authentication methods using password alternatives, such as client certificates (PKI), and Common Access Card (CAC).
Enhanced password policies and protections.
Secure IP traffic using SSL and IPSec tunnels between Callegra servers.
Applying additional levels of security to the operating systems on Callegra servers to prevent unauthorized access.
Division of responsibility for system logs and archives between auditors and administrators.

Commercial high security solutions provide the same level of security as our Department of Defense JITC-certified system, with Department of Defense specific functionality removed.

If you are evaluating this solution, please Request a Proposal and indicate your interest in our high security solutions. We will consult with you to define your specific security needs.

For an example of a banking institution using our high security option, please see the spotlighted deployment: International Bank uses Callegra.UC High Security

Medium Sized Business

Callware Technologies — Wed, 03 Feb 2010 23:24:55 +0000

Enterprise Business

Medium Sized Business

Small Business

Callware Technologies provides Callegra.UC for medium sized businesses. It provides a powerful voicemail and auto attendant solution that expands to provide fax services, client or browser-based voice and fax messaging, and email integration.

Callware Technologies provides a number of solutions tailored to medium sized business needs:

Products:
Callegra.UC our premier voicemail, auto attendant, and unified communication solution. Offers a legacy replacement solution that can take the place of existing voicemail/auto attendants, such as Octel, Nortel Meridian Mail, Nortel CallPilot, Intuity Audix, and Centigram, bringing your system up-to-date while leveraging investment in existing switches and handsets. Unifies your organization, bringing together multiple physical locations and diverse telephone equipment, transparently acting as one voicemail and unified messaging system – helping diverse systems, such as Avaya, Cisco, Lucent, Nortel, Siemens, and many more, work seamlessly in unison. Provides a cost-effective transition path from legacy PBX systems to VoIP/SIP-enabled systems without requiring phone switches and equipment hardware upgrades. Offers extra security features for implementations where confidentiality and high security is a requirement, such as needed for banking, healthcare, and government. Permits user friendly administration through CallegraADMIN for the visual management, maintenance, and updating of the Callegra.UC system.
Callegra.UC Add-ons:
CallegraINBOX for Microsoft Outlook to unify your email, voicemail, and fax.	CallegraWEB providing access to your voicemail anywhere in the world.
CallegraFAX bringing the receiving and sending of faxes to your unified inbox.	CallegraVOICE adding voice recognition capabilities to your auto attendant.
CallegraINBOX for Novell GroupWise to unify your email, voicemail, and fax.	Callegra.UC Web Services SDK for development of custom implementations and solutions.
CallegraPORTAL for lightweight access to your voicemail and faxes through Microsoft Outlook.	CallegraRECOVERY enabling disaster recovery and fault tolerance through replication on or offsite.

Hosted Voicemail and Auto Attendant (Beta)

Callware Technologies — Wed, 03 Feb 2010 22:54:05 +0000

Callware Technologies is offering a beta of our hosted voicemail solution on a limited basis. This solution uses SIP-based technology available in most modern telephone switches, such as the Cisco Call Manager. Our next generation solution allows you to use your existing telephone equipment and phone switches, while having your voicemail hosted in the cloud.

If you want the opportunity to take part in our beta for this service, please use the form below, include your name, organization, phone number, and email address. A representative of Callware Technologies will contact you shortly.

[contact-form]

Hosted PBX (Beta)

Callware Technologies — Tue, 02 Feb 2010 21:53:04 +0000

Callware Technologies is offering a beta hosted PBX and voicemail solution on a very limited basis. This solution uses SIP-based technology available in most modern telephone switches, such as the Cisco Call Manager. This solution is different than hosted voicemail in that the telephony will also be hosted remotely.

If you want the opportunity to participate in our beta for this service, please use the form below, include your name, organization, phone number, and email address. A representative of Callware Technologies will contact you shortly.

[contact-form]

Corporate Profile

Callware Technologies — Sun, 31 Jan 2010 07:54:41 +0000

Callware Technologies is located at the base of Big Cottonwood Canyon in Salt Lake City, Utah

Callware Technologies, Inc. is a leader in providing voicemail, auto attendant, unified messaging, and unified communication solutions that improve the flow of communications, saving considerable amounts of time and money for corporate and government organizations.

Callware provides:

Callegra.UC for mid-to-enterprise-sized businesses
Callegra.UC JITC for Department of Defense entities
Callegra.UC for Educational Institutions, Federal, State, and Local Governments
Solo VoiceMail for small businesses

In 1994, Callware Technologies was incorporated as a result of a spin-off from International Voice Exchange, a service bureau and software development company founded in 1988.

In 1994, Callware introduced its unified messaging and unified communications product — Callegra. Callegra became the first voicemail product in the market to give Users the ability to access, send, and receive voicemail and fax messages directly from a computer desktop interface. Subsequent versions integrated Callegra’s GUI with Novell GroupWise, Microsoft Outlook, Lotus Notes, and various web browsers.

In 1998, Callware started providing Callegra to government agencies and the United States Department of Defense (DoD).

In 2002, Callware introduced its flagship product Callegra.UC. Callegra.UC added a .NET Web Service, allowing custom client applications to be developed for the Callegra.UC unified messaging and communication product. This new feature opened PBX functions and voicemail services through programming of SOAP and .NET.

In 2004, Callware enhanced its flagship product and released the Department of Defense (DoD) edition Callegra.UC JITC, which added enhanced high security features. Callegra.UC JITC became the first product of its kind to obtain Joint Interoperability Test Command (JITC) Certification and Information Assurance (IA) Accreditation in October of 2004, and is the only product of its kind to be listed on the DoD Approved Products List (APL). Due to Callegra.UC JITC’s superior capabilities and continual listing on the APL since October of 2004, it has become the primary voicemail system for all branches of the U.S. military.

In 2010, Callware Technologies’ products have been installed at over 8500 sites for customers such as government bureaus, educational institutions, international banks, and Fortune 500 corporations, including more than 100 DoD sites and military bases worldwide. These products include voicemail, unified messaging, full-featured auto attendant, text to speech (TTS), voice recognition, and the ability to access your voice and fax messages from the telephone, desktop client, or Internet.

The headquarters for Callware Technologies is located in Salt Lake City, Utah.

Telephone: 1-801-988-6800
Fax: 1-801-988-6820
Email: info@callware.com

CallegraCOMMUNITY

Callware Technologies — Thu, 28 Jan 2010 17:32:32 +0000

CallegraCOMMUNITY™ – Provides a method of sending voice messages from one independent Callegra.UC DataCenter server to another independent Callegra.UC DataCenter server in a LAN or WAN environment. CallegraCOMMUNITY will allow a network of independent Callegra.UC systems to exchange voice and / or fax messages in a “loosely-coupled” environment consisting of various Callegra.UC DataCenter Servers. Once a message is delivered to the recipient the recipient will have the ability to reply to the message as if the sender was part of the local Callegra.UC system.

Some key reasons to use CallegraCOMMUNITY:

Builds on the functionality found in Callegra.UC Multiple Site and Multi-PBX Integration by adding the ability for multiple Callegra.UC systems to message each other using VPIM protocol and a Callegra Global Address Book. Callware recommends that you install CallegraCOMMUNITY if you want to send and receive messages in a loosely coupled deployment where Callegra.UC systems are completely independent of each other.
Enables massively scalable solutions for wide spread organizations where all branches and offices needs the ability to communicate.
Is a replacement solution for Audio Messaging Interchange Specification (AMIS) implementations through the use of Callware VPIM (CVPIM). (AMIS replacement)
Multi-site message exchange permits individual Users to send voice and fax messages via SMTP-VPIM mail protocol over IP networks
Downtime or connectivity at any DataCenter server does not cause an interruption of service at any other DataCenter servers.
No upper limit as to the number of DataCenter servers that can operate in concert.
Scalability up to millions of Users and beyond.
A Global Address Book that enables Users to send messages to mailboxes at other locations. Each Callegra.UC DataCenter enabled with CallegraCOMMUNITY will continually update the Global Address Book with addressing information.

The following implementation shows an example of one unified voicemail and messaging system operating transparently with the use of multiple DataCenters, multiple PBXs, and at various physical locations:

Example with two Callegra.UC Multiple Site configurations bridged together with CallegraCOMMUNITY. This example shows multiple sites each with a different set of telephony switches. From this example you can see how CallegraCOMMUNITY can scale without limit, by adding more DataCenter servers and more TelephonyServices servers when and where you need them.

To see an example of CallegraCOMMUNITY in action, please visit this Spotlighted Deployment: Consolidated Global Unified Communications If your deployment involves more than 20 sites or more than 50,000 Users, we recommend investigating CallegraCOMMUNITY with our sales team to see if this solution is the correct fit for your needs.

Callegra.UC Multiple Site and Multi-PBX Integration

Callware Technologies — Wed, 27 Jan 2010 22:58:02 +0000

Callegra.UC provides the versatility to transparently bridge multiple brands of switches and or multiple locations transforming your heterogeneous telephony environment into a single unified communications infrastructure, transforming your enterprises’ locations into a single unified entity.

Key features of Callegra.UC Multiple Site

Bridges different physical locations.
Integrates multiple disparate telephony switches at the same time without requiring new switches or handsets.
Unifies your organization’s telephone system.
Callegra.UC can be scaled by adding additional Telephony servers and switches at a later time.
PBX systems do not have to be networked together in order to unify your voicemail and auto attendant.

This is a visual example of a multiple site and multiple switch integration:

Callegra.UC Multiple Site example with multiple switch vendors located in multiple locations. From this example, you can see how you can transparently bridge your various equipment and locations to unify your organization.

This flexibility and power enables your organization to regionalize and consolidate your Users on a single unified communications database across multiple manufactures’ PBXs at a single site or across an entire enterprise. This type of many TelephonyServices servers to one DataCenter server can start with a few sites, and later be scaled up to as many as twenty different sites. After twenty sites, or approximately 50,000 Users we recommend investigating CallegraCOMMUNITY with our sales team due to bandwidth and redundancy considerations.

For a partial list of supported PBX switches, please see: Multiple PBX Integration Support List

CallegraINBOX for Microsoft Outlook

Callware Technologies — Sun, 24 Jan 2010 00:41:36 +0000

CallegraINBOX brings a unified inbox to Microsoft Outlook, giving you a unified view of your Voice, Fax, and Email messages in real time. This improves your organization’s responsiveness and access to information. CallegraINBOX is a third generation unified communications and messaging client from Callware Technologies, available with the Callegra.UC Unified Communications System. CallegraINBOX offers unparalleled functionality designed to improve business communications, leverage current communications and messaging infrastructure, and incorporate the technologies and standards of tomorrow.

The Callegra Options menu allows Users to administer and optimize their own mailbox settings.

The CallegraINBOX for Microsoft Outlook leverages Add-In capabilities of Microsoft Outlook to provide a unified inbox. CallegraINBOX uses Callegra.UC XML Web Services to create a rich client integration with technology that is here today, and ready for tomorrow. With full self-administration available, notification routines, mailbox setup, and message retention periods that are easy and intuitive for power users to control. Forwarding voice or fax messages directly as email makes communication inside or outside Callegra.UC system easy.

Key Benefits:

Voice messages appear in your inbox
Fax messages appear in your inbox
Real-time update of unified messaging
Improves the responsiveness across your organization
Easy setup on your client machines
Mail server independent
Separation of voicemail message store from email message store

Client Centered Computing

CallegraINBOX adds voice and fax message controls to the Microsoft Outlook. Because there is no required Microsoft Exchange Server integration, CallegraINBOX can be used with Outlook as the messaging client for Exchange or other mail servers such as IMAP, POP3, or other Internet email servers. This improves the flexibility of integration and increases the number of supported business and technology environments.

Easily identified voice and fax messages display sender information, urgency, message length and status.

Integrated Faxing

When the optional CallegraFAX services are installed on the Callegra.UC system, all mailbox owners with Callegra Clients, including CallegraINBOX, have access to outbound desktop faxing and confidential direct to mailbox inbound faxing. The effort and time spent to manually send a fax from a fax machine is dramatically reduced and the quality and legibility of the transmitted document are noticeably improved.

Self-Administration

With CallegraINBOX installed, power Users can manage many of their own mailbox settings, using the Callegra Options menu within Microsoft Outlook. The Callegra Options menu allows Users to setup their voice mailbox for email retrieval over the phone using CallegraTTS (Text to Speech). Additionally, message retention parameters, notification types, plans and schedules, long distance access codes, and current telephone extensions can be adjusted quickly and easily, greatly reducing the load on the system administrator. Of course Callegra.UC system administrators retain control over individual user access levels, keeping the system secure and optimally configured yet allowing individual Users to easily set up exactly the functionality and feature set they desire.

Separation of voicemail and email

Callegra.UC uses a separate voicemail store from your email store. This allows integration with many different email vendors such as Exchange, Lotus Notes, and Google apps as long as Microsoft Outlook is your email client. This separation of systems may assist you in handling data retention and public access legislation, such as the Freedom of Information Act and HIPAA, specifically targeted to email systems that does not apply to voicemail systems.

New message notifications, including email, SMS, and telephone, are included in all Callegra.UC systems.

CallegraWEB

Callware Technologies — Mon, 18 Jan 2010 00:45:15 +0000

CallegraWEB delivers anytime, anywhere messaging access and enhanced remote manageability for today’s workforce, especially for mobile and remote professionals. CallegraWEB brings the advantages of an easy-to-use browser-based client together with the universal coverage of the Internet to provide powerful messaging options for Callegra Users everywhere.

CallegraWEB has a clean and intuitive interface, which makes organizing and managing messages even quicker and easier, plus when you listen to your new voicemail, it will clear the message waiting light at your desk. Messages are organized into separate folders such as inbox, saved, sent faxes, and deleted messages. CallegraWEB preferences include the ability to create and manage notification settings, greetings, message retention parameters, distribution lists, and much more.

Key Benefits:

Efficient Access from Anywhere
Fax and Voicemail Access
Self Administration

CallegraWEB Inbox

The CallegraWEB inbox displays voice and fax messages for easy prioritization and management. Play voicemail and view faxes on any PC with an Internet connection and web browser. The easy-to-use Callegra Address Book makes tasks such as creating, replying, and forwarding messages simple and efficient. The CallegraFAX print driver installed on fax enabled Callegra.UC systems enables faxing directly from the PC to anywhere. Through the use of a visual voicemail and fax interface, Users can respond to messages immediately or wait to handle several messages at once. This allows Callegra Users to deal with important issues right away and minimize other interruptions.

Integration

XML Web Services, the new standard for enterprise application integration, allows CallegraWEB to offer incredibly rich client capabilities with very efficient use of resources both for the client computer and the network connection. Additionally, the Callegra.UC XML Web Services are available for use in designing and building custom applications, allowing businesses to create voice enabled applications.

Becoming a Callware Technologies Reseller

Callware Technologies — Thu, 07 Jan 2010 05:44:50 +0000

Callware works with each Authorized Reseller to facilitate your success with the sale and installation of Callware software. Each Callware Reseller can choose from a variety of training courses that best meet their needs. Callware provides Resellers with both technical and sales training either remotely over the Internet, locally at the Resellers office, or at Callware’s corporate office in Salt Lake City, Utah.

Once you are a certified Callware Reseller, you have access to Callware’s internal sales support, field sales support, sales engineering, customer support, and technical support. Whether you need help training your sales staff, presenting to an end user, or receiving an installation guide for a specific telephone system, Callware has the best people in the industry ready to help you. Callware also has a password protected Reseller Extranet Site that has all of our sales, technical documents, and online configuration support.

For more information in becoming a Callware Technologies Reseller, please email us or use the form below.
Email: sales@callware.com

[contact-form]

Reseller Support

Callware Technologies — Tue, 05 Jan 2010 23:23:32 +0000

Callware Technologies takes the success of its Authorized Resellers and partners very seriously. As part of our commitment, we provide a variety of technical support services. Callware Support Services provides comprehensive technical services designed to help Callware Volume Resellers gain fast, accurate, and documented assistance. Support is available to authorized Reseller technicians via telephone, email, and full remote assistance over the Internet through our Webex support link. Technical assistance is provided by certified support technicians that have experience working with Callware products, data networks, and telecommunications systems.

Access a Callware Remote Support Session powered by Webex.

Callware also provides online resources to all authorized Callware Reseller technicians through the Reseller Extranet. The Extranet provides secure access to sales, marketing, design, installation, and support information.

Request a Callware Reseller Extranet Account by filling out the form below:

[contact-form]

Request a Demo

Callware Technologies — Tue, 05 Jan 2010 22:56:10 +0000

Callware would be happy to schedule a demonstration of Callegra.UC product with you. Please fill out the form below to schedule your demo.

[contact-form]

Callegra.UC Web Services SDK

Callware Technologies — Tue, 05 Jan 2010 17:58:32 +0000

Callegra.UC XML Web Services SDK for Unified Communication & Messaging

Businesses are attempting to accommodate employees and customers by providing more communication options than ever before. Smart businesses are creating strategic advantages by taking these disparate communication options and making them available from any interface. Callware’s flagship product Callegra.UC is available via XML Web Services to the software development community, bringing advanced messaging and control functions through the Callegra XML Web Services Software Development Kit (SDK).

Key Benefits:

Easy to consume XML / SOAP Web Service
Bring Voice, Fax, and telephony administrative functions to any application.
Scaling from small offices to large multi-site enterprises
Broad development environment support
Easy XML Web Service Consumption
Solid Robust Technology Foundation

Bring Voice and Fax functions to any application

Callegra.UC Web Services SDK brings the power and richness of voice and fax communications to any application capable of consuming XML Web Services, such as web applications and rich desktop client applications. By offering advanced phone and call control, complete message access (voicemail, email, or fax) and complete mailbox and system administration capabilities, software developers can add these capabilities to existing or new applications, bringing tremendous power to their Users.

Using the Callegra.UC Web Services SDK, you can integrate telephony functionality, such as client and administration components, with your existing applications.

Scaling from small offices to large multi-site enterprises

Callegra.UC, can support from 4 to 144 ports of voicemail on a single server and handle up to 1 million Users. Additionally, by scaling out to multiple servers through Callegra.UC Multiple Site and Multi-PBX Integration or CallegraCOMMUNITY, Callegra.UC can serve many different sites and different PBXs in networked environments.

Broad development environment support

XML Web Services are the new standard for inter-application integration and communication. XML Web Services enjoy wide support in Microsoft’s .NET initiatives. Microsoft’s Visual Studio .NET, Eclipse, and many other development environments allow developers to utilize Callegra XML Web Services to build remarkable new functionality into applications without requiring an advanced knowledge of PBX integrations, phone control, call routing, and faxing technology.

Easy XML Web Service Consumption

Adding telephone, voicemail and fax functionality enhances applications that can use XML Web Services. Email and other messaging applications, specialty and vertical applications, and other services designed to improve communication can all benefit from the phone and fax strengths of Callegra.UC Web Services SDK.

Solid Robust Technology Foundation

With over two decades of experience in merging telephone and computer technology, Callware is uniquely situated to offer an SDK that allows businesses and developers to bring communications convergence to the next level. The Callegra.UC System was designed and constructed as an XML N-tier, object-oriented, distributed application to enhance stability and robustness, even under the most punishing conditions. Callegra’s history of industrial strength telephony integration, voice messaging, and fax functionality, combined with voice recognition, text to speech, and Microsoft Management Console based administration, makes it easy to select Callegra.UC for developing applications designed to take advantage of today’s communications, and tomorrows opportunities.

Find out more about Callegra.UC Web Services SDK by contacting Callware at 800-888-4226 and asking for Sales or by using this contact form:

[contact-form]

CallegraTTS (Text to Speech)

Callware Technologies — Tue, 05 Jan 2010 17:48:17 +0000

CallegraTTS bridges the gap between voice and data communications using leading edge text to speech capabilities. Managing email messages through any telephone is simple, understandable and effective. No need to power up a laptop or connect a mobile device. A quick call to a Callegra mailbox allows Users to retrieve and reply to emails over the telephone as easily as they access their voice and fax messages.

CallegraTTS for email by phone has Microsoft Speech API (SAPI) voices and can reply to emails with attached voice messages. CallegraTTS allows you to listen to, save, delete, or reply to email messages for complete out of office control of email over the telephone. The new TTS voices, powered by SpeechWorks and available through Callegra TTS ADVANCED, are even more natural sounding thanks to the next generation of TTS engines.

Key Benefits:

Quick access to your email from any telephone system.
Stay connected with your email messages where internet access is not available.
Hands free email.

Stay In Touch

Getting emails while on the run is a cumbersome task. CallegraTTS provides you with the ability to have email read to you over the telephone including sender, subject, and date/time, followed by the text of the email itself and a list of any attachments. By adding an additional point of access for emails, people on the move are no longer limited to retrieving emails via laptops and PDAs.

CallegraTTS makes staying in touch easier and more productive. You can play, reply with a voice attachment, skip, save, and delete emails and manage voice and fax messages at the same time, empowering themselves with full message management capabilities over the phone from anywhere.

Leverage your entire Callegra.UC System

CallegraTTS allows an organization to maximize the full power and usability of the entire Callegra solution. Each user mailbox enabled for Callegra client usage gains not only Microsoft Outlook or Internet browser access to the voice and fax messages but also telephone based email management through CallegraTTS.

CallegraTTS is available with two levels of sophistication-TTS BASIC and CallegraTTS ADVANCED. TTS BASIC features Microsoft’s SAPI 5 Text to Speech engine and is bundled as a value-added component in all Callegra Unified Communications systems. CallegraTTS ADVANCED features SpeechWorks’ Speechify Text to Speech System with the latest technology, achieving the highest levels of realism and playback comprehension.

Integrate into an Assortment of Email Providers

CallegraTTS was carefully engineered to integrate into Callegra systems without requiring additional voice board hardware. In addition, CallegraTTS was designed to simultaneously integrate with multiple IMAP compliant message stores including Microsoft Exchange, Novell GroupWise, and many other enterprise email systems. CallegraTTS provides both small and large customers with maximum flexibility while preserving existing infrastructure investments.

No need to fire up your computer to check your email messages. Callegra TTS allows you to listen to your email while you check your voice or fax messages over the telephone.

CallegraFAX

Callware Technologies — Tue, 05 Jan 2010 17:47:25 +0000

CallegraFAX expands the functionality of the Callegra mailbox by providing Users with an environmentally friendly, green-technology fax interface via their computer. You can access incoming fax messages from anywhere in the world by telephone, on the Internet through CallegraWEB, or in Microsoft Outlook using the CallegraINBOX add-in. You can also fax documents directly from Microsoft Windows-based applications to fax servers, fax machines, email addresses, or other Callegra mailboxes.

Selecting the CallegraFAX Printer opens the Send Fax Address Dialog Box.

CallegraFAX Print Drivers allow you to send faxes directly from your computer, bypassing the line at the fax machine. With CallegraFAX, the quality and legibility of the transmitted document is greatly improved. Additionally, a digital copy of the transmitted document is retained in the sender’s log files with the transmission status, time and date, with easy resend capabilities. The CallegraFAX Print Driver uses the Microsoft Outlook Contacts Address Book for easy faxing and can connect to other LDAP-enabled Address Books as needed. CallegraFAX Print Drivers also allow the sender to transmit fax documents to email addresses as well as fax numbers. Sending a fax by email creates a document that you can view with Microsoft Windows-standard image viewers.

Key Benefits:

Gain additional productivity with:

Unified inbox through the use of CallegraINBOX for Microsoft Outlook or CallegraINBOX for Novell GroupWise
Internet access from anywhere in the world to faxed materials through CallegraWEB
Intuitive Print-to-Fax
Improved productivity by having immediate and direct access to faxes as they arrive
On-screen viewing
Faxes converted to usable text documents through OCR.
Confidentiality

Improved Productivity and Personalization

Integrating fax capabilities into the network turns cumbersome manual fax activities into powerful, efficient communications for every user. Faxes received by a traditional fax machine are individually printed using an expensive manual process. CallegraFAX provides an easy-to-use fax Cover Sheet and a Sent Faxes Log (accessible via CallegraINBOX for Microsoft Outlook or CallegraWEB) that not only verifies fax transmission status, but also allows for resending. Inbound faxes are received directly into Callegra mailboxes allowing either client or telephone access. If a printed copy is needed, remote telephone Users can send the fax to their primary fax machine or enter the fax number of their current location to have it delivered. CallegraFAX generates and stores fax documents as digital (.tif) files to ensure and preserve the quality and legibility of faxed documents-especially when resending or forwarding to other people. Users can view and print faxes directly from their computers.

Received faxes are viewed using viewers supplied with all Microsoft Windows systems.

Intuitive “Print-to-Fax”

Sending a document to a fax machine, email address, or a Callegra mailbox is as easy as selecting “CallegraFAX” as the printer from any application running on Microsoft Windows. The integrated Microsoft Outlook Address Book makes organizing and inserting fax numbers or email addresses quick and easy.

CallegraVOICE

Callware Technologies — Tue, 05 Jan 2010 17:46:16 +0000

CallegraVOICE delivers the most customer friendly call routing advantages through industry-leading voice recognition solutions. By eliminating the need for auto attendant menus, dial-by-extension directories, or lengthy department lists, CallegraVOICE offers a comfortable, natural way for callers to connect by simply speaking a person’s name or the name of a department, such as “Customer Service.”

Key Benefits:

Improved customer experience through human speech.
Better call routing by eliminating dial-by-extension mistakes.
Hands free inbound calls.

A Better Way To Connect

CallegraVOICE offers convenient call routing advantages to incoming callers. With its ability to understand the human voice, CallegraVOICE easily assists customers with connections to the right destinations at the highest levels of efficiency. Unlike other systems, CallegraVOICE does not require your customers to “wait for the beep” before they can speak. Callers can simply speak a person’s name or the name of a department while any system prompts or greetings are playing. With such a fast and friendly telephone interface, customers will enjoy doing business with any organization using CallegraVOICE.

Improved Productivity

Customers aren’t the only beneficiaries of the advanced voice recognition capabilities in CallegraVOICE. Employees connect with each other by speaking, they have no need to hunt around for organization directories or try to remember infrequently used extensions. With up to eight different aliases, each user can incorporate commonly used nicknames or alternate pronunciations to assist in rapidly reaching the correct person or department.

Additionally, employees and customers are not required to “train” the system. The Nuance recognition engine is tuned to understand everyone, even in noisy or wireless conditions.

Unquestionable Reliability

CallegraVOICE is powered by Nuance, the leading voice recognition and natural language understanding engine, and utilizes powerful full-duplex hardware for the best voice recognition performance. Regardless of background noise or telephone device, CallegraVOICE has exceptional recognition accuracy.

Additionally, as a voice activated auto attendant integrated with Callegra, CallegraVOICE doesn’t require any additional servers or applications to maintain. Voice enabled reception and call routing also substantially reduces the burden on receptionists. CallegraVOICE combines the best of the industry to deliver uncompromised value and performance.

Career Opportunities

Callware Technologies — Tue, 05 Jan 2010 17:12:21 +0000

Callware Technologies, located at the base of Big Cottonwood Canyon in Salt Lake City, Utah

Since 1988, Callware Technologies has been providing voice and telephony-enabled solutions, offering some of the first client-based and Internet-enabled voicemail and fax systems. Callegra.UC is also the first Department of Defense certified voicemail and auto attendant.

Our current and next generation products are based on Microsoft platforms and use technologies such as voice recognition, text to speech, and cloud computing capabilities. We are always incorporating the latest exciting technologies.

A career with Callware is a great way to expand your value and knowledge as a professional. We are game changers in an exciting industry; we are constantly improving the way people and businesses communicate.

Callware is always evaluating talented people to become members of our team. You can find postings for our current openings here; however, if there is not a current job posting and you consider yourself an ideal fit for Callware Technologies, we want to hear from you.

Located at the base of Big Cottonwood Canyon in the Cottonwood Corporate Center, employees have quick access to both the freeway system and the ski slopes.

We offer competitive salaries, excellent benefits, and most importantly, the opportunity to learn and grow within the company.

Callware Technologies, Inc.
9100 South 500 West
Sandy, Utah 84070 USA
Tel: 1-801-988-6800
Fax: 1-801-988-6820
Email: info@callware.com

Or use this contact form:

[contact-form]

If you are a current or former member of Callware Technologies, please join our LinkedIn Group.

Corporate Headquarters

Callware Technologies — Tue, 05 Jan 2010 17:01:12 +0000

Callware Technologies, located at the base of Big Cottonwood Canyon in Salt Lake City, Utah

Callware Technologies, Inc.
9100 South 500 West
Sandy, Utah 84070 USA

Telephone: 1-801-988-6800
Fax: 1-801-988-6820
Email: info@callware.com

Or use this form:

[contact-form]

Product Support

Callware Technologies — Tue, 05 Jan 2010 17:00:44 +0000

Telephone: 1-801-988-6830
Email: support@callware.com

Or use this form:

[contact-form]

Sales Contact

Callware Technologies — Tue, 05 Jan 2010 16:59:54 +0000

Toll Free: 800-888-4226
Email: sales@callware.com

Or use this form:

[contact-form]

Request a Proposal

Callware Technologies — Tue, 05 Jan 2010 15:39:20 +0000

Callware would be happy to provide a proposal to you tailored to your voicemail and phone routing needs.

Please contact us or use the form below to obtain a proposal:

Callware Technologies, Inc.
9100 South 500 West
Sandy, Utah 84070 USA

Telephone: 1-801-988-6800
Toll Free: 1-800-888-4226
Fax: 1-801-988-6820
Email: sales@callware.com

[contact-form]

Government Contact

Callware Technologies — Mon, 04 Jan 2010 18:27:16 +0000

Callware Technologies, Inc.
9100 South 500 West
Sandy, Utah 84070 USA
Telephone: 1-801-988-6800
Fax: 1-801-988-6820
Email: govsales@callware.com

Or use this form:

[contact-form]

Solo VoiceMail

Callware Technologies — Mon, 04 Jan 2010 18:14:57 +0000

Enterprise Business

Medium Sized Business

Small Business

Solo VoiceMail is an affordable small-to-medium size office voice mail solution with a future. With easy-to-use menus, virtually unlimited voice storage, and numerous advanced voice mail features, Solo VoiceMail enhances internal and external communication immediately. Unique in offering a software upgrade path to total unified messaging and advanced networking solutions, this system will never need to be replaced – it is network-ready and scalable. When you are ready to move into the powerful and flexible world of unified messaging or just expand your current system, your Solo VoiceMail requires only a simple software upgrade. Solo VoiceMail is the intelligent voice mail investment for businesses today.

Solo VoiceMail Functionality Overview:

Available in 4 port increments up to 16 ports
Supports up to 1000 mailboxes and unlimited auto-attendant menus
Voicemail server install can be on Windows XP
Unlimited voicemail storage (HD dependant)
Extensive integration options including:
In-band
SMDI (Centrex)
Proprietary Serial Links
Digital Set Emulation
CallegraINBOX for Microsoft Outlook to unify your email, voicemail, and fax for up to 5 clients.
CallegraVOICE adding voice recognition capabilities to your auto attendant.
Seamless software upgrade to full Callegra.UC when your organization has outgrown Solo.

Solo VoiceMail is perfect for small or medium size organizations or departments looking for affordable voicemail with features usually reserved for high-end unified messaging systems.

Request a Department of Defense Budgetary Estimate

Callware Technologies — Sat, 02 Jan 2010 05:37:53 +0000

Callware Technologies resells our Department of Defense products through your approved defense contractors.

To assist you in streamlining this process, we can provide you with a budgetary estimate and assistance in the verbiage to issue to your contractors as a Request for Proposal (RFP).

Please contact us or use the form below to request this information.

Callware Technologies, Inc.
9100 South 500 West
Sandy, Utah 84070 USA
Phone: Office: 1-801-988-6800, Direct: 509-921-7080, Fax: 1-801-988-6820
E-mail: govsales@callware.com

[contact-form]

Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Callware Technologies — Fri, 01 Jan 2010 23:10:49 +0000

How can you replace an aging voicemail system, bring your technology into this century, add critical features such as fault tolerance, and also scale as your organization grows.

Indiana State University (ISU) was faced with just this hurdle.

ISU provides voicemail services to faculty, staff, and its student body. They have 2500+ mailboxes on their system, servicing 54 buildings on campus, and three off campus facilities. ISU was faced with replacing their legacy Centigram voicemail system with a modern system that could cover their current number of Users and also grow with them in the future. Additionally, they needed to move to VoIP and add fault tolerance to their mission critical voicemail system.

ISU evaluated solutions from Microsoft, Nortel CallPilot, Mitel UN, and AVST, and ultimately chose Callegra.UC for its flexibility and scalability.

Callegra.UC successfully provided ISU with solutions to their problems while providing substantial improvements over their legacy voicemail.

We introduced them to our Centigram Voicemail Replacement capabilities, which allowed Callegra.UC to easily handle their entire population of mailboxes and through the use of Callegra.UC Multiple Site and Multi-PBX Integration, ISU knows that Callegra.UC will protect their investments and grow with them into the future.

To facilitate ISU’s needs for redundancy and fault tolerance, Callware suggested adding CallegraRECOVERY to their solution. This provided ISU with a real time disaster recovery fail-over system in case of hardware failure or a disaster on campus.

Additionally, Callegra.UC was able to provide ISU with advanced Emergency Notification capabilities that can rapidly notify any number or type of telephone, email addresses, pagers, overhead paging systems and deliver SMS messages to cell phones for thousands of people simultaneously.

ISU’s needs to initiate a transition to VoIP were handled by way of Callegra.UC’s Transitioning from Legacy TDM PBX’s to VoIP / SIP. To integrate to their Meridian 1 / CS1000 PBX, we installed two VoIP gateways in a T1/QSIG configuration, handling 48 telephone ports to the Callegra.UC system.

Due to the ease of which new mailboxes can be configured, they are now able to add students to this system through the use of a page located here: http://www.indstate.edu/oit1/tis/phone/vmguides.html

Callware delivered ISU an advanced system to replace their legacy Centigram voicemail, which exceeded all of ISU’s needs for the foreseeable future.

For more information on our educational systems please visit Education, Federal, State, and Local Government Systems.

Education, Federal, State, and Local Government Systems

Callware Technologies — Fri, 01 Jan 2010 21:17:53 +0000

Department of Defense Systems

Education, Federal, State, and Local Government Systems

Callware Technologies provides a number of product innovations specifically for educational institutions, federal, state, and local government agencies:

Products:
Callegra.UC our premier voicemail, auto attendant, and unified communication solution: Offers a legacy replacement solution for existing voicemail/auto attendants, such as Octel, Nortel Meridian Mail, Nortel CallPilot, Intuity Audix, and Centigram, bringing your system up-to-date while leveraging investment in existing switches and handsets. Unifies your organization, bringing together multiple physical locations and diverse telephone equipment, transparently acting as one voicemail and unified messaging system – helping diverse systems, such as Avaya, Cisco, Lucent, Nortel, Siemens, and many more, work in unison. Provides a cost-effective transition path from legacy PBX systems to VoIP/SIP-enabled systems without requiring phone switches and equipment hardware upgrades. Offers extra security features for implementations where confidentiality and high security is a requirement. Permits user friendly administration through CallegraADMIN for the visual management, maintenance, and updating of the Callegra.UC system.
Callegra.UC Add-ons:
CallegraINBOX for Microsoft Outlook to unify your email, voicemail, and fax.	CallegraWEB providing access to your voicemail anywhere in the world.
CallegraFAX bringing the receiving and sending of faxes to your unified inbox.	CallegraTTS (Text to Speech) Text to Speech capabilities for your unified inbox.
CallegraVOICE adding voice recognition capabilities to your auto attendant.	CallegraINBOX for Novell GroupWise to unify your email, voicemail, and fax.
CallegraCOMMUNITY for very large scale implementations.	Callegra.UC Web Services SDK for development of custom implementations and solutions.
CallegraRECOVERY enabling disaster recovery and fault tolerance through replication on or offsite.	CallegraPORTAL for lightweight access to your voicemail and faxes through Microsoft Outlook.

Cost Effective Stepping Stones to 21st Century VoIP Unified Communications

Callware Technologies — Mon, 14 Dec 2009 20:15:36 +0000

Callware Technologies announces that it is the leader in providing a cost-effective roadmap for transitioning from existing PBX equipment to 21st Century VoIP technology.

It provides several distinct stepping-stones that you cannot find anywhere else in the industry, including:

Stepping Stone Number One - Callware’s flagship product Callegra.UC works on legacy and new equipment. This means that you can replace your outdated voicemail system and keep your existing hardware equipment. Install Callegra.UC, welcome to the 21st century unified communications world.

Stepping Stone Number Two - Callegra.UC works with different equipment. For example JKL Company has merged with Company ABC and Company XYZ and each are running on different PBX systems. After these mergers, the voicemail systems are not integrated, and employees cannot access each other on a global address book. Callegra.UC can solve this solution; Keep the existing hardware and add Callegra.UC and you suddenly have a Global Address Book where employees are integrated as if they were no longer separate companies.

Stepping Stone Number Three - Callegra works on VoIP and integrates with old PBX equipment at the same time. Over time, and as budget allows, you can continue to migrate legacy systems to VoIP with your voicemail and auto attendant operating as if no transition is taking place.

U.S. Army grants Certificate of Networthiness (CoN) for Callegra.UC 6.14 JITC

Callware Technologies — Wed, 02 Dec 2009 21:16:45 +0000

The U.S. Army has granted CoN to Callware Technologies for Callegra.UC 6.14 JITC.

This certification is valid starting November 25, 2009.

View the full certification document here: Callware Callegra UC 6 14 Approved CoN 20091125.

Callegra.UC is the Missing Puzzle Piece for PBX systems and VoIP

Callware Technologies — Mon, 10 Aug 2009 20:21:26 +0000

More and more companies are taking advantage of the new VoIP technology to bring offices together and save money on telephone service by leveraging the Internet. However, because of the hardware upgrade cost of moving to such a solution, companies may not be able to take advantage of this new technology.

Callware Technology announces that their flagship product, Callegra.UC is the missing puzzle piece to help with the transition from legacy systems to VoIP technologies. Callegra.UC works simultaneously with any PBX and VoIP system. It makes various legacy and new systems work as one unified messaging and communication system, making their differences transparent. Callegra.UC allows you to upgrade each component in a larger system as time and budget allow.

U.S. Air Force grants IATO/ATC to Callegra.UC 6.14 JITC

Callware Technologies — Sat, 25 Jul 2009 20:59:54 +0000

For Callegra.UC 6.14 JITC, the United States Department of Air Force grants Callware Technologies an Interim Authorization to Operate (IATO), allowing the ability to operate on the USAF’s network. Callware Technologies is also granted the Authorization to Connect (ATC), which provides the authority to connect to the Air Force Global Information Grid (AF-GIG) interfacing the NIPRNet. This allows our Callegra.UC JITC systems the ability to exist on the DoD network, providing unified messaging access to Air Force personnel.

The Callegra.UC JITC product is specifically designed for use by the DoD. The Callegra.UC 6.14 SP1 product includes military specific features and high level security features required for deployment and use throughout the DoD.

Callegra.UC is JITC-certified and IA Accredited and is on the US DoD Approved Products List (APL).

View the full certification document at: CALLEGRA_v6 14_IATO_ATC_AFNetOps-CC_20100113.

This certification is valid from July 18, 2009 to January 13, 2010.

DSAWG approves Callegra.UC 6.14 JITC SP1 Extension: Release Update 1 (RU1)

Callware Technologies — Tue, 30 Jun 2009 11:46:13 +0000

The Defense Security Accreditation Working Group (DSAWG) approved the following certification extension to Callegra.UC 6.14 JITC SP1 based upon a desktop review (DTR).

Callware requested the desktop review to include patches compiled in Callegra.UC 6.14 JITC SP1 Release Update 1 (RU1). The patches included in SP1RU1 fix some minor application related issues and are specific to the Callegra.UC 6.14 JITC application, without impacting any third-party software already installed on the servers.

DSAWG approved the desktop review request on June 5th, 2009. DSAWG granted accreditation on June 23, 2009. DSAWG approved the following extension via e-vote:

http://jitc.fhu.disa.mil/tssi/cert_pdfs/callware_acd_callegra_614_dtr5.pdf

DSAWG approves Callegra.UC 6.14 JITC SP1 Extension: T1 PRI QSIG/NI2 Integration

Callware Technologies — Mon, 16 Feb 2009 11:51:24 +0000

The Defense Security Accreditation Working Group (DSAWG) approved an extension to Callware’s existing JITC Certification for Callegra.UC 6.14 JITC. Callware initiated a Desktop Review (DTR) procedure at the DoD’s Joint Interoperability Test Command (JITC) in order to test and review additional PBX integration types available for deployment within the DoD.

Callware requested the DTR to include Digital Transmission Link Level 1 (T1) Primary Rate Interface (PRI) Q Signaling (QSIG) and National Integrated Services Digital Network (ISDN) 2 (NI2) integration for voicemail, auto attendant, and telephone notification functionality.

Regression testing, conducted January 5 through 8, 2009, included additional interfaces.

The T1 PRI QSIG and NI2 interfaces support all the Callegra.UC 6.14 JITC SP1 applications, which include Auto Attendant, Voicemail, CallegraVOICE, CallegraFAX, CallegraINBOX, CallegraWEB, CallegraCOMMUNITY, CallegraRECOVERY and CallegraTTS.

The T1 PRI QSIG interface is certified with any Avaya S8400, S8500, or S87XX series switch listed on the DoD’s Approved Products List (APL).

The T1 PRI NI2 interface is certified with any Alcatel-Lucent Class 5 Electronic Switching System (5ESS) and the Siemens Elecktonisches Wahlsystem Digital (EWSD) currently listed on the APL.

DSAWG approved the following extension via e-vote:
http://jitc.fhu.disa.mil/tssi/cert_pdfs/callware_6_14_dtr4.pdf

Callware Technologies announces release of Callegra.UC 6.14 SP1 JITC for DoD

Callware Technologies — Tue, 10 Feb 2009 22:35:50 +0000

Callware Technologies announces the availability of the Callegra.UC 6.14 JITC SP1 for the Department of Defense (DoD). This enhanced version is available from any Callware authorized DoD Reseller.

For the SP1 release, the following features are now available, including:

T1, PRI, QSIG, and NI2 integration support is now available for Callegra.UC on the DoD’s Approved Products List (APL).
A box template feature now provides the ability to create and reset boxes in bulk
Outgoing fax resource sharing is now available
Directory lookup and routing options are enhanced
The ability to permanently purge a deleted message from the TUI
“Remove Call Transfer Prompts” Port Service moved to Box Service
Safari and Firefox support for CallegraWEB
Improved Remote MMC usability between multiple users – If multiple users are logged into CallegraADMIN for MMC, changes appear on the fly.

Callware now installed on over 60 United States Military Bases Worldwide

Callware Technologies — Mon, 05 Jan 2009 15:02:27 +0000

Callware Technologies announces that its highly secure edition — Callegra.UC JITC — is the primary voicemail replacement choice for all military branches worldwide and is installed in over 60 military bases of the Air Force, Army, Navy, National Guard, Marines, and U.S. Coast Guard.

Callegra.UC JITC is regularly tested and certified through the United States Department of Defense (DoD) Joint Interoperability Test Command (JITC) Certification and is the only product of its kind on the DoD Approved Products List (APL), bringing Enterprise-level Unified Communications that address major DOD initiatives, such as Telecom and Data network convergence, Regionalization, Consolidation, and disaster recovery capabilities fulfilling Continuity of Operations (COOP).

Recent installments include:

DISA – JHITS – Hawaii
U.S. Air Force – McGuire AFB (Med. Group) – New Jersey
U.S. Air Force – Fairchild AFB – Washington State
U.S. Air Force – Kadena AB – Okinawa, Japan
U.S. Air Force – Little Rock AFB – Arkansas
U.S. Air Force – MacDill AFB – Florida
U.S. Air Force – Scott AFB – Illinois
U.S. Air Force – Maxwell AFB – Alabama
U.S. Air National Guard – Martinsburg ANG – West Virginia
U.S. Air Reserve – Andrews AFB – Washington, D.C.
U.S. Air Reserve – Robins AFB – Georgia
U.S. Air Reserve – Robins AFB – Georgia
U.S. Air Reserve – Dobbins ARB – Georgia
U.S. Air Reserve – Grissom ARB – Indiana
U.S. Air Reserve – March ARB – California
U.S. Air Reserve – Minneapolis/St. Paul AFB
U.S. Air Reserve – Westover ARB – Massachusetts
U.S. Air Reserve – Youngstown ARB – Ohio
U.S. Air Reserve – Homestead ARB – Florida
U.S. Air Reserve – Niagra Falls ARS – New York
U.S. Air Reserve – Pittsburgh ARS – Pennsyvania
U.S. Army – Fort Irwin – California
U.S. Army – Fort McCoy – Wisconsin
U.S. Army – Hurlburt Field – Florida
U.S. Army – Kwajalein Atoll – Marshall Islands
U.S. Navy – NAS Jacksonville – Florida
U.S. Navy – NBS Kings Bay – Georgia
U.S. Navy – Capodichino – Naples, Italy
U.S. Navy – Gricignano – Naples, Italy
U.S. Navy – NBVC Port Hueneme, California
U.S. Navy – NBVC Point Mugu, California
U.S. Marine Corps – Camp Foster – Okinawa, Japan
U.S. Marine Corps – Camp Fuji – Mount Fuji, Japan
U.S. Marine Corps – Camp Courtney – Okinawa, Japan

To see more of the military bases Callegra.UC is installed at, please visit Department of Defense Installations

DSAWG approves Callegra.UC 6.14 JITC Extension: Service Pack 1 (SP1)

Callware Technologies — Mon, 28 Jul 2008 11:54:22 +0000

DSAWG approved certification extension for Callegra.UC 6.14 JITC based upon a desktop review.

Callware Technologies requested the desktop review to include Service Pack 1 (SP1). DSAWG approved the desktop review request on 13 of May 2008.

DSAWG approved the following extension via e-vote:
http://jitc.fhu.disa.mil/tssi/cert_pdfs/callware_ard_cuctms614.pdf

Callware Technologies announces release of Callegra.UC 1.14 SP1

Callware Technologies — Thu, 24 Jul 2008 20:34:08 +0000

Callware Technologies announced a new release of its award-winning product Callegra.UC. Callegra.UC 1.14 is now available for commercial industry customers to purchase through Callware’s domestic and international resellers.

For the SP1 release, the following features are now available, including:

Support now available for the following integrations: T1, PRI, QSIG, and NI2
Box Template – A box template feature now provides the ability to create and reset boxes in bulk
Outgoing fax resource sharing
Directory lookup and routing options
Purge message from Telephone User Interface – Ability to permanently purge a deleted message from the TUI
Immediate MWI refresh on a Telephony Services server
“Remove Call Transfer Prompts” Port Service moved to Box Service – Port service “Remove Call Transfer Prompts” is now a box service
Safari and Firefox support for CallegraWEB - You can use CallegraWEB in the popular Safari and Firefox browsers.
Improved Remote MMC usability between multiple users – If multiple users are logged into CallegraADMIN for MMC, changes appear on the fly.

Callware Technologies announces release of Callegra.UC 6.14 JITC for DOD

Callware Technologies — Wed, 16 Jul 2008 20:18:17 +0000

Callware Technologies announces a new release of its award-winning product Callegra.UC 6.14 JITC, which is designed specifically for the United States Department of Defense (DoD). This product is available directly from Callware to other government entities.

For the 6.14 release, the following features are now available, including:

Cisco Call Manager TAPI/WAV Integration (Final Release)
Support for Nuance 8.5 ASR instead of 7.0
Support for RealSpeak 4.0 instead of Speechify
Support for Internet Explorer 7 for CallegraWEB
Separated the Engine Graphical User Interface from the Telephony Services Server
New License Manager Tool
Capability of CallegraADMIN MMC to connect to multiple Data Center servers
CallegraCOMMUNITY
Callegra Global Directory
Callware VPIM (CVPIM)
SQL Server 2005
Mirroring
SQL Server 2005 Express
DFS Replication
Support for .NET 2.0 and ASP.NET 2.0
Extended Mailbox Absence
Ability to exit to another mailbox or extension at the end of a mailbox greeting
Office 2007
Windows Vista for clients
ActiveX optional for CallegraWEB
MSMQ optional for CallegraINBOX for Outlook
Easier install for network administrators through enhanced Firewall compatibility
Enhanced security with digitally signed code libraries
Updated Fax Viewer with improved usability
Automatic updates for Callegra Clients (CallegraINBOX for Outlook, CallegraINBOX
for GroupWise, CallegraFAX Print Driver)
Support for Brooktrout TruFax 100/200 boards
Comtrol Rocket Modem IV support
Support for new ROHO compliant Brooktrout TR1034 fax boards
SIP Integration
Auto tracing during CWCallCenter service startup
Email notification has optional WAV file format compatible with Blackberry/Windows Mobile devices
Email notification has optional additional URL link directly to message file
PMS support
Enhanced configuration check utility
Support T1 Ground start

DSAWG approves Callegra.UC 6.14 JITC Extension: Auto Attendant for T1 CAS Integration

Callware Technologies — Mon, 16 Jun 2008 11:55:56 +0000

Callegra.UC 6.14 JITC received a Desktop Review (DTR) extension to the existing Joint Interoperability Test Command (JITC) certification from the Defense Security Accreditation Working Group (DSAWG).

Callware Technologies requested this DTR to include the utilization of the Callegra.UC Auto Attendant via the T1 CAS wink start interface. The DSAWG approved the DTR request on May 8, 2008.

DSAWG approved the following extension via e-vote:
http://jitc.fhu.disa.mil/tssi/cert_pdfs/callware_cpe_6.14_dtr2_jitc.pdf

Callware Technologies announces release of Callegra.UC 1.14

Callware Technologies — Thu, 11 Oct 2007 18:13:18 +0000

Callware Technologies announced a new release of its award-winning product Callegra.UC. Callegra.UC 1.14 is available to purchase through both domestic and international resellers.

For the 1.14 release, the following features are now available, including:

Cisco Call Manager TAPI/WAV Integration (Final Release)
Support for Nuance 8.5 ASR instead of 7.0
Support for RealSpeak 4.0 instead of Speechify
Support for Internet Explorer 7 for CallegraWEB
Separated the Engine Graphical User Interface from the Telephony Services Server
New License Manager Tool
Capability of CallegraADMIN MMC to connect to multiple Data Center servers
CallegraCOMMUNITY
Callegra Global Directory
Callware VPIM (CVPIM)
SQL Server 2005
Mirroring
SQL Server 2005 Express
DFS Replication
Support for .NET 2.0 and ASP.NET 2.0
Extended Mailbox Absence
Ability to exit to another mailbox or extension at the end of a mailbox greeting
Office 2007
Windows Vista for clients
ActiveX optional for CallegraWEB
MSMQ optional for CallegraINBOX for Outlook
Easier install for network administrators through enhanced Firewall compatibility
Enhanced security with digitally signed code libraries
Updated Fax Viewer with improved usability
Automatic updates for Callegra Clients (CallegraINBOX for Outlook, CallegraINBOX
for GroupWise, CallegraFAX Print Driver)
Support for Brooktrout TruFax 100/200 boards
Comtrol Rocket Modem IV support
Support for new ROHO compliant Brooktrout TR1034 fax boards
SIP Integration
Auto tracing during CWCallCenter service startup
Email notification has optional WAV file format compatible with Blackberry/Windows Mobile devices
Email notification has optional additional URL link directly to message file
PMS support
Enhanced configuration check utility
Support T1 Ground start

Callegra.UC JITC COOP Enterprise Edition

Callware Technologies — Tue, 02 Oct 2007 03:29:44 +0000

Callegra.UC JITC is the first JITC certified unified messaging solution on the DoD Approved Products List (APL), bringing Enterprise-level Unified Communications that address major DoD initiatives, such as Telecom and Data network convergence, Regionalization, Consolidation, and disaster recovery capabilities fulfilling ongoing Continuity of Operations (COOP) initiatives.

Callegra.UC JITC continues the product lines superior PBX integration flexibility enabling JITC certified interoperability between any traditional or VoIP PBX in the DoD APL. For example, Callegra.UC provides simultaneous PBX integration between multiple End Offices, Small End Offices, and PBXs with any mix or match of manufactures or PBX types preserving existing DoD investments and positioning the DoD for future VoIP PBX growth without the need to train, support and sustain multiple manufactures voicemail and unified messaging systems. In addition, all existing Callegra.UC JITC systems deployed throughout the DoD with legacy PBX’s can be easily upgraded to integrate with VoIP systems as they are deployed.

Callegra.UC JITC offers a powerful set of features. High level features include:

Voicemail scalable up to hundreds of sites and millions of Users through the use of Callegra.UC Multiple Site and Multi-PBX Integration and CallegraCOMMUNITY
Versatile auto attendant with the ability to provide voice recognition through CallegraVOICE
Integrated fax services with CallegraFAX
Browser based voice and fax messaging with CallegraWEB
Inbox presenting email, fax, and voicemail through the use of CallegraINBOX for Microsoft Outlook
Voice enabled applications and development through the use of Callegra.UC Web Services SDK
CallegraRECOVERY real-time Callegra.UC DataCenter database replication on or off site across the LAN providing outstanding COOP capabilities.
Multiple Callegra.UC DataCenter SQL databases that can be distributed across the Enterprise for redundancy and fault tolerance.
Fulfills an assortment of administration needs through local, remote, centralized or decentralized administration.
All Users can exchange voice and fax messages across the entire Enterprise with the Callegra.UC Global Address Book enabling single system functionality through the use of CallegraCOMMUNITY.

Some key reasons Callegra.UC JITC is the preferred choice for government and defense include:

Works with Existing PBX Equipment. Leverages existing investment in PBX system such as Avaya, Cisco, Lucent, Nortel, Siemens, etc.
Callegra.UC JITC Replaces Legacy Voicemail Systems Numerous systems such as Octel, Nortel Meridian Mail, Nortel CallPilot, Intuity Audix, and Centigram, etc., have either been manufacturer discontinued or are no longer JITC Certified and Callegra.UC JITC is the ideal replacement for these systems.
Simultaneously Works Together with Disparate Manufacturer’s Equipment. Callegra.UC JITC unifies your organization by transparently bringing together different physical locations and different PBX systems simultaneously. It doesn’t matter where or what the system is that Callegra.UC JITC connects to, all of your Users will be able to receive Callegra.UC JITC service as if they were all on one telephony system.
Enterprise Scalability. Callegra.UC JITC scales from a full-featured 4-port voicemail system up to a very large network of unified communication installations, capable of serving one million Users per Callegra.UC DataCenter database. Callegra.UC JITC’s distributed architecture brings the scalability discussion to an entirely new level.
Minimal Training Tail. Administrators that are familiar with Windows functionality can quickly learn to manage Callegra.UC JITC because the system fully leverages the Microsoft Windows Server operating system, Microsoft SQL Server, and Microsoft User Interface standards. Callware provides both online training and on-site training for each system deployment.
Real Time Replication. CallegraRECOVERY can provide complete real time replication capabilities of all system functions, all data, and all system configuration information, either on or off site. In the event a disaster occurs at the primary Callegra.UC JITC site, a complete mirror can assume immediate operation and restore service to the entire User population.
Accessibility. Callegra.UC JITC allows Users to communicate and receive messages via telephone, using a desktop client such as Microsoft Outlook or from an Internet Browser. This allows Users to access, create, and manage various types of messages such as email, voicemail, and faxes from the telephone, desktop, or web browser via a secure network, saving money and increasing productivity.
Future Proof. Callegra.UC JITC can bring your existing investment in handsets and phone switches into the 21st century by simultaneously integrating with legacy PBX systems and VoIP systems without requiring an upgrade to your legacy equipment. All Users across your multi-switch enterprise, regardless of whether they use a legacy TDM PBX or a VoIP switch, receive Callegra.UC JITC voicemail and auto attendant service from a single unified Callegra.UC JITC system.

Download the Callegra.UC 6.14 DoD Feature Catalog

Callware Technologies Capabilities Statement

Department of Defense Budgetary Estimates and Request for Proposal Assistance

DoD awards Callegra.UC 6.14 JITC Certification and IA Accreditation

Callware Technologies — Mon, 01 Oct 2007 03:07:36 +0000

The United States Department of Defense awarded Callware Technologies Joint Interoperability Test Command (JITC) Certification for its flagship product Callegra.UC JITC 6.14 on July 19, 2007, expiring July 19, 2010.

DSAWG granted Callware Technologies IA Accreditation for Callegra.UC 6.14 JITC on September 11, 2007. DoD Unified Capabilities Office (UCCO) posted the product on the US DoD Approved Product List (APL) at that time. Refer to the Unified Capabilities APL for official posting of this solution at: http://jitc.fhu.disa.mil/apl/index.html.

In addition to the benefits available in the earlier version Callegra.UC 6.13a JITC, the Callegra.UC 6.14 JITC product provides voice and fax message networking access for all Enterprise users across the network.

View the full certification here: http://jitc.fhu.disa.mil/tssi/cert_pdfs/callware_cpe_cvt614.pdf

2007 Daylight Savings Time Update Information

Callware Technologies — Sat, 06 Jan 2007 00:06:59 +0000

2007 Daylight Savings Time Update Information - This document gives information about the new 2007 Daylight Savings Times, who will be affected by these changes and what is required to make your system compatible. Below are all of the tools required to do this. Below are the tools needed to complete the modifications to your system. These tools are described in detail in the PDF above.

Microsoft Time Zone Update for Windows 2003
Microsoft Time Zone Edit Tool for Windows 2000
Time Zone Registry File Tools for Windows 2000

Callegra.UC JITC Rapidly becoming Military Voicemail Replacement Choice

Callware Technologies — Fri, 05 Jan 2007 15:13:35 +0000

Callware Technologies announces that its highly secure edition — Callegra.UC JITC — is rapidly becoming the primary voicemail replacement choice for military bases world-wide and is installed on over 20 military bases.

Callegra.UC JITC is regularly tested and certified through the United States Department of Defense (DoD) Joint Interoperability Test Command (JITC) Certification and is the only product of its kind on the DoD Approved Products List (APL), bringing Enterprise-level Unified Communications that address major DOD initiatives, such as Telecom and Data network convergence, Regionalization, Consolidation, and disaster recovery capabilities fulfilling Continuity of Operations (COOP).

Recent installments include:

U.S. Air Force – RAF Fairford – England
U.S. Air Force – RAF Molesworth – England
U.S. Air Force – RAF Croughton - England
U.S. Air Force – RAF Mildenhall – England
U.S. Air Force – RAF Welford – England
U.S. Air Force – Thule AB – Greenland
U.S. Air Force – Kunsan AB – South Korea
U.S. Air Force – Osan AB – South Korea
U.S. Air Force – Incirlik AB – Turkey
U.S. Air Force – Lajes Field AB – Portugal
U.S. Air Force – Wright-Patterson AFB – Ohio
U.S. Air Force – Kirtland AFB – New Mexico
U.S. Air Force – Pope AFB – North Carolina
U.S. Air Force – US STRATCOM, Offutt AFB – Nebraska
U.S. Air Force – Keesler AFB – Mississippi
U.S. Air Force – Mountain Home AFB – Idaho
U.S. Air Force – Andersen AFB – Guam
U.S. Air Force – Edwards AFB – California
U.S. Air Force – Langley AFB – Virginia
U.S. Air Force – Offutt AFB – Nebraska
U.S. Air Force – McChord AFB – Washington
U.S. Air Force – Travis AFB – California
U.S. Air Force – Shaw AFB – South Carolina
U.S. Air Force – Vandenburg AFB (Main base) – California
U.S. Air Force – Vandenburg AFB (Telmod Hospital) – California
U.S. Air Force – Hill AFB – Utah
U.S. Air Force – Gunter AFS – Alabama
U.S. Air Force – Andrews ANG – Maryland/Washington D.C.

U.S. Air Force grants Certificate of Networthiness (CoN) for Callegra.UC 6.13a

Callware Technologies — Wed, 01 Nov 2006 20:50:38 +0000

The United States Air Force grants Callware Technologies the Certificate of Networthiness (CoN) for its flagship product Callegra.UC JITC 6.13a.

This certification is valid from October 25, 2006 to May 30, 2009.

View the full certification document at: Callegra_v6 13_CoN1-CTT00106-171006-00-0.

Microsoft Internet Explorer 7

Callware Technologies — Wed, 18 Oct 2006 00:08:22 +0000

Microsoft Internet Explorer 7 – Only Callegra.UC 1.13 with an available update is compatible with Microsoft’s Internet Explorer 7. This document describes two different ways to make Callegra.UC compatible with Microsoft’s Internet Explorer 7. Below are links to the tools described in the PDF above.

Callegra.UC Client Update
Callegra.UC 1.13 SP2

U.S. DoD awards Callegra.UC 6.13a JITC Certification

Callware Technologies — Wed, 22 Feb 2006 04:05:40 +0000

The United States Department of Defense grants Callware Technology Joint Interoperability Test Command (JITC) Certification for its flagship product Callegra.UC 6.13a JITC.

Callegra.UC JITC is first and only JITC-certified multi-site Enterprise-level voicemail, auto attendant, speech recognition, fax, and unified communications system.

In addition to the benefits available in the Callegra.UC 6.12aB10 JITC product, the Callegra.UC 6.13a JITC product brings the DoD its first Telecom and Data Network Convergence solution with impressive Regionalization and Consolidation capabilities.

The product was tested on the Microsoft Windows 2003 Server platform and added to U.S. DoD Approved Product List (APL) on February 14, 2006. Callegra.UC 6.13a JITC certification expires June 16, 2008.

Callware Technologies announces release of Callegra.UC 6.13a JITC for DOD

Callware Technologies — Fri, 03 Feb 2006 19:54:52 +0000

Callware Technologies announced a new release of its award-winning product Callegra.UC. Callegra.UC 6.13a JITC for the Department of Defense (DoD).

Callegra.UC 6.13a JITC is a state of the art Web Services based unified communications system, leveraging Microsoft Windows 2003, Microsoft SQL 2000, and Microsoft .NET, with an Enterprise-level distributed architecture and a 1,000,000 user database. You can enable the Callegra.UC 6.13a JITC services in a distributed architecture on a single server, across an n-tier number of servers at a single site, or across an entire Enterprise. Callegra.UC 6.13a JITC can be customized and equipped with the following features:

Voicemail & Auto Attendant with 4 to n-tier voice ports.
CallegraFAX inbound and outbound fax services.
CallegraVOICE speech enabled auto attendant & directory.
CallegraADMIN local and remote administration
Client-side interfaces, include:
- CallegraINBOX for Microsoft Outlook and CallegraINBOX for Novell GroupWise
- CallegraWEB for Microsoft Internet Explorer
- CallegraPORTAL solution for Microsoft Outlook

The various solutions bring visual voicemail and CallegraFAX into Microsoft Outlook and Novell GroupWise for a centralized user interface for all email, voicemail and fax messaging. CallegraWEB brings advanced visual voicemail and CallegraFAX into a zero footprint Internet Explorer interface allowing users to create or play messages on the fly via the telephone or using the PC-embedded multimedia capabilities.

The CallegraPORTAL solution for Microsoft Outlook enables users to manage their voice and fax messages within Outlook without installing additional client software to the desktop because the messages are displayed via Callware’s CallegraWEB portal within the Microsoft Outlook message frame.

The Callegra.UC products superior PBX integration flexibility enables JITC certified interoperability to any PBX within the DoD’s switch inventory. For example, Callegra.UC provides simultaneous integration between the Nortel MSL100 and the Cisco Call Manager integrating both user populations on to a single Callegra.UC system. In addition, Callegra.UC leverages extremely redundant name brand server hardware with virtually unlimited hours of voice storage within a RAID 5 array.

Other new features in this release include:

Fax server enhancement:

Support for TR-1034 Brooktrout Analog and T1 fax boards
Incorporated fax tracing into the engine tracing

Enhanced client and server security:

Data encryption
CallegraWEB message management enhancement:
Ability to save, delete, and recover multiple messages at one time
Ability to change the number of displayed items on the message folders
Ability to mark messages for future delivery
Australian prompts

CallegraINBOX for Outlook enhancement:

Auto download and attach
Auto archive
Wave file import
Made the auto login feature optional

Additional Features:

CallegraADMIN MMC Snap-in
Added box import feature
Microsoft SQL Server Desktop Engine
MSDE SP4 is installed instead of MSDE SP3
CallegraINBOX for GroupWise
Support for GroupWise 7
Windows XP Professional
Support for Windows XP Professional with a limit of 5 clients

Callware Technologies announces release of Callegra.UC 1.13

Callware Technologies — Fri, 03 Feb 2006 19:48:23 +0000

Callware Technologies announced a new release of its award-winning product Callegra.UC. Callegra.UC 1.13 for Windows 2000 and 2003 is available to purchase through both domestic and international resellers.

Callegra.UC 1.13 is a state of the art Web Services unified communications system, leveraging Microsoft Windows 2003, Microsoft SQL 2000, and Microsoft .NET, with an Enterprise-level distributed architecture and a 1,000,000 User database. You can enable the Callegra.UC 1.13 services in a distributed architecture on a single server, across an n-tier number of servers at a single site, or across an entire Enterprise. You can customize and equip Callegra.UC 1.13 with the following features:

Voicemail & Auto Attendant with 4 to n-tier voice ports.
CallegraFAX inbound and outbound fax services.
CallegraVOICE speech enabled auto attendant & directory.
CallegraADMIN local and remote administration
Client-side interfaces, include:
- CallegraINBOX for Microsoft Outlook and CallegraINBOX for Novell GroupWise
- CallegraWEB for Microsoft Internet Explorer
- CallegraPORTAL solution for Microsoft Outlook

The various solutions bring visual voicemail and CallegraFAX into MS Outlook and Novell GroupWise for a centralized user interface for all email, voicemail and fax messaging. CallegraWEB brings advanced visual voicemail and CallegraFAX into a zero footprint Internet Explorer interface allowing Users to create or play messages on the fly via the telephone or using the PC-embedded multimedia capabilities

The CallegraPORTAL solution for Microsoft Outlook enables users to their voice and fax messages within Outlook without installing additional client software because the messages are displayed via web portal within the application.

The Callegra.UC products superior PBX integration flexibility enables JITC-certified interoperability between any PBX in the DOD inventory. For example, Callegra.UC provides simultaneous integration between the Nortel MSL100 and the Cisco Call Manager integrating both user populations on to a single system. In addition, Callegra.UC leverages extremely redundant name brand server hardware with RAID 5 storage up to 200,000 hours.

Other new features in this release include:

Fax server enhancement:

Support for TR-1034 Brooktrout Analog and T1 fax boards
Incorporated fax tracing into the engine tracing

Enhanced client and server security:

Data encryption

CallegraWEB message management enhancement:

Ability to save, delete, and recover multiple messages at one time
Ability to change the number of displayed items on the message folders
Ability to mark messages for future delivery
Australian prompts

CallegraINBOX for Outlook enhancement:

Auto download and attach
Auto archive
Wave file import
Made the auto login feature optional

Additional Features:

CallegraADMIN MMC Snap-in
Added box import feature
Microsoft SQL Server Desktop Engine
MSDE SP4 is installed instead of MSDE SP3
CallegraINBOX for GroupWise
Support for GroupWise 7
Windows XP Professional
Support for Windows XP Professional with a limit of 5 clients

What’s New for Callegra.UC 1.13

Callware Technologies — Fri, 03 Feb 2006 13:22:17 +0000

Callware Technologies announces specifics about what is new in the Callegra.UC 1.13 product release.

Now supporting Microsoft Windows 2003 Server and Windows XP Professional. Callegra.UC runs on Windows 2000, 2003 Server and Windows XP Professional offering the network integration and familiar administration system administrators need to keep everything running smoothly.
New CallegraINBOX for Microsoft Exchange 2000 and 2003. The all-new CallegraINBOX for Microsoft Outlook leverages the XML Web Service capabilities of Microsoft Outlook 2000, XP, and 2003. CallegraINBOX uses Callegra XML Web Services to create a rich client integration with new technology. With full self-administration available; notification routines, mailbox setup, message retention periods and more are easy and intuitive for power users to optimize. Sending voice or fax messages directly as email makes communication inside or outside the voicemail system easy, and employees more responsive.
New CallegraINBOX for Novell GroupWise 6.5 and 7.0. The new CallegraINBOX for Novell GroupWise 6.5 and 7.0 adds voice and fax message control to the Novell GroupWise Client. With CallegraINBOX for Novell GroupWise, users can manage many of their own mailbox settings, using the Callegra Options menu within Novell GroupWise.
Internet and Email Ready CallegraFAX Print Driver. Completely redesigned CallegraFAX Print Drivers allow Callegra Client users to send faxes directly from their computer, bypassing the line at the fax machine. With CallegraFAX the quality and legibility of the transmitted document is greatly improved. Additionally, a digital copy of the transmitted document is retained in the senders log files with the transmission status, time and date, with easy resend capabilities. The Callegra.UC Fax Print Driver uses the Microsoft Outlook Contacts Address Book for easy faxing and can connect to other LDAP enabled Address Books as needed. CallegraFAX Print Drivers also allow the sender to transmit fax documents to email addresses as well as fax numbers. Sending a fax by email creates a document that cannot be modified using a normal text editor, but can be viewed with standard image viewers provided on all Microsoft Windows systems.
New Brooktrout Fax Boards Supported. Callegra.UC now supports the TR1034 Fax Boards from Brooktrout. The TR1034 analog fax boards are available from 2-8 ports with the ability to use more than one fax board to support up to 24 channels of CallegraFAX. Also supported is the TR1034 T1 fax board. This is a fractional T1 fax board that is configurable from 4 to 24 CallegraFAX Channels.
New Media Controls for Callegra Clients. Internet enabled media controls allow Callegra Client users to select telephone or multimedia for message playback or recording. CallegraWEB and CallegraINBOX users to choose the best suited to their current environment and computer capabilities. Additionally, the controls are designed for easy use over both LAN and remote network connections.
Updated CallegraWEB. CallegraWEB has been completely redesigned for Callegra.UC. A new cleaner and more intuitive interface makes organizing and managing messages even quicker and easier, plus it controls the message waiting light at your desk. Access to deleted and saved messages, as well as sent faxes uses familiar folder support. CallegraWEB Preferences now includes the ability to create and manage notification settings, greetings, message retention parameters, distribution lists and much more.
Enhanced CallegraTTS. CallegraTTS for email by phone has new voices and can now reply to emails with attached voice messages. CallegraTTS enables mailbox users to listen to, save, delete, or reply to email messages for complete out of office control of email over the telephone. The new TTS voices, powered by SpeechWorks and available through Callegra TTS ADVANCED, are even more natural sounding thanks to the next generation of TTS engines.
Improved Fax and Voice Message Broadcasting. Callegra.UC offers a new schedule based broadcasting capability, which allows faxes to be sent to multiple recipients based on time of day and day of week. Additionally, this same broadcasting engine can be leveraged to send voice message to multiple external phone numbers as well.
New CallegraADMIN for MMC. Offering remote box administration, CallegraADMIN installs as a snap-in to Microsoft Management Console (MMC). With CallegraADMIN, system administrators can set up and populate initial systems, manage moves, adds, and changes, create system logs, establish mailbox user rights and services for both telephone and client access and much more. Additionally, importing professionally recorded greetings or administering individual mailbox speed dial settings can also be accomplished from CallegraADMIN.
Secure Internet Access. Callegra Client Services now supports secure internet access (HTTPS). System administrators can extend full Callegra Client benefits outside the corporate firewall for remote or mobile employees while maintaining client access security.
New Callegra XML Web Services SDK. Callware’s flag-ship Callegra Unified Communications & Messaging technology is now available via XML Web Services to the business developer community through the Callegra.UC Web Services SDK. The SDK is available to system integrators and solution providers desiring integrate voice and fax services with web service enabled applications. Access to developer support is available at the Callegra developer website. Unique to the Callegra.UC SDK, systems can be optimized via XML integrations to each environment within an enterprise. For instance, Callegra Clients can be integrated to one groupware package at the Main Office, and a completely different application in the call center to provide optimum voice and fax messaging convergence for each distinct user group.
Networking Capabilities. Offering the first XML based networking for unified communications and messaging, Callegra.UC supports multiple site network configurations. This allows multi-site businesses to enjoy an enterprise wide communications and messaging system, independent of the PBX or telephone system at each local office. Additionally, for very large installations, multiple high-density servers can be installed locally to provide massive scalability offering hundreds of system ports.
Scalability. Using Microsoft SQL Server, Callegra.UC can support up to 1,000,000 users and efficient voice processing engines can offer up to 144 voice mail ports in a single server. The networking capabilities of Callegra.UC offers the ability to serve very large multiple node installations for hundreds of ports of voice access. At the same time, the voice and fax engines that make up Callegra.UC, continue to offer reliable small system capabilities for small to medium companies looking for voicemail with a future and unified communications and messaging.
Updated System Architecture (XML N-Tier Object Oriented Distributed Architecture). Callegra.UC leverages a new system architecture which improves the efficiency and scalability of Callegra systems. Additionally, the new architecture is more stable and robust than many older designs, and is designed to take advantage of future developments in XML and other new communication technologies.
New Database Support (Microsoft SQL Server). New system capabilities are offered using Microsoft SQL Server. The runtime (MSDE) version that ships with Callegra.UC can be easily upgraded to a full version for very large systems when necessary. Additionally the system logging capabilities of the database allow for complex and thorough reports to be developed using industry standard reporting tools to optimize Callegra.UC systems.
System Management through Windows 2000 and 2003. The Windows 2000 and 2003 Server management tools allow system administrators to monitor system health and storage space. By leveraging the Windows infrastructure, Callegra.UC can offer easy, low-maintenance operation, but also offer forward looking alerts if disk space gets below set levels, allowing the system to be attended to proactively.
Enhanced Telephony Integration Service. Callegra.UC now supports Voice over IP (VOIP) and other new technologies as they become accepted in the industry.

Callware Technologies announces release of Callegra.UC 6.12 JITC for DOD

Callware Technologies — Fri, 29 Oct 2004 19:35:02 +0000

Callware Technologies announces a new release of its award-winning product Callegra.UC. Callegra.UC 6.12 JITC for Windows 2000, specifically designed and certified for the Department of Defense (DOD).

For the Callegra.UC 6.12 release, the following features are now available, including:

Fax server enhancement:

Support for TR-1034 Brooktrout Analog and T1 fax boards
Incorporated fax tracing into the engine tracing

Enhanced client and server security:

Data encryption

CallegraWEB message management enhancement:

Ability to save, delete, and recover multiple messages at one time
Ability to change the number of displayed items on the message folders
Ability to mark messages for future delivery
Australian prompts

CallegraINBOX for Outlook enhancement:

Auto download and attach
Auto archive
Wave file import
Made the auto login feature optional

Additional Features:

CallegraADMIN MMC Snap-in
Added box import feature
Microsoft SQL Server Desktop Engine
MSDE SP4 is installed instead of MSDE SP3
CallegraINBOX for GroupWise
Support for GroupWise 7
Windows XP Professional
Support for Windows XP Professional with a limit of 5 clients

Callware Technologies announces release of Callegra.UC 1.12

Callware Technologies — Fri, 29 Oct 2004 19:32:06 +0000

Callware Technologies announced a new release of its award-winning product Callegra.UC. Callegra.UC 1.12 is available to purchase through both domestic and international resellers.

For the 1.12 release, the following features are now available, including:
Fax server enhancement:

Support for TR-1034 Brooktrout Analog and T1 fax boards
Incorporated fax tracing into the engine tracing

Enhanced client and server security:

Data encryption

CallegraWEB message management enhancement:

Ability to save, delete, and recover multiple messages at one time
Ability to change the number of displayed items on the message folders
Ability to mark messages for future delivery
Australian prompts

CallegraINBOX for Outlook enhancement:

Auto download and attach
Auto archive
Wave file import
Made the auto login feature optional

Additional Features:

CallegraADMIN MMC Snap-in
Added box import feature
Microsoft SQL Server Desktop Engine
MSDE SP4 is installed instead of MSDE SP3
CallegraINBOX for GroupWise
Support for GroupWise 7
Windows XP Professional
Support for Windows XP Professional with a limit of 5 clients

U.S. DoD awards Callegra.UC 6.12aB10 JITC Certification

Callware Technologies — Thu, 02 Sep 2004 04:04:08 +0000

Salt Lake City, UT - July 25, 2004 - The United States Department of Defense (DoD) awards Joint Interoperability Test Command (JITC) Certification to Callware Technologies for its flagship product Callegra.UC 6.12B10-JITC.

Callegra.UC JITC becomes the first JITC-certified voicemail, auto attendant, and speech recognition system.

The U.S. DoD added the Callegra.UC JITC 6.12aB10 to the JITC Approved Products List (APL) on August 25, 2004.

Callegra.UC 6.12aB10 JITC ushers in a new era of scalability with its 1,000,000 user database.

The three-year JITC-certification window for Callegra.UC 6.12aB10 JITC expires August 2007.

Callegra.UC JITC continually posted on the U.S. Department of Defense Approved Product List since 2004

Callware Technologies — Sat, 28 Feb 2004 20:11:00 +0000

Callware specializes in bringing unified communications solutions to the United States Department of Defense (DoD) that have been tested and certified for sale and deployment within the DoD by the DoD’s Joint Interoperability Test Command (JITC).

Serving the DoD at various military sites since 1998, Callware provides its next generation unified communications solution with its Callegra.UC JITC product line, which provides enterprise-wide unified communications capabilities, that are flexible, robust, scalable while addressing disaster recovery and Continuity of Operations (COOP) initiatives.

Callegra.UC 6.14 JITC is Callware’s latest product, and is listed on the DoD Approved Products List (APL): http://jitc.fhu.disa.mil/apl/dsn/apl_callware.html.

The Callegra.UC product line continues to emerge as an outstanding choice, as government leadership addresses major DoD initiatives, such as Telecom and Data Network Convergence, Regionalization, Consolidation, and COOP.

The presence of the Callegra.UC product line within the DoD is ever-expanding at both CONUS and OCONUS sites. Callegra.UC has a substantial presence at over 100 DoD sites and military bases around the world. Callegra.UC has a rapidly expanding presence in the Air Force, Army, Coast Guard, Marines, Navy, and other strategic Department of Defense operations.

Callware has made a corporate commitment to become the leader in providing solutions to the DoD and is committed to obtain every interoperability and Information Assurance security certification required by DoD directives from Section 353 Public Law 107-314 and DoD Instruction 8100.3.

The Callegra.UC technology has been developed to continually meet the ever-increasing security and certification complexities found within the DoD’s JITC Certification, DoD Information Technology Security Certification and Accreditation Process (DITSCAP) and the DoD Information Assurance Certification and Accreditation Process (DIACAP) since 2004.

Callware Technologies announced the release of Callegra.UC Web Services SDK

Callware Technologies — Sun, 14 Dec 2003 06:20:02 +0000

Callware Technologies announces the release of Callegra.UC Web Services SDK, which is available with the purchase of Callegra.UC.

Callware’s flag-ship product Callegra Unified Communications & is now available for integration and customization through XML Web Services.

The SDK is available to system integrators and solution providers desiring to integrate voice and fax services with web service enabled applications. Access to developer support is available at Callware development.

Callegra Unified Communications Receives High Marks in CT Labs Performance Testing

Callware Technologies — Tue, 15 Jul 2003 23:30:57 +0000

Review details: error free performance, extensive feature set, and highlights XML Web Services capabilities leveraging Microsofts .NET framework.

CT Labs, the converged communications industry’s leading independent testing service, published a review this week of Callware’s Callegra.UC Unified Communications System.

Award winning Callegra.UC, first released in October 2002, is the world’s first XML web services enabled system for unified messaging and communications. By integrating voice messaging, fax services, email and text-to-speech into a unified solution, supporting access from both the telephone and graphical interfaces, businesses both large and small receive tremendous lifts in productivity through enhanced internal and external communications.

After an extensive evaluation of Callegra.UC, including system administration, solution performance, and ease of use, Callegra.UC received an overall score of 9.08 out of a possible 10. The report also commends the Microsoft .NET Connected(TM) web services software development kit (SDK) that allows developers to incorporate voice and fax messaging capabilities within their own applications. Looking specifically at the automated performance tests, designed to verify system handling in real-world environments, the report concludes that Callegra.UC performed all our demanding test cycles with zero errors detected, an excellent result.

Based on our previous review of the Callegra.UC platform, we know it performs well as it scales to hundreds of ports on multiple servers, said Chris Bajorek, President of CT Labs. This test demonstrates Callegra’s ability to perform well for the everyday business user, with easy to use messaging, intuitive administration, and a very capable range of features and options.

Callegra.UCs extensive feature set, highlights of which are included within CT Labs report, has been developed for over a decade to support the many variations and nuances required for flexible and effective business communications. The modular XML web services architecture allows customers to employ only those capabilities that make sense, while preserving their ability to easily add other functions when the time is right. Additionally, Callegra.UCs universal system integration capabilities support popular email applications and literally hundreds of traditional PBX telephone systems, as well as, the latest IP PBXs offering a compelling solution for any business or institution.

The CT Labs report is further validation that Callware continues to be a market innovator, said Steve Giusti, Vice President for Callware Technologies. Callegra.UCs robust feature set, its modular and scalable architecture, its extensive system integration capabilities; all were designed to make Callegra.UCs value proposition the price/performance leader in the market. he continued.

Callware’s vision for universal integration is further reflected within the release of the Callegra.UC XML Web Services SDK (software development kit), which leverages Microsofts .NET web services framework. Callegra.UC is leading the way into enterprise communication integration with the first unified communications solution and SDK to qualify as a Microsoft .NET Connected application. With Callegra.UCs SDK, Callware’s partners, solution providers, system integrators, OEMs and end users can tightly integrate Callegra.UCs voice and fax capabilities within any application across the enterprise. Customer facing applications, such as customer relationship management or sales-force automation, can offer voice and fax features, and wireless handheld devices can now manage voicemail and fax messages from outside the office.

Additional information about CT Labs independent product evaluation of Callegra.UC can be found in a summary article published by CommWeb, or by viewing the entire report.

For more information about the Callegra.UC solution or for FREE membership and access to the Callegra.UC XML Web Services SDK, please visit the Callware website at www.callware.com, or contact us at 800.888.4226, or by email at info@callware.com.
For more information about CT Labs, please visit their website at www.ct-labs.com.

General Availability of Callegra.UC Unified Communications 1.1

Callware Technologies — Mon, 28 Apr 2003 23:38:05 +0000

Solution Release Provides XML based Client Connectivity, Advanced Management and Developer Options.

Callware Technologies Inc. announced today the release of Callegra.UC Unified Communications System, version 1.1. The release offers advanced XML-based integration and connectivity for Callegra Client users, and advanced Microsoft Management Console (MMC) options for system administration. Additionally, the Callegra.UC XML Software Development Kit (SDK) version 1.1 provides an open API for system integrators, solution providers and other business communication developers desiring unified communications interoperability with other applications.

This release targets the features and functions that are most requested and utilized in modern business communication systems, said Reino Kerttula, President and CEO of Callware Technologies. Callware has over a decade of experience in designing and delivering messaging feature sets for business. With the robust and scalable.UC architecture, Callegra truly offers a complete messaging system capable of serving small businesses as well as large multi-site enterprises.

Callegra.UC 1.1 includes enhancements to the XML-based telephone and multi-media controls used within CallegraINBOX for Microsoft Outlook and CallegraWEB (browser based access). CallegraFAX has been enhanced with flexible personalized cover sheets and with the ability to transmit faxes in three different ways using CallegraFAXs visual interface. Faxes can be sent to a fax machine, to another Callegra mailbox or to any email address. Fax addressing is also easily accomplished through an enhanced integration to Microsoft Outlooks Address Books. For optimal performance and maximum flexibility, Callegra system administrators can enable power users with the ability to self-administer a wide variety of features and functions on their mailbox.

Administration of Callegra.UC 1.1 is simplified through the use of the MMC interface. By offering a secure administration interface, system administrators can manage local and distant sites directly from their desktops. New voice and fax broadcasting capabilities make it easy for automatic distribution of both critical (immediate) and regularly scheduled messages. Additionally, Callware’s earlier unified messaging product releases can be easily upgraded to the new Callegra.UC System. System migration software, included with the Callegra.UC software, is also available for download on the Callware Extranet. The Callegra.UC system migration software preserves system and user information including names, greetings, and box configuration data, which is then automatically populated on new systems.

CT Labs, the CTI industry premier testing service, has designated Callegra.UC as CT LABS Tested, referring to the systems robustness and scalability. Callegra.UC is capable of supporting hundreds of telephony ports in multi-server configurations and up to 1,000,000 system users. Further, in recognition of Callware’s innovation, Callegra.UC received TMC Magazines INTERNET TELEPHONY Product of the Year award.

The Callegra.UC XML SDK provides an open API that offers telephony and fax capabilities to solution providers and other business developers. As one of the first recipients of Microsoft’s .NET Connected certification, Callegra.UCs XML SDK facilitates the incorporation of telephony and fax functions into a wide range of client and server applications. Systems integrators and solution providers building applications in Microsoft’s Visual Studio .NET, as well as developers using Java or other XML capable environments, can quickly and easily leverage the groundbreaking work available through the open API in the Callegra.UC SDK. Now incorporating message management or notification into handhelds for deskless workers, integrating fax with call center agent applications or complete interoperability with CRM applications are accomplished much more easily.

For more information about the Callegra.UC Unified Communications 1.1 release, please visit the Callware website at www.callware.com. Detailed information on the products, including feature catalogs, documents outlining What’s New in this release, and product module datasheets on the various unified communication and messaging capabilities are available for download at the website, or through Authorized Callware Solution Providers.

Internet Telephony Magazine awards Callegra.UC as 2002 Product of the Year

Callware Technologies — Fri, 10 Jan 2003 23:40:32 +0000

Callegra.UC Singled Out For Its Technological Excellence and Vision.

NORWALK, CT, January 10, 2003 – Callware Technologies announced today that Technology Marketing Corporation (TMC)s INTERNET TELEPHONY magazine, named Callegra.UC as a Product of the Year winner for 2002. INTERNET TELEPHONY is the premier publication in the rapidly growing IP telephony industry.

Callegra.UC offers a powerful voice messaging and automated attendant solution that easily expands to include additional unified messaging advantages such as, integrated speech recognition, fax services, browser based voice and fax messaging and email integration including text-to-speech. Leveraging Microsoft’s .NET, SQL and Windows 2000 technologies, Callegra.UC was designed with an XML based N-tier, object-oriented, distributed architecture allowing it to scale from a full-featured 4 port voice mail system up to a very large network of unified communication installations capable of serving one million users. Client applications are supported on all the current desktop versions of Microsoft Windows with support for Microsoft Outlook, Novell GroupWise, Lotus Notes and Internet Explorer browser based access. Intuitive graphical interfaces ensure fast and easy system set-up and administration.

Callware Technologies Callegra.UC is a complete unified communication & messaging (UCM) solution and enterprise application integration development platform. The Callegra.UC XML Web Services SDK allows system integrators and other developers to rapidly add advanced voice, phone and fax functionality to other enterprise applications by using XML Web Services or COM enabled development environments to access client functions from the Callegra.UC servers. Callegra.UC-enabled companies confidently look toward the future knowing they have invested in a communications platform that is continually updated with all the growth potential their company could ever need.

Callware is honored to receive the recognition of TMCs INTERNET TELEPHONY with the Product of the Year Award for 2002, said Reino Kerttula, President and CEO of Callware Technologies. Our product development focus with Callegra.UC was to offer outstanding unified communications and messaging value across all business environments.

Callegra.UC is a clear leader in the Messaging sector of the IP telephony industry. We’re proud to reward their hard work and innovation with a Product of the Year Award for 2002, said Rich Tehrani, president of TMC and group editor-in-chief of INTERNET TELEPHONY.

According to INTERNET TELEPHONY editorial director Greg Galitzine, Callware Technologies deserved the honor of Product of the Year due to a proven commitment to producing quality products.

The Product of the Year award is meant not only to honor the outstanding teams who developed and manufactured the products and services on our winning list, but also to educate our readers on the vast array of offerings in this market. Choosing the winners was a difficult process, and we spent many hours studying the applications we received from vendors, as well as looking through materials we collected on our own over the past year, said Galitzine.

The INTERNET TELEPHONY Product of the Year Awards are an important tradition and the perfect way for us to honor companies developing cutting-edge products and services, added Marc Robins, TMCs Vice President of Publications and Trade Shows.

A full list of Product of the Year winners will appear in the January issue of INTERNET TELEPHONY magazine.

Callegra.UC gains CT Labs Tested Certification

Callware Technologies — Thu, 19 Dec 2002 23:43:35 +0000

XML Based Unified Communications Solution & Platform Offers Scalability, Performance and Ease of Use.

Callware announced today that CT Labs has awarded the CT Labs Tested certification to the Callegra.UC Unified Communication & Messaging System. CT Labs Testing Services (CT Labs, www.ct-labs.com), the converged communications industry’s premier testing service used the Empirix Hammer IT Automated Call Generator to perform rigorous performance and reliability testing on the Callegra.UC system. Administration of tests in both single and networked server configurations demonstrated that Callegra.UC performs very well even while scaling to 192 ports in a multi-server system. Callware Technologies, Inc. is a major provider of voice mail and unified messaging solutions worldwide. Callegra.UCs rich feature set is designed with the capability to improve overall company communication, increase productivity and deliver next-generation telephone applications to any device anywhere and anytime worldwide.

Following the Callegra.UC launch in October 2002, CT Labs was engaged to provide independent performance and scalability testing of the released product. After significant internal testing and a full beta program, Callegra.UC had already proven its abilities as both a unified communication (UC) solution and a development platform, said Reino Kerttula, President and CEO of Callware Technologies. We knew that CT Labs would be able to validate the Callegra.UC system on a very large scale and offer an unbiased view of the systems capabilities to our customers.

Chris Bajorek, President of CT Labs, concluded, CT Labs found the Callware Callegra.UC product to be very powerful and feature rich. The Callegra.UC system was found to have great flexibility, since it can be set up as a single server or as a multi-server solution. Additionally, the administrative and end-user graphical interfaces were easy to use, an obvious result of Callware’s significant accumulated UC field experience.

The CT Labs Testing Report validates the strength, power and reliability of the Callegra.UC architecture. The advantages of an n-tier XML based distributed design allow Callegra.UC to provide excellent scalability and reliability under the most demanding conditions. The extensive feature-sets of both the telephone and computer-based interfaces were specifically designed to facilitate, enhance and streamline communication by embracing the growing number of communication types and devices. Standard email and SMS page compatibility, extensive PBX integration libraries, and native networking capabilities, along with optional features such as voice recognition and text-to-speech all help to provide a complete unified communications and messaging system. Further, the XML web services architecture makes Callegra.UC the ideal platform for incorporating voice and fax functionality into other enterprise applications via the Callegra XML Web Services SDK.

Callegra.UC offers a powerful voice messaging and automated attendant solution that easily expands to include additional unified messaging advantages, such as, integrated speech recognition, fax services, browser based voice and fax messaging and email integration including text-to-speech. Leveraging Microsoft’s .NET, SQL and Windows 2000 technologies, Callegra.UC was designed with an XML based N-tier, object-oriented, distributed architecture allowing it to scale from a full-featured 4 port voice mail system up to a very large network of unified communication installations capable of serving one million users. Client applications are supported on all the current desktop versions of Microsoft Windows with support for Microsoft Outlook 2000, XP, Novell GroupWise, IBM Notes and Internet Explorer browser based access. Intuitive graphical interfaces ensure fast and easy system set-up and administration.

A complimentary copy of the entire CT Labs Testing Report on Callware’s Callegra.UC Unified Communications System is available for download at the Callware website.

System integrators and business application developers interested in enterprise application integration (EAI) incorporating full unified communication and messaging within their own applications or through Callware’s client applications are encouraged to see the Callegra.UC XML Web Services SDK datasheet.

Businesses and other institutions interested in Callegra.UC and Callware’s other business ready communications and messaging products are encouraged to contact an Authorized Callware Dealer. Full product information, product datasheets, and a complete feature catalog are available. For Authorized Dealer locations, initial system design and sizing assistance, and any other information, please contact Callware Sales

Callware Technologies announces release of Callegra.UC 1.0 for Windows 2000

Callware Technologies — Sun, 13 Oct 2002 20:42:26 +0000

Callware Technologies announced a new release of its award-winning product Callegra.UC. Callegra.UC 1.0 for Windows 2000 is available to purchase through both domestic and international resellers.

Callegra.UC 1.0 is awarded the “CT Labs Tested” certification from CTLabs, the leading reliability and performance-testing lab in the communications industry. Additionally, in December of 2002, Callegra.UC received TMC Internet Telephony’s “2002 Product of the Year” for its technological excellence and vision within the communications and messaging industry. The Callegra.UC 1.1 solution release builds on this tremendous scalability and reliability and adds outstanding client and administration features and functionality to provide best in class performance and ease of use.

For the Callegra.UC 1.0 release, the following features are now available, including:

New CallegraINBOX for Microsoft Outlook. The all-new CallegraINBOX for Microsoft Outlook leverages the XML Web Service capabilities of Microsoft Outlook 2000 XP. CallegraINBOX uses Callegra XML Web Services to create a rich client integration with new technology. With full self-administration available; notification routines, mailbox setup, message retention periods and more are easy and intuitive for power users to optimize. Sending voice or fax messages directly as email makes communication inside or outside the voicemail system easy, and employees more responsive.
New CallegraINBOX for Novell GroupWise. CallegraINBOX for Novell GroupWise is simple to install and provides excellent, single inbox unified messaging support for Novell GroupWise.
Internet and Email Ready CallegraFAX Print Driver. Redesigned CallegraFAX Print Drivers allow Callegra Client users to continue to send faxes directly from their computer, bypassing the line at the fax machine. With CallegraFAX the quality and legibility of the transmitted document is greatly improved. Additionally, a digital copy of the transmitted document is retained in the senders log files with the transmission status, time and date, with easy resend capabilities. The Callegra.UC Fax Print Driver uses the Microsoft Outlook Contacts Address Book for easy faxing and can connect to other LDAP enabled Address Books as needed. CallegraFAX Print Drivers also allow the sender to transmit fax documents to email addresses as well as fax numbers. Sending a fax by email creates a document that cannot be modified using a normal text editor, but can be viewed with standard image viewers provided on all Microsoft Windows systems.
Media Controls for Callegra Clients. Internet enabled media controls allow Callegra Client users to continue to select telephone or multimedia for message playback or recording. The media controls allow CallegraWEB and CallegraINBOX users to choose the playback and record method best suited to their current environment and computer capabilities with an improved control interface. Additionally, the controls are designed for easy use over both the LAN and remote network connections.
CallegraWEB. CallegraWEB has been completely redesigned for Callegra.UC. A cleaner and more intuitive interface makes organizing and managing messages even quicker and easier. Access to deleted and saved messages, as well as sent faxes uses familiar folder support. CallegraWEB Preferences now includes the ability to create and manage notification settings, greetings, message retention parameters, distribution lists and much more.
CallegraTTS. CallegraTTS for email by phone has new voices and can now reply to emails with attached voice messages. CallegraTTS enables mailbox users to listen to, save, delete, or reply to email messages for complete out of office control of email over the telephone. The new TTS voices, powered by SpeechWorks and available through Callegra TTS ADVANCED, are even more natural sounding thanks to the next generation of TTS engines.
Fax and Voice Message Broadcasting. Callegra.UC offers a new schedule based broadcasting capability, which allows faxes to be sent to multiple recipients based on time of day and day of week. Additionally, this same broadcasting engine can be leveraged to send voice message to multiple external phone numbers as well.
CallegraADMIN for MMC. Offering remote box administration, CallegraADMIN installs as a snap-in to Microsoft Management Console (MMC). With CallegraADMIN, system administrators can set up and populate initial systems, manage moves, adds, and changes, create system logs, establish mailbox user rights and services for both telephone and client access and much more. Additionally, importing professionally recorded greetings or administering individual mailbox speed dial settings can also be accomplished from CallegraADMIN.
Secure Internet Access. Callegra Client Services now supports secure internet access (HTTPS). System administrators can extend full Callegra Client benefits outside the corporate firewall for remote or mobile employees while maintaining client access security.
Networking Capabilities. Offering the first XML based networking for unified communications and messaging, Callegra.UC supports multiple site network configurations. This allows multi-site businesses to enjoy an enterprise wide communications and messaging system, independent of the PBX or telephone system at each local office. Additionally, for very large installations, multiple high-density servers can be installed locally to provide massive scalability offering hundreds of system ports.
Scalability. Using Microsoft SQL Server, Callegra.UC can support up to 1,000,000 users and efficient voice processing engines can offer up to 144 voice mail ports in a single server. The networking capabilities of Callegra.UC offers the ability to serve very large multiple node installations for hundreds of ports of voice access. At the same time, the voice and fax engines that make up Callegra.UC, continue to offer reliable small system capabilities for small to medium companies looking for voicemail with a future and unified communications and messaging.
Updated System Architecture (XML N-Tier Object Oriented Distributed Architecture). Callegra.UC leverages a new system architecture which improves the efficiency and scalability of Callegra systems. Additionally, the new architecture is more stable and robust than many older designs, and is designed to take advantage of future developments in XML and other new communication technologies.
Database Support (Microsoft SQL Server). System capabilities are offered using Microsoft SQL Server. The runtime (MSDE) version that ships with Callegra.UC can be easily upgraded to a full version for very large systems when necessary. Additionally the system logging capabilities of the database allow for complex and thorough reports to be developed using industry standard reporting tools to optimize Callegra.UC systems.
System Management through Windows 2000. The Windows 2000 Server management tools allow system administrators to monitor system health and storage space. By leveraging the Windows infrastructure, Callegra.UC can offer easy, low-maintenance operation, but also offer forward-looking alerts if disk space gets below set levels, allowing the system to be attended to proactively.
Enhanced Telephony Integration Service. Callegra.UC introduces a new Telephony Integration Service to allow for easy expansion of new communications technology. Voice over IP (VOIP), and data or event-driven telephony protocols (CSTA) hold promise for allowing new levels of communications convergence and availability within the messaging industry.

Callegra.UC is prepared to take full advantage of new technologies as they become accepted in the industry.

More Information…

For more information and further details on Callegra.UC functionality, please see Disk1 > System32 > Help Files (Callegra Overview & Setup > Overview > New Features & Enhancements)

Callware product features that use telephone specific functions, such as external transfers, conversation recording or Caller ID information, are dependent on the capabilities of the associated telephone system. While every effort is used to ensure this document is accurate, Callware products are continuously being updated and modified. This may result in feature descriptions that are incomplete or no longer available. Please speak with a Callware authorized Solution Provider for details on which features and services are available with your telephone system.

Callware Technologies, Inc. provides voice and fax messaging solutions, and unified communication and messaging development platforms for the enterprise. It develops and markets voice and fax message handling software for small to enterprise-sized businesses; and offers Callegra.UC, a unified communication and messaging solution and an enterprise communications integration platform for integrated speech recognition, fax services, and browser-based voice and fax messaging, as well as for email integration, including text-to-speech. The company’s solutions also include unified messaging modules to customize a solution for various businesses; Callegra XML Web Services SDK for unified communication and messaging; and Solo VoiceMail, a small-to-medium size office voice mail solution that enhances internal and external communication. In addition, Callware Technologies, Inc. offers a line of training and professional services. It provides solutions through a network of solution providers and authorized dealers. The company was founded in 1994 and is based in Salt Lake City, Utah.

Release of Callegra.UC Version 1.0

Callware Technologies — Thu, 10 Oct 2002 00:02:22 +0000

New product line leverages Microsoft .NET to offer XML Web Services platform for Unified Communication and Messaging.

Callware Technologies Inc. announced today the initial release of Callegra.UC ver. 1.0, a new product line bringing Unified Communication and Messaging (UCM) functionality to enterprise applications through Microsoft’s .NET and XML Web Services. The new release, developed under the code-name Alaska, features a robust web services development environment leveraging .NET, SOAP, XML, MSMQ, and ASP.NET. Beyond the current feature set of Callware’s award winning Callegra line Callegra.UC also features an enhanced browser based client for message access, a new Web Services based integration for Microsoft Outlook, Web Portal integrations for other groupware packages, a new snap-in to Microsoft’s Management Console (MMC) for remote system administration, a multi-site networking architecture offering scalability to over one million users, and much more.

Callegra.UC is an entirely new architecture, featuring an object-oriented, n-tier distributed design that allows the platform to have incredible modularity and scalability. Single server systems start as small as 4 ports of voicemail and scale upwards to 144 ports per server. Multiple node network installations can support hundreds of ports of full unified communication across multiple servers. Callegra.UC has been designed to fill the needs of converged communication applications of both today and tomorrow.

“Callegra.UC was developed over the past 20 months to be the best way to extend unified communication and messaging functions into any enterprise application,” said Reino Kerttula, Pres. and CEO of Callware Technologies. He added, “Tremendous opportunities exist for our customers by offering an open UCM platform with a web services interface. For example, a call center application may benefit from integrated fax functionality, while outside sales reps need voice and fax access over their PDAs or customer care agents manage their voice and fax messages from inside their CRM application. Callegra.UC revolutionizes the way businesses use UCM by allowing them to create optimal integrations as needed by department, while still enjoying the benefits of a corporate wide UCM system.”

Callware Technologies current award winning Callegra and Solo VoiceMail 5.62 product lines will continue to be offered during the initial release of Callegra.UC. Callware is targeting the initial Callegra.UC launch towards large (multiple node) network installations and towards partners desiring to add UCM value to their applications through the use of the Callegra.UC XML Web Services SDK.

Callware Partners, System Integrators, and other value added Solution Providers, capable of exploiting custom development opportunities, will enjoy not only the freedom to innovate available in Callegra.UC, but will also benefit from Callware’s engineering and documentation support through our new Callware Developer Network, said Steve Giusti, Vice President of Callware Technologies. Mr. Giusti added, Callware now offers a Callegra.UC Developer website specifically tailored to Callware’s development partners interested in adding Callegra.UC functions to new or existing enterprise applications.

For more information on the Callegra.UC product line, and to inquire about membership in the Callegra Developer Network, please contact Callware Technologies at the Callegra Developer Website, or by emailing Devsupport@callware.com. For other information, please email info@callware.com

Callegra.UC is awarded the CT Labs Tested Certification

Callware Technologies — Tue, 01 Oct 2002 13:15:49 +0000

SALT LAKE CITY, UT—October 2002– Callegra.UC is awarded the “CT Labs Tested” certification from CTLabs, the leading reliability and performance-testing lab in the communications industry. Additionally, in December of 2002, Callegra.UC received TMC Internet Telephony’s “2002 Product of the Year” for its technological excellence and vision within the communications and messaging industry. The Callegra.UC 1.1 solution release builds on this tremendous scalability and reliability and adds outstanding client and administration features and functionality to provide best in class performance and ease of use.

The full report is available at: http://www.callware.com/pdfs/CallwareCTLTReport.pdf

New CallegraINBOX for Microsoft Outlook. The all-new CallegraINBOX for Microsoft Outlook leverages the XML Web Service capabilities of Microsoft Outlook 2000 XP. CallegraINBOX uses Callegra XML Web Services to create a rich client integration with new technology. With full self-administration available; notification routines, mailbox setup, message retention periods and more are easy and intuitive for power users to optimize. Sending voice or fax messages directly as email makes communication inside or outside the voicemail system easy, and employees more responsive.
New CallegraINBOX for Novell GroupWise. CallegraINBOX for Novell GroupWise is simple to install and provides excellent, single inbox unified messaging support for Novell GroupWise.
Internet and Email Ready CallegraFAX Print Driver. Redesigned CallegraFAX Print Drivers allow Callegra Client users to continue to send faxes directly from their computer, bypassing the line at the fax machine. With CallegraFAX the quality and legibility of the transmitted document is greatly improved. Additionally, a digital copy of the transmitted document is retained in the senders log files with the transmission status, time and date, with easy resend capabilities. The Callegra.UC Fax Print Driver uses the Microsoft Outlook Contacts Address Book for easy faxing and can connect to other LDAP enabled Address Books as needed. CallegraFAX Print Drivers also allow the sender to transmit fax documents to email addresses as well as fax numbers. Sending a fax by email creates a document that cannot be modified using a normal text editor, but can be viewed with standard image viewers provided on all Microsoft Windows systems.
Media Controls for Callegra Clients. Internet enabled media controls allow Callegra Client users to continue to select telephone or multimedia for message playback or recording. The media controls allow CallegraWEB and CallegraINBOX users to choose the playback and record method best suited to their current environment and computer capabilities with an improved control interface. Additionally, the controls are designed for easy use over both the LAN and remote network connections.
CallegraWEB. CallegraWEB has been completely redesigned for Callegra.UC. A cleaner and more intuitive interface makes organizing and managing messages even quicker and easier. Access to deleted and saved messages, as well as sent faxes uses familiar folder support. CallegraWEB Preferences now includes the ability to create and manage notification settings, greetings, message retention parameters, distribution lists and much more.
CallegraTTS. CallegraTTS for email by phone has new voices and can now reply to emails with attached voice messages. CallegraTTS enables mailbox users to listen to, save, delete, or reply to email messages for complete out of office control of email over the telephone. The new TTS voices, powered by SpeechWorks and available through Callegra TTS ADVANCED, are even more natural sounding thanks to the next generation of TTS engines.
Fax and Voice Message Broadcasting. Callegra.UC offers a new schedule based broadcasting capability, which allows faxes to be sent to multiple recipients based on time of day and day of week. Additionally, this same broadcasting engine can be leveraged to send voice message to multiple external phone numbers as well.
CallegraADMIN for MMC. Offering remote box administration, CallegraADMIN installs as a snap-in to Microsoft Management Console (MMC). With CallegraADMIN, system administrators can set up and populate initial systems, manage moves, adds, and changes, create system logs, establish mailbox user rights and services for both telephone and client access and much more. Additionally, importing professionally recorded greetings or administering individual mailbox speed dial settings can also be accomplished from CallegraADMIN.
Secure Internet Access. Callegra Client Services now supports secure internet access (HTTPS). System administrators can extend full Callegra Client benefits outside the corporate firewall for remote or mobile employees while maintaining client access security.
Callegra XML Web Services SDK. Callware’s flag-ship Callegra Unified Communications & Messaging technology is now available via XML Web Services to the business developer community through the Callegra.UC Web Services SDK. The SDK is available to system integrators and solution providers desiring integrate voice and fax services with web service enabled applications. Access to developer support is available at the Callegra developer website at www.callware.com/develop.html.
Unique to the Callegra.UC SDK, systems can be optimized via XML integrations to each environment within an enterprise. For instance, Callegra Clients can be integrated to one groupware package at the Main Office, and a completely different application in the call center to provide optimum voice and fax messaging convergence for each distinct user group.
Networking Capabilities. Offering the first XML based networking for unified communications and messaging, Callegra.UC supports multiple site network configurations. This allows multi-site businesses to enjoy an enterprise wide communications and messaging system, independent of the PBX or telephone system at each local office. Additionally, for very large installations, multiple high-density servers can be installed locally to provide massive scalability offering hundreds of system ports.
Scalability. Using Microsoft SQL Server, Callegra.UC can support up to 1,000,000 users and efficient voice processing engines can offer up to 144 voice mail ports in a single server. The networking capabilities of Callegra.UC offers the ability to serve very large multiple node installations for hundreds of ports of voice access. At the same time, the voice and fax engines that make up Callegra.UC, continue to offer reliable small system capabilities for small to medium companies looking for voicemail with a future and unified communications and messaging.
Updated System Architecture (XML N-Tier Object Oriented Distributed Architecture). Callegra.UC leverages a new system architecture which improves the efficiency and scalability of Callegra systems. Additionally, the new architecture is more stable and robust than many older designs, and is designed to take advantage of future developments in XML and other new communication technologies.
Database Support (Microsoft SQL Server). System capabilities are offered using Microsoft SQL Server. The runtime (MSDE) version that ships with Callegra.UC can be easily upgraded to a full version for very large systems when necessary. Additionally the system logging capabilities of the database allow for complex and thorough reports to be developed using industry standard reporting tools to optimize Callegra.UC systems.
System Management through Windows 2000 and 2003. The Windows 2000 and 2003 Server management tools allow system administrators to monitor system health and storage space. By leveraging the Windows infrastructure, Callegra.UC can offer easy, low-maintenance operation, but also offer forward looking alerts if disk space gets below set levels, allowing the system to be attended to proactively.
Enhanced Telephony Integration Service. Callegra.UC now supports introduces a new Telephony Integration Service to allow for easy expansion of new communications technology. Voice over IP (VOIP), and data or event driven telephony protocols (CSTA) hold promise for allowing new levels of communications convergence and availability within the messaging industry. Callegra.UC with the Cisco Call Manger via IP TAPI WAVE. This is a board less solutions taking advantage of is the prepared to take full advantage of new technologies as they become accepted in the industry.

Unified Messaging Solution for Novell GroupWise 6

Callware Technologies — Wed, 18 Sep 2002 00:04:39 +0000

Advanced integration engine enables CallegraWEB Portal for Novell GroupWise users.

Callware Technologies Inc. announced today the general availability of CallegraWEB Portal for Novell GroupWise. The portal solution brings unified messaging (UM) to Novell GroupWise 5.5ep & 6.x users. Leveraging the power of Callegra 5.62 for Microsoft Windows 2000, the portal solution appears as a folder in the GroupWise 6 client, which when selected, displays the CallegraWEB interface with full voicemail and fax functionality inside the GroupWise client.

Our new unified messaging integration for GroupWise uses standard Internet protocols which not only makes connectivity easy, it also protects users investments as they move to future GroupWise product releases, said Adam Lowry, Product Manager for Callegra. Steve Giusti, Callware’s Vice President of Sales added, Callware’s proven Callegra 5.62 unified messaging solution brings many new functions to GroupWise users, including voice enabled auto-attendant capabilities, fully integrated inbound and outbound desktop faxing, and advanced text-to-speech email reader technology. Callware’s GroupWise customers are now able to implement CallegraVOICE (voice enabled auto-attendant), CallegraFAX (inbound and outbound desktop faxing), and CallegraTTS (text-to-speech email reader for phone based email management), as optional modules for Callegra 5.62 systems running the CallegraWEB Portal for Novell GroupWise.

The CallegraWEB GroupWise Portal uses an advanced integration engine carrying on the tradition established by the earlier CallegraDESK integrations. With a customer base of over 48,000 installed GroupWise unified messaging users, the need for an advanced unified messaging solution leveraging current technology has been of significant importance to both Callware and their customers. With the release of the CallegraWEB Portal for Novell GroupWise, Callware’s commitment to providing advanced unified messaging solutions continues while preserving customers GroupWise and Callegra investments.

Callegra.UC Unveiled at PC Expo in New York City

Callware Technologies — Mon, 24 Jun 2002 00:07:32 +0000

The first Unified Messaging Integration Platform built around XML Web Services.

Callware Technologies will be debuting the latest version of Callegra at the New York PC Expo from June 25-27 at the Javits Center. Callegra.UC, which was developed under the code-name Alaska, offers new XML based client applications, a new remote administrator, and a new development platform for system integrators and OEMs.

Hosted within the Microsoft Partner Pavilion (Booth 3604), Callware will have a complete system available for attendees. CallegraWEB (ver. 2) not only has a new look and feel, it also brings advanced self-administration to Callegra users. Ultimately, the system administrator controls the level of access, but users are now able to modify their own notification parameters, greeting schedules, and many other system functions that bring new levels of personalization to unified messaging systems via a browser based client, said Reino Kerttula, CEO of Callware Technologies.

Callegra’s integration with Microsoft Outlook has also been redesigned to leverage the new capabilities of Outlook XP. The new integration has a smaller footprint at the desktop. The CallegraINBOX for Microsoft Outlook XP also takes advantage of the personalization and self-administration capabilities developed in CallegraWEB.

Callegra System Administrators are anxious to see the introduction of a Microsoft Management Console (MMC) snap-in for Callegra Box Administration. CallegraADMIN for MMC brings faster performance, scalability to over 100,000 users, and voice and fax mailbox remote management capability without requiring additional 3rd party software. Additionally, the new interface has also been redesigned to make less frequent administration tasks more intuitive.

Businesses and developers looking to add call voice mail, call control and/or faxing functionality to additional applications will be able to consume system functions using XML Web Services through the integration tools available with Callegra.UC. Callegra.UC Web Services SDK allows developers to harness the power of Callegra’s telephony and messaging strengths within their own applications, bringing new possibilities to converged communication.

Callware will have both business and technical representatives at the PC Expo show to discuss all facets of the new Callegra.UC release. Please stop by the Microsoft Partner Pavilion (booth 3604) to see Callegra.UC.

Callware Selects SpeechWorks to Power Its Unified Messaging Platform

Callware Technologies — Wed, 22 May 2002 00:11:03 +0000

Callegra.UM unified messaging solution to offer small to large enterprise businesses enhanced Windows 2000 architecture leveraging the power of web services and Microsoft .NET

Callware Technologies, Inc., today announced an exclusive agreement with SpeechWorks International, Inc. (Nasdaq: SPWX), the global leader in speech recognition and text-to-speech (TTS) technologies and services, to integrate Speechify 2.1 text-to-speech software into Callegra.UC, Callware’s next-generation unified messaging solution.

SpeechWorks has made tremendous advances in TTS technology with their Speechify 2.1 product. We evaluated several competing TTS products and found that Speechify offered the best voice quality while remaining very efficient, making it an ideal fit for Callware’s Callegra.UC architecture which includes both a customer-ready solution, and a worldwide development platform, said Steve Giusti, Vice President of Sales for Callware Technologies. The release of Callegra.UC will dramatically extend the scalability of Callware’s current Callegra line for our customer base and create additional opportunities with developers seeking to enhance their own offerings with the power of Callegra.UM functionality.

Callegra.UC is Callware Technologies next generation Microsoft Windows 2000 platform for unified messaging and unified communications that offers new scalability and networking capabilities that extends its profile into large and multi-site enterprises. Callegra.UC leverages Web Services, XML, Microsoft .NET, SOAP, CSTA, SQL, SAPI 5, IMAP and SIP with the latest software development tools to enable unified messaging and speech services for voice and fax to exist in Microsoft Outlook/Exchange, Lotus Domino, GroupWise, POP3 email inboxes or in Callegra.UCs universal browser based web client.

Each Callegra.UC server will support well over 144 ports and multi-site or multi server environments can communicate with a single SQL data store via the Microsoft Management Console for ease of administration. Current scalability benchmark testing has validated the ability for Callegra.UC to support several hundred thousand simultaneous users per server. Additionally, the Callegra.UC Development Platform offers complete unified messaging functionality to developers or integrators seeking to add voice and fax services to their own server or client-based applications. Through the use of XML Web Services, Callegra.UC brings the idea of communications convergence to a whole new level by providing real opportunities for all types of communication to co-exist.

SpeechWorks is excited to deliver its Speechify software to the Callegra.UC platform, said Steve Chambers, chief marketing officer at SpeechWorks. Callware offers a powerful solution for small to large enterprise companies that are looking to increase communications efficiencies and productivity with unified messaging. Callegra.UC also provides an ideal environment for developers to deploy sophisticated unified messaging applications via XML Web Services.

Speechify 2.1 software delivers extraordinarily natural synthesized speech, a new, custom voice and a formal program for producing new custom voices, and provides new tools that allow service providers to mix TTS and recorded prompts naturally. With new rate and volume controls, Speechify 2.1 TTS software offers increased flexibility in application development, resulting in more accurate and natural-sounding TTS. With Speechify 2.1, companies can cost-effectively deliver information over any phone or device through TTS so natural it approaches real speech.

Speechify 2.1 will be available on the Callegra.UC platform which will be generally available in July 2002

Callware Technologies Uncovers Next-Gen Callegra Unified Messaging Architecture

Callware Technologies — Wed, 20 Mar 2002 00:14:07 +0000

Code-named Alaska, the technical preview now offers a platform for Unified Messaging over XML Web Services.

Callware announced today the availability of the Alaska Technical Preview (ATP) for release to Callware partners and developers. The ATP is an early release of Callware’s next generation unified messaging architecture, Callegra .UM. Callware also announced the formation of the Callegra Developer Forum.

The ATP is an important precursor to the actual release of the Callegra .UM products so that our developer partners have time to begin evaluating and building on the feature sets and functions available within Callegra XML Web Services, said Rafael Ben-Ami, Director of Software Development at Callware Technologies. The opportunity to add voice and fax messaging, and soon phone control and other advanced functions such as voice recognition and text-to-speech to other applications simply by consuming a web service gives our partners something totally new to look forward to. Voice and fax services will start adding value to applications we haven’t even imagined yet.

Partners developing with the ATP will find two interfaces available, depending on the desired development environment. Callegra XML Web Services was developed under Microsoft .NET, and can be consumed by any XML Web Service capable environment. An associated library for use with traditional Microsoft Visual Environments, CWObject.dll, is also available with the ATP release. A complete Developer Guide is also available which includes installation, developer assistance, and explanations and examples of the ATP interfaces and functions.

Callegra XML Web Services contains functions ranging from administration services to user distribution list management. Methods allowing complete mailbox control, including login and authentication, message management, box configuration, greetings and schedules, and notification settings are all included in the ATP release. The CWObject library contains the same functions, but assists with the creation of XML statements allowing developers who are not as familiar with XML Web Services to use the powerful Callegra.UM voice and fax services in their own applications.

The Callegra Developer Forum will be developed allowing developers to make suggestions and find developer support. This private web site will encourage the Callegra Developer community to share ideas, and bring co-marketing opportunities for successful implementations.

The ATP release will have a limited database size and is not intended for production environments, however the Callegra.UM platform release will offer scalability from 4 to 144 ports of voicemail and subscriber size from 10 to over 100,000 users. The Callegra.UM platform release is targeted for July 2002. Interested partners and developers can contact sales@callware.com or 1-801-988-6800.

Callware Certifies 4 Port Voice Recognition Enabled Voice Board

Callware Technologies — Wed, 20 Mar 2002 00:13:19 +0000

Intel D/41JCT-LS approved for voice recognition in smaller enterprise installations.

Callware Technologies announced today the certification of the Intel (Dialogic) D/41JCT-LS voice board with the CallegraVOICE recognition module.

CallegraVOICE adds voice recognition to the Callegra Unified Messaging product family. Powered by Nuance, the CallegraVOICE module requires no training of the recognition engine. The product is able to offer compelling recognition performance straight out of the box based only on the spelling of a name. While many companies use the capabilities to make their auto-attendants more caller friendly, many employees are finding the recognition system easier to use than an employee directory when calling other employees.

The release of CallegraVOICE in 2001 was adopted primarily by larger companies who could justify the more expensive 12 or 24 port voice recognition capable boards. The release of the D/41JCT-LS, a four port analog voice board, and the associated driver support for Continuous Speech Processing (CSP) brings the capabilities of voice recognition enabled auto-attendants and company directories within reach of the small enterprise.

Being able to offer a fully capable 4 port solution for the small enterprise is a big deal for us, said Scott Alden, Branch Manager of Best Tel, LLC. The ability to offer a complete unified messaging to all my customers, not just those of 50 employees or larger, is important as some of our clients are smaller companies. At these sizes, value is very important, and simply adding in the costs associated with the larger hardware is frequently price prohibitive.

Complete CallegraVOICE enabled systems are available from NETXUSA, a Callware Master Distributor. For more information or to order systems, please contact NETXUSA by calling 800-292-0728 and asking for Sales.