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U.S. Air Force grants ATO/ATC to Callegra.UC 6.14 SP1RU3 JITC

The United States Air Force grants Callware Technologies an Authorization to Operate (ATO) for Callegra.UC 6.14 JITC SP1RU3, allowing the ability to operate on the USAF’s network. Callware Technologies is also granted the Authorization to Connect (ATC), which provides the authority to connect to the Air Force Global Information Grid (AF-GIG).

This certification is valid from January 13, 2012 until November 27, 2014

ATO & ATC allow the Callware Callegra.UC JITC system the authority to connect to the US Department of Defense (DoD) network and provide access to all of Callegra.UC JITC certified features, such as CallegraWEB and Unified Messaging.

The Callegra.UC JITC product is specifically designed for use by the DoD. The Callegra.UC 6.14 SP1RU3 product includes military specific features and high level security required for deployment and use throughout the DoD.

Callegra.UC is JITC-certified, IA Accredited, and is on the US DoD Approved Products List (APL).

For more information on our US Department of Defense products, please visit: http://www.callware.com/category/government/department-of-defense-dod/

For more information on our commercial products, please visit: http://www.callware.com/category/products/enterprise-business/

To download the ATO documentation, please visit: Callegra.UC ATO

Since 1988, Callware Technologies, Inc. has been providing voice and telephony enabled solutions. Callware’s flagship products, Callegra.UC and Callegra.UC JITC have been installed at over 8500 sites for customers such as government bureaus, educational institutions, international banks, and Fortune 500 corporations, including more than 100 Department of Defense (DoD) sites and military bases worldwide. The Callegra.UC and Callegra.UC JITC applications include voicemail, unified messaging, unified communication, auto attendant, fax, text to speech, voice recognition, emergency notification, email integration, disaster recovery, and a software development kit, along with VoIP SIP and other PBX integrations. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.

For more information about Callware Technologies visit http://www.callware.com

Dell Awards Callware Technologies Certified Partner Status

Dell PartnerDirect Certified Callware Technologies has joined Dell’s PartnerDirect program as a Certified Dell Partner. Dell Certified Partnerships are granted only to select vendors who have met specific sales, customer service, and training requirements.

Callware Technologies has been awarded Certified Partner status by Greg Davis, CP & General Manager of Dell Global Commercial Channels. In the accompanying letter, Greg Davis stated this certification is to “recognize your exceptional technical expertise and knowledge.”

Enterprise Business

Enterprise Business

Medium Sized Business

Small Business

Callware Technologies provides Callegra.UC, which is a complete unified communication and messaging (UCM) solution, offering a powerful voicemail and auto attendant solution that easily expands to include other unified messaging advantages, such as integrated speech recognition, fax services, browser-based voice and fax messaging, and email integration including text to speech.

Callware Technologies provides a number of product innovations specifically for large and very large-scale deployments:

Products:
Callegra.UC our premier voicemail, auto attendant, and unified communication solution: Offers a legacy replacement solution that can take the place of existing voicemail/auto attendants, such as Octel, Nortel Meridian Mail, Nortel CallPilot, Intuity Audix, and Centigram, bringing your system up-to-date while leveraging investment in existing switches and handsets. Unifies your organization, bringing together multiple physical locations and diverse telephone equipment, transparently acting as one voicemail and unified messaging system – helping diverse systems, such as Avaya, Cisco, Lucent, Nortel, Siemens, and many more, work in unison. Provides a cost-effective transition path from legacy PBX systems to VoIP/SIP-enabled systems without requiring phone switches and equipment hardware upgrades. Offers extra security features for implementations where confidentiality and high security is a requirement, such as those needed for banking, healthcare, and government. Permits user friendly administration through CallegraADMIN for the visual management, maintenance, and updating of the Callegra.UC system.
Callegra.UC Add-ons:
CallegraINBOX for Microsoft Outlook to unify your email, voicemail, and fax.	CallegraWEB providing access to your voicemail anywhere in the world.
CallegraFAX bringing the receiving and sending of faxes to your unified inbox.	CallegraTTS (Text to Speech) Text to Speech capabilities for your unified inbox.
CallegraVOICE adding voice recognition capabilities to your auto attendant.	CallegraINBOX for Novell GroupWise to unify your email, voicemail, and fax.
CallegraCOMMUNITY for very large scale implementations.	Callegra.UC Web Services SDK for development of custom implementations and solutions.
CallegraRECOVERY enabling disaster recovery and fault tolerance through replication on or offsite.	CallegraPORTAL for lightweight access to your voicemail and faxes through Microsoft Outlook.

Centigram Voicemail Replacement

Legacy Voicemail Systems Centigram was a widely used central office and large organization voicemail system. Centigram Communications created the VoiceMemo voice mail system during the early 90s. Soon after the purchase by Mitel in 1998, these legacy Centigram systems were no longer available for purchase or continued support. As a result, organizations and government entities using this legacy voicemail system need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace this legacy Centigram system, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing Centigram system, from 500 to 500,000 Users and beyond.
Offers identical Centigram telephone user interface (TUI) prompts.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Centigram feature-sets, while providing you access to upgraded features and newer technologies.

Callegra.UC will mimic your existing Centigram menu system out of the box because it uses identical prompts. This will save your company time in learning a new telephone menu system.

Callegra.UC is a leader in helping organizations transition to VoIP / SIP-enabled systems by moving legacy (TDM) systems to VoIP / SIP through the use of a VoIP gateway. Additionally, Callegra.UC can integrate with both legacy PBX’s and VoIP systems simultaneously so that all Users, across multiple platforms, can use a single Callegra.UC system.

Supporting a legacy Centigram system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

Legacy Voicemail Systems An investment in Callegra.UC is an investment in future technology. Unlike voicemail and unified messaging systems sold by switch manufacturers, Callegra.UC is specifically designed to integrate with every major make and model of telephone system currently on the market. Because Callegra.UC uses industry standard protocols, it can interoperate with your existing telephone system and almost any new telephone system that you decide to invest in.

Through the use of Callegra.UC Multiple Site and Multi-PBX Integration you can transparently bridge multiple brands of switches and/or multiple locations, transforming your heterogeneous telephony environment into a single unified communications infrastructure. This enables you to add new telephone switches as needed, and update older switches without costly upgrades of your entire system. This type of functionality will enable you to grow your environment in new and different ways than were available to you through your legacy Centigram system.

In addition, Callegra.UC provides an easy-to-use administration tool, available across a LAN and WAN environment. CallegraADMIN provides visual management, maintenance, and updating of the Callegra.UC system that is easy and intuitive to use.

The product’s high security edition provides extra security features, for implementations where confidentiality and high security is a requirement, such as those needed for banking, healthcare, and government.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief history of Centigram:

Centigram Communications was incorporated in 1991 and created the VoiceMemo voicemail system. Centigram voicemail was a competitor in the medium to large enterprise space, and was able to service up to 240 ports of voicemail. In 1998, Mitel purchased the customer premises portions of Centigram Communications, and in 2000 ADC Telecommunications purchased the remainder of Centigram. In 2001, ADC sold portions of Centigram to SS8.

Intuity Audix Voicemail Replacement

Legacy Voicemail Systems Audix was a voicemail system originally created by Bell Labs and AT&T in the early 1980s. Audix has transferred ownership many times and is currently owned by Avaya. Avaya recently announced end-of-sale for the Definity Audix and Intuity Audix system, and as a result, organizations and government entities using this voicemail system need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace these legacy Audix systems, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing Audix system, from 500 to 500,000 Users and beyond.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Audix feature-sets, while providing you access to upgraded features and newer technologies such as Unified Communication.

Supporting a legacy Audix system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief history of Audix:

Audix (Audio Information Exchange) was created by Bell Labs in the early 80s, and spun off into a product line within AT&T. In the late 80s, Audix was spun off within Lucent Technology ies as Definity Audix. Audix was later merged into Octel Messaging Division which became part of the new entity, spun off from Lucent, called Avaya. Avaya announced the end-of-sale and support for Definity Audix and Intuity Audix with final sunset dates ranging from 2007 to 2009.

Nortel CallPilot Voicemail Replacement

Legacy Voicemail Systems Due to Nortel’s recently announced bankruptcy and subsequent acquisition by Avaya, organizations and government entities using the CallPilot voicemail system are looking for a viable replacement.

In 2009 CallPilot was removed from the Department of Defense (DoD) Approved Products List and is no longer available for purchase within the DoD.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace this legacy Nortel CallPilot system, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing CallPilot system, from 500 to 500,000 Users and beyond.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing CallPilot feature-set, while providing you access to upgraded features and newer technologies such as Unified Messaging.

Supporting a legacy CallPilot system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief History of Nortel CallPilot Voicemail systems:

Nortel was founded in 1895 as Northern Electric and Manufacturing. In the mid 80s, Nortel introduced the Meridian Mail voicemail system. In 2001, Nortel introduced CallPilot, an additional voicemail and unified messaging platform. In 2006, Nortel announced the retirement of Meridian Mail and suggested customers migrate to CallPilot. In 2009, during Nortel’s bankruptcy, Nortel’s enterprise solutions business was sold to Avaya. During the same year, CallPilot was removed from the Department of Defense Approved Products List.

Nortel Meridian Mail Voicemail Replacement

Legacy Voicemail Systems Nortel Meridian Mail, launched in the late 1980s, was one of the first digital voicemail systems. Meridian mail was targeted to medium to large sized business, and was popular both in the Americas and abroad. In 2006 Nortel announced the end-of life for Meridian Mail, with final sunset dates through 2009, which drove organizations and government entities using this voicemail system need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace this legacy Nortel Meridian Mail system, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing Meridian Mail system, from 500 to 500,000 Users and beyond.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Meridian Mail feature-set, while providing you access to upgraded features and newer technologies such as Unified Messaging.

Supporting a legacy Meridian Mail system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief History of Nortel Meridian Mail Voicemail systems:

Nortel was founded in 1895 as Northern Electric and Manufacturing. In the mid 80s, Nortel introduced the Meridian Mail voicemail system. This voicemail system was designed to compete in the small-to-mid scale markets and was paired with Meridian switches. In 2006, Nortel announced the retirement of Meridian Mail. In 2009, during Nortel’s bankruptcy, Nortel’s enterprise solutions business was sold to Avaya.

Octel Voicemail Replacement

Legacy Voicemail Systems Octel Aria and Octel Serenade were popular voicemail systems in the 1980s and 90s. Through the late 90s, the Octel business traded hands several times, eventually being purchased by Avaya who announced the end of life and transition plans for Aria and Serenade. As a result, organizations and government entities using these voicemail systems need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace these legacy Octel systems, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing Octel system, from 500 to 500,000 Users and beyond.
Provides an optional Octel Aria and Octel Serenade/VMX telephone user interface (TUI), allowing Users to continue to use familiar menu options.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Octel Aria and Serenade feature-sets, while providing you access to upgraded features and newer technologies.

Through the use of optional menu prompts, Callegra.UC can be configured to mimic your existing Octel system. This can save your company time in learning a new telephone menu system.

Supporting a legacy Octel Aria or Serenade system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief History of Octel:

Octel Communications Corporation was founded in 1982, and produced some of the earliest large scale voicemail systems. Octel quickly grew in the enterprise voicemail market becoming the dominant force in that market in the late 80s to mid 90s, by the mid-1990’s Octel had become the number one supplier of voicemail both to corporations and to carriers. It had about a 60% market share in U.S., Canada, Europe and Japan (for large corporations) and between a 30% and 100% of the carrier market, depending on the country. Octel made purchases and merged with several companies through the mid 90s such as Tigon, VMX. During the late 90s Octel was purchased by Lucent Technology. Lucent’s AUDIX division was merged into Octel to form the Octel Messaging Division. In 2000, Lucent spun off its corporate business, including the Octel Messaging Division, into a company known as Avaya. The Octel Aria and Octel Serenade systems have been announced for end-of-life by Avaya.

Software Tester / Quality Assurance Engineer

This position has been filled. Thank you for your interest.

To see all our career information and postings, please visit our Careers page.

Position:

Software Tester / Quality Assurance Engineer

QA Engineer Purpose:

The purpose of this software testing position is to assess or evaluate the capabilities of a software program’s ability to adequately meet the applicable requirements and customer needs.

Qualifications:

Experience with quality assurance/software testing.
Associate’s Degree in Computer related field or equivalent experience preferred.
Strong proficiency in Windows Server 2003 and Windows 2008, including add/remove features, Security of registry and file ACL’s, and ability to troubleshoot.
Familiar with hardware and software installation and configuration.
Basic understanding of the following: .NET, Web Services, IIS, HTTP, HTTPS, SSL, MSMQ, XML, TCP/IP, DCOM, HTML, JavaScript and FTP.
Knowledge of SQL (DML) and Microsoft SQL Server.
Understanding of one or more of the following programming languages is a plus but not required: C#, C, C++, VB
Telephone integration, PSTN and VoIP, Voicemail, ACD and IVR knowledge is a plus.
Knowledge of QA process and testing methodology.
Ability to contribute to QA process and testing methodologies.
Experience with Bug Tracking software database.
Working knowledge of Software Development Lifecycle.
Proven ability to effectively interact and communicate with developers, support technicians, sales engineers and other testers.
Ability to identify problems and trace them back to the source.
Understanding and experience with software testing automation and ability to quickly learn new tools.
PC/Windows literate with working knowledge of Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008.
Familiarity with Microsoft Outlook, Novell GroupWise, Internet Explorer, Safari, and Firefox.

Description:

Develop test cases by working with Development team, Product Management and business owners/users as new features are requested, designed, implemented, tested and released.
Install and test server and client side software for new builds and patches
Assist in Product information gathering
Perform all aspects of verification as appropriate, including functional, structural, regression, load, integration and system testing. Document, troubleshoot and isolate problems encountered during testing.
Support Development team in generating unit tests to identify and fix defects earlier in the development cycle and thus minimize defects during routine test cycles.
Manage defect tracking for assigned products and projects in the bug tracking system.
Provide timely, accurate status updates for assigned products and projects.
Develop quality assurance knowledge to continually improve necessary skills.

Skills and Abilities:

Willingness and ability to perform all functions hands-on while building program and team.
Self-starter and self-motivator a plus.
Proven ability to proactively identify issues.
Excellent written and verbal communication skills
Strong analytical, organizational and time management skills.
Ability to learn quickly and work in a fast paced team environment.
Excellent organizational skills, ability to set priorities, work under pressure and meet deadlines.

To see all our career information and postings, please visit our Careers page.

FEMA Region 7 is using flagship product Callegra.UC for Mobile Headquarters

Callware Technologies is pleased to provide Callegra.UC as FEMA’s auto attendant, emergency notification, and voicemail system in its mobile headquarters to facilitate these needs.

To keep these agencies in touch and to coordinate their efforts is critical. Through the use of this mobile HQ, FEMA can quickly deploy and reliably stay connected by leveraging Callegra.UC. Callegra.UC can route calls to agents in the field, or take messages when those agents are not available and notify them through email and mobile messages. Additionally, Callegra.UC can be used to broadcast emergency notifications to all of their agents in the field.

Callegra.UC is helping FEMA agents stay in touch with:

Affected disaster population
Each-other
Additional relief efforts occurring within the same area
The FEMA central office
Other state, federal, and government agencies

This type of deployment shows how you can use Callegra.UC to fill unified communication needs in unique situations where the number of end users may be relatively small, but there is still a critical need for high availability, secure communications, complex call routing, emergency notification, and easily accessible voicemail.

Callware Technologies Capabilities Statement

Callware Technologies, Inc (CTI) is an original equipment manufacturer that manufactures Callegra.UC, which is a voice mail and auto attendant system based on industry standard computer server hardware that has multiple Joint Interoperability Test Command (JITC) certifications and is posted on the DoD’s Approved Products List (APL) – http://jitc.fhu.disa.mil/apl/dsn/apl_callware.html. Corporately, CTI is classified within the “small business” designation. CTI currently works with both large and small business DoD resellers such as General Dynamics Information Technology, Northrop Grumman, Lockheed Martin, Harris/Multimax, Booz Allen Hamilton, Telos, Wyle, Verizon, Mutual Telecom Services, Black Box/NextiraOne Federal, AT&T and Alcatel/Lucent. CTI has in the past and will continue to work with other small “disadvantaged” businesses.

Callegra.UC is extensively deployed at over 100 DoD sites and military bases around the world in footprints that accommodate individual bases and also as an enterprise system serving an entire MAJCOM with unified communications and centralized administration across the LAN. Callegra.UC has tremendous scalability from dozens of Users up to one million Users within a single User database. Within its current JITC Certification, Callegra.UC is certified for LAN connectivity and can network multiple Callegra.UC User databases (sites) together with a global User address book across an entire enterprise. Callegra.UC is JITC Certified to simultaneously interoperate with multiple TDM and VoIP PBXs’ across different manufacturers product lines thereby preserving existing PBX investments and eliminating the need and added cost to have multiple manufacturers voice mail systems maintained and supported due to the diversity of existing PBX’s deployed. Callegra.UC’s wide range of PBX integration types under its current JITC Certifications enable Callegra.UC to integrate and interoperate with any PBX in the DoD’s inventory. Callegra.UC is a state of the art system utilizing a highly distributed web services, XML, distributed architecture based on the Windows operating system and heavily leveraging Microsoft’s .NET enabling a very minimal training tail.

Beyond its voice mail and auto attendant capabilities and within its current JITC Certification, Callegra.UC brings advanced unified messaging with both inbound and outbound fax server functionality to a single site or an entire enterprise. With Callegra.UC’s unified messaging capabilities, voice mail is no longer confined to access via just a telephone. Callegra.UC’s advanced unified messaging functionality brings voice mail and fax traffic into either the Microsoft Outlook or the Windows Internet Explorer graphical User interfaces. Message creation, retrieval, saving, archiving, managing distribution lists, notification plans, prioritizing messages, retrieving deleted messages via a visual interface brings tremendous productivity and improved communications to the work place. Callegra.UC’s fax server can dramatically consolidate and reduce the number of existing fax lines and bring fax traffic more in-line with initiatives designed to reduce the amount of paper movement throughout the work place.

Also, within its current JITC Certification, Callegra.UC has advanced speech enabled auto attendant capabilities allowing callers to navigate within the system via the spoken word. For Users that travel, Callegra.UC can provide a text-to-speech email reader that allows a Users email to be read back to them over the telephone with the ability for the email recipient to reply to the email sender over the telephone and then delete or save the email using their telephone. Callegra.UC provides extensive emergency notification capabilities to deliver mass notification messages to any number of telephone numbers or email addresses or SMS destinations. In addition, Callegra.UC possesses outstanding warm-site disaster recovery capabilities enabling real-time Microsoft SQL database replication, which can be implemented in a variety of Continuity of Operations (COOP) configurations. Callegra.UC leverages state of the art industry standard, industrial grade, brand name, server hardware that typically carries three-year manufacturers’ warranties. These servers are rack mountable, extremely redundant across their components and provide vast amounts of RAID 5 hard disk drive array storage without proprietary licensing fees.

For more information, contact:
Callware Technologies Government Sales Department
Telephone: 1-801-988-6800
Fax: 1-801-988-6820
Email: govsales@callware.com
Web: www.callware.com

Download Printable Version

CallegraPORTAL

The CallegraPORTAL™ Solution brings the advantage of the rich unified messaging features found in CallegraWEB into Microsoft Outlook. The CallegraPORTAL solution interfaces CallegraWEB’s Internet Explorer browser within the Microsoft outlook email message frame window without installing additional software. The CallegraPORTAL solution provides the best of both the Microsoft Outlook and Internet Explorer environments all within Outlook.

CallegraPORTAL running inside Microsoft Outlook

Key Benefits

Utilizes Zero installation footprint of CallegraWEB
Advanced visual voice mail with CallegraFAX capabilities
Multi-level Callegra mailbox management for Users

CallegraPORTAL displays voice and fax messages for easy prioritization and management within the Microsoft Outlook window frame. CallegraFAX expands the functionality of Microsoft Outlook with the CallegraPORTAL solution by providing Users with a flexible inbound / outbound fax capability. The CallegraPORTAL solution allows Unified Messaging Users that prefer Microsoft Outlook, to customize their outlook email experience to include Unified Messaging without installing software on their PC.

When installing software on a user’s PC is not the preferred method of enabling Unified Messaging, Callegra.UC can provide the means to interface Microsoft Outlook and the CallegraWEB Internet Explorer environments. The CallegraPORTAL solution combines the benefits of both the Microsoft Outlook interface with the zero footprint benefits of CallegraWEB. The CallegraPORTAL solution allows Unified Messaging Users to continue using their Outlook interface yet also embeds Callegra.UC’s CallegraWEB interface within the Outlook email message window frame. For Unified Messaging Users that prefer Microsoft Outlook as their GUI and do not wish to install software on their PC, CTI recommends the CallegraPORTAL solution to minimize the number of PCs that would require a software installation for unified messaging. CallegraPORTAL is designed to leverage the strengths of both Microsoft Outlook and CallegraWEB.

Consolidated Global Unified Communications

How can you reduce cost and improve productivity when your organization spans the globe, has an assortment of manufacturers telephone switches, has need for a federation of multiple distributed and redundant unified messaging systems, which need to operate independent of each-other yet also must act in concert with each-other, such that a User can send a voice or fax message to anyone anywhere within the organization as if they were all on the same local system?

In this example, we’ll show how a combination of Callegra.UC technologies can be used to answer this broad question.

The above graphic depicts an example of how to implement CallegraCOMMUNITY on a global basis, spanning multiple Department of Defense (DoD) bases, with redundant support through the implementation of CallegraRECOVERY.

In the graphic above, direct your attention to Callegra.UC DataCenter Node 1 in the top left. In this example, there are two locations connected to a single Callegra.UC DataCenter database through the use of Callegra.UC Multiple Site and Multi-PBX Integration with two Callegra.UC Telephony Services servers. These two Base PBX systems could be located in the same building, separate buildings, or even separate locations. They may have the same or different telephone switches and different telephone handsets as well.

Direct your attention to Callegra.UC DataCenter Node 2 in the bottom left.

This site is similar in needs to Node 1, except that at the first location, they have more simultaneous Users than can be facilitated through a single Callegra.UC Telephony Services server. To provide scale at this location, Callegra.UC’s distributed architecture is utilized to facilitate the larger User population by adding another Callegra.UC Telephony Services server into the configuration with all integrated to the same PBX. This example demonstrates how Callegra.UC Multiple Site and Multi-PBX Integration can serve multiple locations at the same site and also spread across a combination of sites.

Direct your attention to Callegra.UC DataCenter Node 5 in the bottom right.

At this location, real-time redundancy of information is mission critical. To facilitate this, we add in CallegraRECOVERY to synchronize data to a standby DataCenter server in the case that a hardware failure or other disaster strikes the primary DataCenter node. This warm site CallegraRECOVERY server could be at the same location, or located on a different continent.

Direct your attention to Callegra.UC DataCenter Nodes 3 & 4 in the top right.

This location expands the capabilities shown in node 5 by having each Callegra.UC DataCenter node replicate data in real time through CallegraRECOVERY to the other CallegraRECOVERY DataCenter server that is also supporting its own Callegra.UC Telephony Services servers. In this example, if disaster strikes at Node 3, Node 4 can assume all of the functions assigned to the primary Callegra.UC system at Node 3. This example improves scale while also leveraging the fullest potential of each Callegra.UC DataCenter server.

In the center of the graphic above, notice the Global Messaging Network, which facilitates the information transport associated with the CallegraCOMMUNITY Global Address Book.

The above configurations represent key capabilities of CallegraCOMMUNITY that enables these 4 distinct Callegra.UC DataCenter databases to be unified into one global messaging network. The CallegraCOMMUNITY Global Address Book receives information from each of the distinct Callegra.UC DataCenter databases and informs each Callegra.UC system at each site how it can connect to its peers in the federated network. These sites may be located in different physical locations or even located in large scale mobile facilities.

The above example reflects the extreme scalability, flexibility, and redundancy of Callegra.UC’s distributed architecture. It demonstrates how a combination of offerings from Callware can be deployed to overcome, leverage, and unify a wide assortment of existing technology across an organizational footprint that may span the globe.

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