CallWare Technologies Inc., the provider of the only NetWare Loadable Module (NLM) for voice and call processing, Tuesday announced the release of CallWare version 5.1.
The new release is the latest in the company’s arsenal of computer telephony products aimed at delivering solutions that join the power of the computer with the flexibility of the telephone. CallWare 5.1 includes support for NetWare Directory Services (NDS) and Novell GroupWise, along with significant enhancements to the graphical desktop client software — CallWare ViewPoint.
“We are seeing exponential growth in the adoption of our CallWare family of products into mainstream businesses,” said R. Craig Hansen, chairman and chief executive officer of CallWare Technologies Inc.
“Companies can see that traditional, closed, expensive, proprietary voice processing systems simply won’t do. Leveraging both the computing and telecommunications infrastructures is the only way to effectively implement solutions. The release of CallWare 5.1 will further enhance our CTI leadership position by providing, as yet unmet functionality to the enduser.”
According to Richard King, executive vice president and general manager of Novell’s Systems Group, “We have long considered CallWare Technologies a strong partner in leveraging the advanced services of NetWare to deliver a complete voice processing solution.
“CallWare recently finished a 30-city tour with Novell as part of the roll out of NetWare 4.1. The tour demonstrated extremely strong interest in NetWare Directory Services and the CallWare solution from both end-users and resellers. We are confident that this next release of CallWare, with the addition of NDS and GroupWise integration, will only further enhance the CallWare/NetWare offering.”
As part of the release, CallWare 5.1 adds integration with NetWare Directory Services, delivering a single point of administration for both the data network and the CallWare voice messaging system. This will provide a common, enterprise-wide directory between the two systems and dramatically decrease the cost of administration.
From a single NDS user object, rights can be administered to all network files, trustee assignments can be granted, pager notification of CallWare voice mail messages can be enabled, and CallWare voice mailbox assignments can be added and modified all on a corporate-wide basis.
The second new component to the CallWare offering is the linking of CallWare with GroupWise. From the GroupWise inbox, users can view both email and CallWare voicemail message header information. Email message access is achieved normally.
CallWare voice messages are retrieved from the GroupWise inbox and played over the telephone. With the prevalence of email and voicemail messaging, the combination of the two increases productivity and allows users to send the message type most appropriate at the time. This integration is the first third-party application to provide the capabilities of a complete voice message system into the GroupWise offering.
CallWare 5.1 also includes significant enhancements to the desktop client portion of the product family — CallWare ViewPoint. Among others, the new features include the addition of Subject and Notes fields for individual messages, an auto-advance feature that allows a user to quickly scroll through messages in rapid succession, and the ability to create voice message distribution lists using a straight-forward point-and-click method.
In conjunction with the release of 5.1, CallWare Technologies has recruited and trained 11 independent authorized education centers to provide training as part of the CallWare Certified Network Telephony Engineer (CNTE) program.
Based on current demand, the company sees that number growing to 36 by year’s end. The education centers will offer training for data resellers, traditional telecom dealers, and endusers regarding CallWare installation and administration, and telephone system integration. The training courses empower resellers to enter the exploding Computer Telephone Integration (CTI) market.
Hansen continued, “We are positioned perfectly to take a leadership role in the voice and call processing industry. Our products deliver real solutions — today. Our training and certification programs have helped us develop the strongest CTI channel in the world — currently 325 and growing at 40-50 new trained resellers per month. Our relationships with companies like Novell, Sprint and Rhetorex continue to be strong. And now with the introduction of CallWare 5.1 we are delivering features and functionality that were never before available in the marketplace.”
CallWare integrates with more than 150 PBX, key systems, and centrex telecommunications systems, including AT&T, NEC, Northern Telecom, Panasonic, and Sprint. The software has been certified under the Novell Labs “Tested and Approved” certification process, operates with NetWare 3 or NetWare 4, runs on industry-standard PC hardware, and requires no additional hardware at the desktop.
The CallWare solution is rich enough to span from a small workgroup installation to a corporate-wide enterprise solution. CallWare 5.1 can be ordered immediately with fulfillment taking place within 30 days. No price increase was implemented to the core product as part of the version upgrade. CallWare continues to list at $50-$125 per user seat.
A leading-edge telecommunication company for three decades, Callware Technologies, Inc. develops voice and telephony enabled solutions. Known for its flagship Callegra.UC product, Callware provides voicemail, unified messaging, auto attendant, text to speech (TTS), voice recognition, and the ability to get access to voice and fax messages from the telephone, mobile client, desktop client, or the Internet. The product supports VoIP, SIP and other PBX integrations. Callware produces high security versions of its product, one of which is the Callegra.UC JITC product, created specifically for the United States Department of Defense (DoD). Callware’s products are installed in thousands of locations throughout the world. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.