Exchange

Intuity Audix Voicemail Replacement

Legacy Voicemail Systems Audix was a voicemail system originally created by Bell Labs and AT&T in the early 1980s. Audix has transferred ownership many times and is currently owned by Avaya. Avaya recently announced end-of-sale for the Definity Audix and Intuity Audix system, and as a result, organizations and government entities using this voicemail system need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace these legacy Audix systems, because Callegra.UC:

Uses your existing telephone PBX switches.
Does not require upgrades to your existing handsets.
Enables transition to VoIP / SIP-enabled systems.
Easily scales to the size of your existing Audix system, from 500 to 500,000 Users and beyond.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Audix feature-sets, while providing you access to upgraded features and newer technologies such as Unified Communication.

Callegra.UC is a leader in helping organizations transition to VoIP / SIP-enabled systems by moving legacy (TDM) systems to VoIP / SIP through the use of a VoIP gateway. Additionally, Callegra.UC can integrate with both legacy PBX’s and VoIP systems simultaneously so that all Users, across multiple platforms, can use a single Callegra.UC system.

Supporting a legacy Audix system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has been providing voicemail systems since 1988.

Legacy Voicemail Systems An investment in Callegra.UC is an investment in future technology. Unlike voicemail and unified messaging systems sold by switch manufacturers, Callegra.UC is specifically designed to integrate with every major make and model of telephone system currently on the market. Because Callegra.UC uses industry standard protocols, it can interoperate with your existing telephone system and almost any new telephone system that you decide to invest in.

Through the use of Callegra.UC Multiple Site and Multi-PBX Integration you can transparently bridge multiple brands of switches and/or multiple locations, transforming your heterogeneous telephony environment into a single unified communications infrastructure. This enables you to add new telephone switches as needed, and update older switches without costly upgrades of your entire system. This type of functionality will enable you to grow your environment in new and different ways than were available to you through your legacy Audix system.

In addition, Callegra.UC provides an easy-to-use administration tool, available across a LAN and WAN environment. CallegraADMIN provides visual management, maintenance, and updating of the Callegra.UC system that is easy and intuitive to use.

The product’s high security edition provides extra security features, for implementations where confidentiality and high security is a requirement, such as those needed for banking, healthcare, and government.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief history of Audix:

Audix (Audio Information Exchange) was created by Bell Labs in the early 80s, and spun off into a product line within AT&T. In the late 80s, Audix was spun off within Lucent Technology ies as Definity Audix. Audix was later merged into Octel Messaging Division which became part of the new entity, spun off from Lucent, called Avaya. Avaya announced the end-of-sale and support for Definity Audix and Intuity Audix with final sunset dates ranging from 2007 to 2009.

Corporate Profile

Callware Technologies is located at the base of Big Cottonwood Canyon in Salt Lake City, Utah

Callware Technologies, Inc. is a leader in providing voicemail, auto attendant, unified messaging, and unified communication solutions that improve the flow of communications, saving considerable amounts of time and money for corporate and government organizations.

Callware provides:

Callegra.UC for mid-to-enterprise-sized businesses
Callegra.UC JITC for Department of Defense entities
Callegra.UC for Educational Institutions, Federal, State, and Local Governments
Solo VoiceMail for small businesses

In 1994, Callware Technologies was incorporated as a result of a spin-off from International Voice Exchange, a service bureau and software development company founded in 1988.

In 1994, Callware introduced its unified messaging and unified communications product — Callegra. Callegra became the first voicemail product in the market to give Users the ability to access, send, and receive voicemail and fax messages directly from a computer desktop interface. Subsequent versions integrated Callegra’s GUI with Novell GroupWise, Microsoft Outlook, Lotus Notes, and various web browsers.

In 1998, Callware started providing Callegra to government agencies and the United States Department of Defense (DoD).

In 2002, Callware introduced its flagship product Callegra.UC. Callegra.UC added a .NET Web Service, allowing custom client applications to be developed for the Callegra.UC unified messaging and communication product. This new feature opened PBX functions and voicemail services through programming of SOAP and .NET.

In 2004, Callware enhanced its flagship product and released the Department of Defense (DoD) edition Callegra.UC JITC, which added enhanced high security features. Callegra.UC JITC became the first product of its kind to obtain Joint Interoperability Test Command (JITC) Certification and Information Assurance (IA) Accreditation in October of 2004, and is the only product of its kind to be listed on the DoD Approved Products List (APL). Due to Callegra.UC JITC’s superior capabilities and continual listing on the APL since October of 2004, it has become the primary voicemail system for all branches of the U.S. military.

In 2010, Callware Technologies’ products have been installed at over 8500 sites for customers such as government bureaus, educational institutions, international banks, and Fortune 500 corporations, including more than 100 DoD sites and military bases worldwide. These products include voicemail, unified messaging, full-featured auto attendant, text to speech (TTS), voice recognition, and the ability to access your voice and fax messages from the telephone, desktop client, or Internet.

The headquarters for Callware Technologies is located in Salt Lake City, Utah.

Telephone: 1-801-988-6800
Fax: 1-801-988-6820
Email: info@callware.com

CallegraCOMMUNITY

CallegraCOMMUNITY™ – Provides a method of sending voice messages from one independent Callegra.UC DataCenter server to another independent Callegra.UC DataCenter server in a LAN or WAN environment. CallegraCOMMUNITY will allow a network of independent Callegra.UC systems to exchange voice and / or fax messages in a “loosely-coupled” environment consisting of various Callegra.UC DataCenter Servers. Once a message is delivered to the recipient the recipient will have the ability to reply to the message as if the sender was part of the local Callegra.UC system.

Some key reasons to use CallegraCOMMUNITY:

Builds on the functionality found in Callegra.UC Multiple Site and Multi-PBX Integration by adding the ability for multiple Callegra.UC systems to message each other using VPIM protocol and a Callegra Global Address Book. Callware recommends that you install CallegraCOMMUNITY if you want to send and receive messages in a loosely coupled deployment where Callegra.UC systems are completely independent of each other.
Enables massively scalable solutions for wide spread organizations where all branches and offices needs the ability to communicate.
Is a replacement solution for Audio Messaging Interchange Specification (AMIS) implementations through the use of Callware VPIM (CVPIM). (AMIS replacement)
Multi-site message exchange permits individual Users to send voice and fax messages via SMTP-VPIM mail protocol over IP networks
Downtime or connectivity at any DataCenter server does not cause an interruption of service at any other DataCenter servers.
No upper limit as to the number of DataCenter servers that can operate in concert.
Scalability up to millions of Users and beyond.
A Global Address Book that enables Users to send messages to mailboxes at other locations. Each Callegra.UC DataCenter enabled with CallegraCOMMUNITY will continually update the Global Address Book with addressing information.

The following implementation shows an example of one unified voicemail and messaging system operating transparently with the use of multiple DataCenters, multiple PBXs, and at various physical locations:

Callegra Community with Avaya, Nortel, Cisco, and Siemens integration

Example with two Callegra.UC Multiple Site configurations bridged together with CallegraCOMMUNITY. This example shows multiple sites each with a different set of telephony switches. From this example you can see how CallegraCOMMUNITY can scale without limit, by adding more DataCenter servers and more TelephonyServices servers when and where you need them.

To see an example of CallegraCOMMUNITY in action, please visit this Spotlighted Deployment: Consolidated Global Unified Communications If your deployment involves more than 20 sites or more than 50,000 Users, we recommend investigating CallegraCOMMUNITY with our sales team to see if this solution is the correct fit for your needs.

CallegraINBOX for Microsoft Outlook

CallegraINBOX brings a unified inbox to Microsoft Outlook, giving you a unified view of your Voice, Fax, and Email messages in real time. This improves your organization’s responsiveness and access to information. CallegraINBOX is a third generation unified communications and messaging client from Callware Technologies, available with the Callegra.UC Unified Communications System. CallegraINBOX offers unparalleled functionality designed to improve business communications, leverage current communications and messaging infrastructure, and incorporate the technologies and standards of tomorrow.

The Callegra Options menu allows Users to administer and optimize their own mailbox settings.

The CallegraINBOX for Microsoft Outlook leverages Add-In capabilities of Microsoft Outlook to provide a unified inbox. CallegraINBOX uses Callegra.UC XML Web Services to create a rich client integration with technology that is here today, and ready for tomorrow. With full self-administration available, notification routines, mailbox setup, and message retention periods that are easy and intuitive for power users to control. Forwarding voice or fax messages directly as email makes communication inside or outside Callegra.UC system easy.

Key Benefits:

Voice messages appear in your inbox
Fax messages appear in your inbox
Real-time update of unified messaging
Improves the responsiveness across your organization
Easy setup on your client machines
Mail server independent
Separation of voicemail message store from email message store

Client Centered Computing

CallegraINBOX adds voice and fax message controls to the Microsoft Outlook. Because there is no required Microsoft Exchange Server integration, CallegraINBOX can be used with Outlook as the messaging client for Exchange or other mail servers such as IMAP, POP3, or other Internet email servers. This improves the flexibility of integration and increases the number of supported business and technology environments.

Easily identified voice and fax messages display sender information, urgency, message length and status.

Integrated Faxing

When the optional CallegraFAX services are installed on the Callegra.UC system, all mailbox owners with Callegra Clients, including CallegraINBOX, have access to outbound desktop faxing and confidential direct to mailbox inbound faxing. The effort and time spent to manually send a fax from a fax machine is dramatically reduced and the quality and legibility of the transmitted document are noticeably improved.

Self-Administration

With CallegraINBOX installed, power Users can manage many of their own mailbox settings, using the Callegra Options menu within Microsoft Outlook. The Callegra Options menu allows Users to setup their voice mailbox for email retrieval over the phone using CallegraTTS (Text to Speech). Additionally, message retention parameters, notification types, plans and schedules, long distance access codes, and current telephone extensions can be adjusted quickly and easily, greatly reducing the load on the system administrator. Of course Callegra.UC system administrators retain control over individual user access levels, keeping the system secure and optimally configured yet allowing individual Users to easily set up exactly the functionality and feature set they desire.

Separation of voicemail and email

Callegra.UC uses a separate voicemail store from your email store. This allows integration with many different email vendors such as Exchange, Lotus Notes, and Google apps as long as Microsoft Outlook is your email client. This separation of systems may assist you in handling data retention and public access legislation, such as the Freedom of Information Act and HIPAA, specifically targeted to email systems that does not apply to voicemail systems.

Outlook Email, SMS, and Telephone Notifications

New message notifications, including email, SMS, and telephone, are included in all Callegra.UC systems.

CallegraTTS (Text to Speech)

CallegraTTS bridges the gap between voice and data communications using leading edge text to speech capabilities. Managing email messages through any telephone is simple, understandable and effective. No need to power up a laptop or connect a mobile device. A quick call to a Callegra mailbox allows Users to retrieve and reply to emails over the telephone as easily as they access their voice and fax messages.

CallegraTTS for email by phone has Microsoft Speech API (SAPI) voices and can reply to emails with attached voice messages. CallegraTTS allows you to listen to, save, delete, or reply to email messages for complete out of office control of email over the telephone. The new TTS voices, powered by SpeechWorks and available through Callegra TTS ADVANCED, are even more natural sounding thanks to the next generation of TTS engines.

Key Benefits:

Quick access to your email from any telephone system.
Stay connected with your email messages where internet access is not available.
Hands free email.

Stay In Touch

Getting emails while on the run is a cumbersome task. CallegraTTS provides you with the ability to have email read to you over the telephone including sender, subject, and date/time, followed by the text of the email itself and a list of any attachments. By adding an additional point of access for emails, people on the move are no longer limited to retrieving emails via laptops and PDAs.

CallegraTTS makes staying in touch easier and more productive. You can play, reply with a voice attachment, skip, save, and delete emails and manage voice and fax messages at the same time, empowering themselves with full message management capabilities over the phone from anywhere.

Leverage your entire Callegra.UC System

CallegraTTS allows an organization to maximize the full power and usability of the entire Callegra solution. Each user mailbox enabled for Callegra client usage gains not only Microsoft Outlook or Internet browser access to the voice and fax messages but also telephone based email management through CallegraTTS.

CallegraTTS is available with two levels of sophistication-TTS BASIC and CallegraTTS ADVANCED. TTS BASIC features Microsoft’s SAPI 5 Text to Speech engine and is bundled as a value-added component in all Callegra Unified Communications systems. CallegraTTS ADVANCED features SpeechWorks’ Speechify Text to Speech System with the latest technology, achieving the highest levels of realism and playback comprehension.

Integrate into an Assortment of Email Providers

CallegraTTS was carefully engineered to integrate into Callegra systems without requiring additional voice board hardware. In addition, CallegraTTS was designed to simultaneously integrate with multiple IMAP compliant message stores including Microsoft Exchange, Novell GroupWise, and many other enterprise email systems. CallegraTTS provides both small and large customers with maximum flexibility while preserving existing infrastructure investments.

No need to fire up your computer to check your email messages. Callegra TTS allows you to listen to your email while you check your voice or fax messages over the telephone.

Callegra.UC JITC COOP Enterprise Edition

Callegra.UC JITC is the first JITC certified unified messaging solution on the DoD Approved Products List (APL), bringing Enterprise-level Unified Communications that address major DoD initiatives, such as Telecom and Data network convergence, Regionalization, Consolidation, and disaster recovery capabilities fulfilling ongoing Continuity of Operations (COOP) initiatives.

Callegra.UC JITC continues the product lines superior PBX integration flexibility enabling JITC certified interoperability between any traditional or VoIP PBX in the DoD APL. For example, Callegra.UC provides simultaneous PBX integration between multiple End Offices, Small End Offices, and PBXs with any mix or match of manufactures or PBX types preserving existing DoD investments and positioning the DoD for future VoIP PBX growth without the need to train, support and sustain multiple manufactures voicemail and unified messaging systems. In addition, all existing Callegra.UC JITC systems deployed throughout the DoD with legacy PBX’s can be easily upgraded to integrate with VoIP systems as they are deployed.

Callegra.UC JITC offers a powerful set of features. High level features include:

Voicemail scalable up to hundreds of sites and millions of Users through the use of Callegra.UC Multiple Site and Multi-PBX Integration and CallegraCOMMUNITY
Versatile auto attendant with the ability to provide voice recognition through CallegraVOICE
Integrated fax services with CallegraFAX
Browser based voice and fax messaging with CallegraWEB
Inbox presenting email, fax, and voicemail through the use of CallegraINBOX for Microsoft Outlook
Voice enabled applications and development through the use of Callegra.UC Web Services SDK
CallegraRECOVERY real-time Callegra.UC DataCenter database replication on or off site across the LAN providing outstanding COOP capabilities.
Multiple Callegra.UC DataCenter SQL databases that can be distributed across the Enterprise for redundancy and fault tolerance.
Fulfills an assortment of administration needs through local, remote, centralized or decentralized administration.
All Users can exchange voice and fax messages across the entire Enterprise with the Callegra.UC Global Address Book enabling single system functionality through the use of CallegraCOMMUNITY.

Some key reasons Callegra.UC JITC is the preferred choice for government and defense include:

Works with Existing PBX Equipment. Leverages existing investment in PBX system such as Avaya, Cisco, Lucent, Nortel, Siemens, etc.
Callegra.UC JITC Replaces Legacy Voicemail Systems Numerous systems such as Octel, Nortel Meridian Mail, Nortel CallPilot, Intuity Audix, and Centigram, etc., have either been manufacturer discontinued or are no longer JITC Certified and Callegra.UC JITC is the ideal replacement for these systems.
Simultaneously Works Together with Disparate Manufacturer’s Equipment. Callegra.UC JITC unifies your organization by transparently bringing together different physical locations and different PBX systems simultaneously. It doesn’t matter where or what the system is that Callegra.UC JITC connects to, all of your Users will be able to receive Callegra.UC JITC service as if they were all on one telephony system.
Enterprise Scalability. Callegra.UC JITC scales from a full-featured 4-port voicemail system up to a very large network of unified communication installations, capable of serving one million Users per Callegra.UC DataCenter database. Callegra.UC JITC’s distributed architecture brings the scalability discussion to an entirely new level.
Minimal Training Tail. Administrators that are familiar with Windows functionality can quickly learn to manage Callegra.UC JITC because the system fully leverages the Microsoft Windows Server operating system, Microsoft SQL Server, and Microsoft User Interface standards. Callware provides both online training and on-site training for each system deployment.
Real Time Replication. CallegraRECOVERY can provide complete real time replication capabilities of all system functions, all data, and all system configuration information, either on or off site. In the event a disaster occurs at the primary Callegra.UC JITC site, a complete mirror can assume immediate operation and restore service to the entire User population.
Accessibility. Callegra.UC JITC allows Users to communicate and receive messages via telephone, using a desktop client such as Microsoft Outlook or from an Internet Browser. This allows Users to access, create, and manage various types of messages such as email, voicemail, and faxes from the telephone, desktop, or web browser via a secure network, saving money and increasing productivity.
Future Proof. Callegra.UC JITC can bring your existing investment in handsets and phone switches into the 21st century by simultaneously integrating with legacy PBX systems and VoIP systems without requiring an upgrade to your legacy equipment. All Users across your multi-switch enterprise, regardless of whether they use a legacy TDM PBX or a VoIP switch, receive Callegra.UC JITC voicemail and auto attendant service from a single unified Callegra.UC JITC system.

Download the Callegra.UC 6.14 DoD Feature Catalog

Callware Technologies Capabilities Statement

Department of Defense Budgetary Estimates and Request for Proposal Assistance

What’s New for Callegra.UC 1.13

Callware Technologies announces specifics about what is new in the Callegra.UC 1.13 product release.

Now supporting Microsoft Windows 2003 Server and Windows XP Professional. Callegra.UC runs on Windows 2000, 2003 Server and Windows XP Professional offering the network integration and familiar administration system administrators need to keep everything running smoothly.
New CallegraINBOX for Microsoft Exchange 2000 and 2003. The all-new CallegraINBOX for Microsoft Outlook leverages the XML Web Service capabilities of Microsoft Outlook 2000, XP, and 2003. CallegraINBOX uses Callegra XML Web Services to create a rich client integration with new technology. With full self-administration available; notification routines, mailbox setup, message retention periods and more are easy and intuitive for power users to optimize. Sending voice or fax messages directly as email makes communication inside or outside the voicemail system easy, and employees more responsive.
New CallegraINBOX for Novell GroupWise 6.5 and 7.0. The new CallegraINBOX for Novell GroupWise 6.5 and 7.0 adds voice and fax message control to the Novell GroupWise Client. With CallegraINBOX for Novell GroupWise, users can manage many of their own mailbox settings, using the Callegra Options menu within Novell GroupWise.
Internet and Email Ready CallegraFAX Print Driver. Completely redesigned CallegraFAX Print Drivers allow Callegra Client users to send faxes directly from their computer, bypassing the line at the fax machine. With CallegraFAX the quality and legibility of the transmitted document is greatly improved. Additionally, a digital copy of the transmitted document is retained in the senders log files with the transmission status, time and date, with easy resend capabilities. The Callegra.UC Fax Print Driver uses the Microsoft Outlook Contacts Address Book for easy faxing and can connect to other LDAP enabled Address Books as needed. CallegraFAX Print Drivers also allow the sender to transmit fax documents to email addresses as well as fax numbers. Sending a fax by email creates a document that cannot be modified using a normal text editor, but can be viewed with standard image viewers provided on all Microsoft Windows systems.
New Brooktrout Fax Boards Supported. Callegra.UC now supports the TR1034 Fax Boards from Brooktrout. The TR1034 analog fax boards are available from 2-8 ports with the ability to use more than one fax board to support up to 24 channels of CallegraFAX. Also supported is the TR1034 T1 fax board. This is a fractional T1 fax board that is configurable from 4 to 24 CallegraFAX Channels.
New Media Controls for Callegra Clients. Internet enabled media controls allow Callegra Client users to select telephone or multimedia for message playback or recording. CallegraWEB and CallegraINBOX users to choose the best suited to their current environment and computer capabilities. Additionally, the controls are designed for easy use over both LAN and remote network connections.
Updated CallegraWEB. CallegraWEB has been completely redesigned for Callegra.UC. A new cleaner and more intuitive interface makes organizing and managing messages even quicker and easier, plus it controls the message waiting light at your desk. Access to deleted and saved messages, as well as sent faxes uses familiar folder support. CallegraWEB Preferences now includes the ability to create and manage notification settings, greetings, message retention parameters, distribution lists and much more.
Enhanced CallegraTTS. CallegraTTS for email by phone has new voices and can now reply to emails with attached voice messages. CallegraTTS enables mailbox users to listen to, save, delete, or reply to email messages for complete out of office control of email over the telephone. The new TTS voices, powered by SpeechWorks and available through Callegra TTS ADVANCED, are even more natural sounding thanks to the next generation of TTS engines.
Improved Fax and Voice Message Broadcasting. Callegra.UC offers a new schedule based broadcasting capability, which allows faxes to be sent to multiple recipients based on time of day and day of week. Additionally, this same broadcasting engine can be leveraged to send voice message to multiple external phone numbers as well.
New CallegraADMIN for MMC. Offering remote box administration, CallegraADMIN installs as a snap-in to Microsoft Management Console (MMC). With CallegraADMIN, system administrators can set up and populate initial systems, manage moves, adds, and changes, create system logs, establish mailbox user rights and services for both telephone and client access and much more. Additionally, importing professionally recorded greetings or administering individual mailbox speed dial settings can also be accomplished from CallegraADMIN.
Secure Internet Access. Callegra Client Services now supports secure internet access (HTTPS). System administrators can extend full Callegra Client benefits outside the corporate firewall for remote or mobile employees while maintaining client access security.
New Callegra XML Web Services SDK. Callware’s flag-ship Callegra Unified Communications & Messaging technology is now available via XML Web Services to the business developer community through the Callegra.UC Web Services SDK. The SDK is available to system integrators and solution providers desiring integrate voice and fax services with web service enabled applications. Access to developer support is available at the Callegra developer website. Unique to the Callegra.UC SDK, systems can be optimized via XML integrations to each environment within an enterprise. For instance, Callegra Clients can be integrated to one groupware package at the Main Office, and a completely different application in the call center to provide optimum voice and fax messaging convergence for each distinct user group.
Networking Capabilities. Offering the first XML based networking for unified communications and messaging, Callegra.UC supports multiple site network configurations. This allows multi-site businesses to enjoy an enterprise wide communications and messaging system, independent of the PBX or telephone system at each local office. Additionally, for very large installations, multiple high-density servers can be installed locally to provide massive scalability offering hundreds of system ports.
Scalability. Using Microsoft SQL Server, Callegra.UC can support up to 1,000,000 users and efficient voice processing engines can offer up to 144 voice mail ports in a single server. The networking capabilities of Callegra.UC offers the ability to serve very large multiple node installations for hundreds of ports of voice access. At the same time, the voice and fax engines that make up Callegra.UC, continue to offer reliable small system capabilities for small to medium companies looking for voicemail with a future and unified communications and messaging.
Updated System Architecture (XML N-Tier Object Oriented Distributed Architecture). Callegra.UC leverages a new system architecture which improves the efficiency and scalability of Callegra systems. Additionally, the new architecture is more stable and robust than many older designs, and is designed to take advantage of future developments in XML and other new communication technologies.
New Database Support (Microsoft SQL Server). New system capabilities are offered using Microsoft SQL Server. The runtime (MSDE) version that ships with Callegra.UC can be easily upgraded to a full version for very large systems when necessary. Additionally the system logging capabilities of the database allow for complex and thorough reports to be developed using industry standard reporting tools to optimize Callegra.UC systems.
System Management through Windows 2000 and 2003. The Windows 2000 and 2003 Server management tools allow system administrators to monitor system health and storage space. By leveraging the Windows infrastructure, Callegra.UC can offer easy, low-maintenance operation, but also offer forward looking alerts if disk space gets below set levels, allowing the system to be attended to proactively.
Enhanced Telephony Integration Service. Callegra.UC now supports Voice over IP (VOIP) and other new technologies as they become accepted in the industry.

Since 1988, Callware Technologies, Inc. has been providing voice and telephony enabled solutions. Callware’s flagship products, Callegra.UC and Callegra.UC JITC have been installed at over 8500 sites for customers such as government bureaus, educational institutions, international banks, and Fortune 500 corporations, including more than 100 Department of Defense (DoD) sites and military bases worldwide. The Callegra.UC and Callegra.UC JITC applications include voicemail, unified messaging, unified communication, auto attendant, fax, text to speech, voice recognition, emergency notification, email integration, disaster recovery, and a software development kit, along with VoIP SIP and other PBX integrations. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.

For more information about Callware Technologies visit http://www.callware.com

Callware Selects SpeechWorks to Power Its Unified Messaging Platform

Callegra.UM unified messaging solution to offer small to large enterprise businesses enhanced Windows 2000 architecture leveraging the power of web services and Microsoft .NET

Callware Technologies, Inc., today announced an exclusive agreement with SpeechWorks International, Inc. (Nasdaq: SPWX), the global leader in speech recognition and text-to-speech (TTS) technologies and services, to integrate Speechify 2.1 text-to-speech software into Callegra.UC, Callware’s next-generation unified messaging solution.

SpeechWorks has made tremendous advances in TTS technology with their Speechify 2.1 product. We evaluated several competing TTS products and found that Speechify offered the best voice quality while remaining very efficient, making it an ideal fit for Callware’s Callegra.UC architecture which includes both a customer-ready solution, and a worldwide development platform, said Steve Giusti, Vice President of Sales for Callware Technologies. The release of Callegra.UC will dramatically extend the scalability of Callware’s current Callegra line for our customer base and create additional opportunities with developers seeking to enhance their own offerings with the power of Callegra.UM functionality.

Callegra.UC is Callware Technologies next generation Microsoft Windows 2000 platform for unified messaging and unified communications that offers new scalability and networking capabilities that extends its profile into large and multi-site enterprises. Callegra.UC leverages Web Services, XML, Microsoft .NET, SOAP, CSTA, SQL, SAPI 5, IMAP and SIP with the latest software development tools to enable unified messaging and speech services for voice and fax to exist in Microsoft Outlook/Exchange, Lotus Domino, GroupWise, POP3 email inboxes or in Callegra.UCs universal browser based web client.

Each Callegra.UC server will support well over 144 ports and multi-site or multi server environments can communicate with a single SQL data store via the Microsoft Management Console for ease of administration. Current scalability benchmark testing has validated the ability for Callegra.UC to support several hundred thousand simultaneous users per server. Additionally, the Callegra.UC Development Platform offers complete unified messaging functionality to developers or integrators seeking to add voice and fax services to their own server or client-based applications. Through the use of XML Web Services, Callegra.UC brings the idea of communications convergence to a whole new level by providing real opportunities for all types of communication to co-exist.

SpeechWorks is excited to deliver its Speechify software to the Callegra.UC platform, said Steve Chambers, chief marketing officer at SpeechWorks. Callware offers a powerful solution for small to large enterprise companies that are looking to increase communications efficiencies and productivity with unified messaging. Callegra.UC also provides an ideal environment for developers to deploy sophisticated unified messaging applications via XML Web Services.

Speechify 2.1 software delivers extraordinarily natural synthesized speech, a new, custom voice and a formal program for producing new custom voices, and provides new tools that allow service providers to mix TTS and recorded prompts naturally. With new rate and volume controls, Speechify 2.1 TTS software offers increased flexibility in application development, resulting in more accurate and natural-sounding TTS. With Speechify 2.1, companies can cost-effectively deliver information over any phone or device through TTS so natural it approaches real speech.

Speechify 2.1 will be available on the Callegra.UC platform which will be generally available in July 2002

Introducing Nuance-Powered Voice Recognition Inside Callegra's Affordable Unified Messaging Platform

Callware Technologies, Inc., a leading provider of affordable unified messaging solutions, introduces CallegraVOICE, a Nuance-powered, voice recognition enabled auto-attendant and company directory for its award-winning unified messaging platform, Callegra.

Powered by Nuance 7, the leading voice recognition and natural language understanding server, CallegraVOICE delivers the accuracy and robustness required for an enterprises voice-driven unified messaging applications. It efficiently handles both small and very large vocabularies, serving companies with employee directories in the single digits to the thousands. CallegraVOICE is available with Callegra 5.6, Callware’s Windows 2000 based solution.

CallegraVOICE makes company navigation more customer- and employee-friendly, said Steve Giusti, VP of Sales at Callware Technologies. The speed of voice enabled call routing increases the volume of callers able to navigate through an auto-attendant, thereby increasing the systems capacity. CallegraVOICE is integrated with the Callegra system so there is no need to purchase a separate stand-alone system with additional management overhead. Additionally, employees love the fact that they can throw away their company directories. Just dial the main number and speak the name of the person or department they’re trying to reach.

CallegraVOICE is barge-in capable, which allows callers to interrupt voice prompts instead of waiting for a beep, and is particularly efficient for frequent users who are already familiar with the system. Barge-in allows for a more natural and rapid exchange between the caller and the voice-enabled system.

CallegraVOICE routes callers with accuracy that can exceed 96 percent regardless of the callers telephone channel. With the latest enhancements to wireless and hands-free recognition, Callegra delivers exceptionally high accuracy even in noisy environments such as airports or automobiles.

Callegra is the first unified messaging solution to provide businesses with a next-generation voice enabled call routing module at such reasonable price points. By offering the best voice recognition at the lowest cost possible, Callegra strengthens its promise of affordability and continues to deliver the features and benefits that are important to benefiting business.

Callegra 5.62 with CallegraVOICE is available now through all Callware dealers.

Callware awarded 1999 Network Magazine Product of the Year in Unified Messaging

Callware Technologies, a leader in advanced messaging and computer telephony solutions, today announced that its Callegra product, released in September 1998, has been honored with the prestigious Network Magazine’s “1999 Product of the Year” award.

“Among the thousands of new products that appeared in 1998, the editors of Network Magazine recognize 38 that stand out from the rest,” stated Network Magazine in the May, 1999 issue. “We select Products of the Year to recognize and draw attention to the products that stand out from the surrounding landscape.” A common denominator of the winners is that the Network Magazine editors identified them as the most significant products within their categories that shipped in calendar year 1998.

“We’re pleased to be recognized by Network Magazine for our unified messaging product,” stated Dale Ainge, new president and COO of Callware Technologies. “Callware has made every effort to ensure that Callegra delivers unquestionable value to everyone who uses it, and our growing list of customers and product awards affirms that we are meeting this goal.”

Callegra is an easy-to-use unified messaging product for managing voice and fax messages that integrates with popular e-mail packages (Microsoft Exchange/Outlook, Lotus Notes, Novell GroupWise) or can operate as a stand-alone voice messaging platform. Callegra’s telephone interface provides advanced voice mail functionality, access to voice and fax messages and performs notifications through paging or any telephone interface (office, remote or cellular). When integrated with e-mail, users see and respond to their voice and fax messages from their e-mail inbox. This allows users to select any media type when creating or responding to a message (e.g. a user can respond to a voice message with an e-mail or forward a fax to a voice mailbox). Callegra also integrates with the Internet, allowing both remote access to messages for travelling users or the ability to integrate multiple Callegra servers, using the Internet as a transport medium for all types of messaging. Businesses using Callegra experience increased employee productivity through messaging efficiency, a lower cost of investment/ownership and a software product that provides both superior functionality and upgradability for long-term technological growth and investment protection.

Callegra is Year 2000 compliant and scales up to 96 ports. Callegra supports Windows 95, Windows 98 and Windows NT-based workstations and servers. Callegra supports every major PBX/KSU vendor and with this release has added support for several advanced digital switches, including those from popular telephone system vendors such as: Lucent, Nortel, Mitel, and NEC.

Callware Technologies, Inc., provides Microsoft Windows NT and Novell NetWare network-based Internet/Intranet software solutions for advanced voice mail, unified messaging (voice mail and fax integrated with e-mail), and call management. In addition to its line of computer telephony products, Callware offers computer telephony training to dealers through certified education centers. For a list of Callware authorized dealers worldwide or for more information about Callware products and services, call 1-800-888-4226, 1-801-988-6800 or visit the company’s Web site http://www.callware.com. Callware Technologies has its global headquarters in Sandy, Utah and has a presence in 12 North American cities and 26 countries abroad.

Callware, and Callegra, are trademarks of Callware Technologies, Inc. All other trademarks are the property of their respective owners.

Callware Promotes Open Standards Telephony With Unified Messaging App Supporting Dialogic's CT Media

Callware Technologies has developed a unified messaging application for CT servers, supporting Dialogic CT Media server software and Microsoft Windows NT server.

CT Media, which was recently licensed and endorsed by Microsoft, supports applications written to the Enterprise Computer Telephony Forum’s (ECTF) S.100 applications programming interface (API) and is being extended to support Microsoft TAPI. CT Media is open systems-based server software developed by Dialogic Corporation that fully embraces open standards for media processing to interoperate multi-vendor applications and hardware.

Callware has expanded its popular, award-winning unified messaging solution, Callegra for Windows NT, to include support for CT Media to maintain and increase the product’s openness, scalability and ability to interoperate with other media-convergence technologies. Callegra’s integration to CT Media allows for sharing of data and call handling as well as application-level features such as Microsoft Exchange server integration to unified messaging, text-to-speech and Internet telephony.

“We’re pleased to see Callware Technologies adopting CT Media for their unified messaging product, Callegra,” said Howard Bubb, president and CEO of Dialogic Corporation. “Callegra on CT Media will enable users to run stand-alone unified messaging, add it to servers running multiple applications such as PBX or call center applications, and build complete solutions that perform as an integrated system.”

“Customers are looking for communications solutions that work great today and provide choice in the future and the unmistakable adoption of open platforms is spurring just this kind of innovation,” said Mark Lee, product manager for Windows Communications at Microsoft Corp. “Callware’s commitment to deliver unified messaging products based on the Windows platform and open standards is, in turn, enabling new opportunities for solution providers to more rapidly meet the needs of customers with feature-rich solutions that also provide choice.”

Microsoft recently entered into an agreement with Dialogic to license the CT Media server software to extend the Microsoft Windows operating system platform to better enable developers to build open, cost-effective computer telephony and converged communications solutions. Callegra for Windows NT has made a name for itself in the industry by best embracing the strengths of the Windows NT Server environment, such as Microsoft Management Console (MMC) administration, Windows Telephony Applications Programming Interface (TAPI) support, and built-in Internet communications capabilities.

“Drawing upon its strong track record in developing unified messaging systems for small-to-enterprise size customers, Callware’s Callegra product line is now using CT Media to deliver a scalable voice and fax messaging technology that allows end users, partners and service providers an unparalleled degree of flexibility, and cost effectiveness while growing a CT Server solution,” said Alec Belfer, Callware’s executive vice president of research and development.

“Our work with CT Media makes the Callegra unified messaging offering hardware independent, interoperable with software from multiple vendors, and aligned with a standard CT server architectural model.”

The telecom industry is undergoing a paradigm shift as companies race to move from closed, proprietary systems to open systems. “Historically, CT software vendors could not specialize in any one particular product segment and rely on other suppliers to fill niches or to complement their product lines because of missing standards for inter-vendor application cooperation and integration. Callware’s Callegra for CT Media product brings a complete, open standard solution, which allows partners a new level of flexibility in implementing their open platform strategies,” said Zig Serafin, senior vice president of strategic relations at Callware Technologies. “Microsoft and Dialogic’s strong reaffirmation of CT Media helps to propel the future availability of powerful business communications platforms for the small-to-enterprise business segments.”

Callware’s CT Media-enabled Callegra messaging system is an essential component of an open-systems based computer telephony solution. Callware’s Callegra CT Media product has been designed to provide numerous customer benefits and to be an ideal complement to other standards-based CT Media solutions, such as ACD, IVR, and call accounting applications.

Callegra is an easy-to-use, advanced unified messaging product for managing voice and fax messages that integrates with popular e-mail packages (Microsoft Exchange/Outlook, Lotus Notes, Novell GroupWise) or can operate as a stand-alone voice messaging platform. Callegra’s telephone interface provides advanced voice mail functionality, access to voice and fax messages and performs notifications through paging or any telephone interface (office, remote or cellular). When integrated with e-mail, users see and respond to their voice and fax messages from their e-mail inbox. This allows users to select any media type when creating or responding to a message (e.g. a user can respond to a voice message with e-mail or forward a fax to a voice mailbox). Callegra also integrates with the Internet, allowing both remote access to messages for traveling users or the ability to integrate multiple Callegra servers, using the Internet as a transport medium for all types of messaging. Businesses using Callegra experience increased employee productivity through messaging efficiency, a lower cost of investment/ownership and a software product that provides both superior functionality and upgradability for long-term technological growth and investment protection.

Callegra Receives Frost and Sullivan's 1998 Market Engineering Product Innovation Award for Unified Messaging

Callware’s Flagship Unified Messaging Product Continues to Receive Awards and
Recognition as Frost & Sullivan – An International Marketing, Consulting and Training Company – Recognizes Callegra for Demonstrating Excellence in Product
Innovation in the Field of Unified Messaging

Callware Technologies, a leader in advanced messaging and computer telephony solutions, today announced that it has been distinguished by Frost & Sullivan — an international marketing, consulting and training company, for its ability to “adopt new technology, develop a well-designed product family, and make significant contributions to the unified messaging market.”

Callware was selected to receive the award from an in-depth analysis performed by Frost & Sullivan of the unified messaging market and the various vendors selling unified messaging products. In its Introduction to U.S. Unified Messaging Markets 2004-62, the authors praise Callware’s versatility: Callware Technologies has developed one of the most innovative enterprise solutions targeting the unified messaging market. Its Callegra family of products fully supports all three major client environments, Lotus Notes, Microsoft Exchange, and Novell GroupWise.

A strong differentiating factor for Callware’s Callegra product is its ability to network multiple servers at geographically dispersed locations, thus providing a seamless corporate communications infrastructure. The smooth integration of the disparate communications components is ensured through Callware’s support of more than 100 existing PBX brands.

“Creating products that combine useful customer benefits with forward-thinking innovation has always been our goal at Callware, “said John Saverino, Callware’s President and CEO. “We are extremely pleased to be recognized for our efforts and contributions to this market by an objective and well-reputed organization such as Frost & Sullivan.”
Callegra was also lauded for its Web-based client interface that allows mobile professionals and traveling employees Internet access to all their messages in their various forms from anywhere in the world.

Callegra is an easy-to-use unified messaging product for managing voice and fax messages that integrates with popular e-mail packages (Microsoft Exchange/Outlook, Lotus Notes, Novell GroupWise) or can operate as a stand-alone voice messaging platform. Callegra’s telephone interface provides advanced voice mail functionality, access to voice and fax messages and performs notifications through paging or any telephone interface (office, remote or cellular). When integrated with e-mail, users see and respond to their voice and fax messages from their e-mail inbox. This allows users to select any media type when creating or responding to a message (e.g. a user can respond to a voice message with e-mail or forward a fax to a voice mailbox). Callegra also integrates with the Internet, allowing both remote access to messages for traveling users or the ability to integrate multiple Callegra servers, using the Internet as a transport medium for all types of messaging. Businesses using Callegra experience increased employee productivity through messaging efficiency, a lower cost of investment/ownership and a software product that provides both superior functionality and upgradability for long-term technological growth and investment protection.

Callegra Unified Messaging Product Receives Product of The Year and Best of Show Awards From CTI Magazine.

Callware Technologies, a leader in advanced messaging and computer telephony solutions, today announced that its Callegra product, released in September, 1998, has been distinguished as a superior product by Technology Marketing Corporation’s CTI Magazine, a leading publication of the computer telephony and messaging industries.

CTI Magazine has awarded Callegra with their coveted “Product of the Year” award as well as a “Best of Show” award from its CTI Expo Fall 1998 held in December at the San Jose Convention Center, San Jose, California.

“It is an honor to be recognized by the industry experts at CTI Magazine,” said John Saverino, Callware’s President and CEO. “We are proud of the Callegra suite of products and believe it accurately represents our commitment to provide the highest quality products that meet and exceed our customer’s messaging needs.”

Callegra has also recently won the “Product of the Year” and a “Judge’s Pick — Computer Telephony Expo Fall ‘98″ award from Computer Telephony Magazine as well as a “Best of Show — Computer Telephony Expo Fall ‘98″ award from Teleconnect Magazine.

Callegra is an easy-to-use unified messaging product for managing voice and fax messages that integrates with popular e-mail packages (Microsoft Exchange/Outlook, Lotus Notes, Novell GroupWise) or can operate as a stand- alone voice messaging platform. Callegra’s telephone interface provides advanced voice mail functionality, access to voice and fax messages and performs notifications through paging or any telephone interface (office, remote or cellular). When integrated with e-mail, users see and respond to their voice and fax messages from their e-mail inbox. This allows users to select any media type when creating or responding to a message (e.g. a user can respond to a voice message with e-mail or forward a fax to a voice mailbox). Callegra also integrates with the Internet, allowing both remote access to messages for traveling users or the ability to integrate multiple Callegra servers, using the Internet as a transport medium for all types of messaging. Businesses using Callegra experience increased employee productivity through messaging efficiency, a lower cost of investment/ownership and a software product that provides both superior functionality and upgradability for long-term technological growth and investment protection.

Callegra Unified Messaging Receives Industry Recognition and Awards.

Callware Technologies, a leader in advanced messaging and computer telephony solutions, today announced that its Callegra product, released in September of this year, has been distinguished as a superior product by two of the computer telephony and messaging industries’ major publications, Computer Telephony Magazine and Teleconnect Magazine.

Computer Telephony Magazine has awarded the Windows NT version of Callegra with a coveted “Product of the Year” award as well as a “Judge’s Pick” award from the Computer Telephony Demo/Expo ‘98 held in September at New York’s Javits Center. Teleconnect Magazine awarded Callegra “Best of Show” at the same event.

“Callware achieves with Callegra what resellers and end-users alike have been waiting for in a unified messaging product — a product that’s easy to set up and administer with the features and e-mail integrations that people need … There’s been a lot of obvious thought put into both the admin and client interfaces (of Callegra). Extremely intuitive,” stated the editors of Computer Telephony Magazine. “Overall, I’d say Callware didn’t miss much with this release.”

Upon receiving the news that Callware had been selected to receive Computer Telephony Magazine’s “Product of the Year” award, John Saverino, Callware’s President and CEO said, “We’re pleased to be recognized for the quality we strive to build into each of our products. Callegra is the result of combining extensive input from our end-users and dealers with what we collectively believe an advanced messaging product should be. We have made every effort to make Callegra a product that delivers unquestionable value to everyone who uses it.”

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