Intuity Audix Voicemail Replacement

Audix was a voicemail system originally created by Bell Labs and AT&T in the early 1980s. Audix has transferred ownership many times and is currently owned by Avaya. Avaya recently announced end-of-sale for the Definity Audix and Intuity Audix system, and as a result, organizations and government entities using this voicemail system need a viable replacement.

Callware’s Callegra.UC and Callegra.UC JITC are the logical choices to replace these legacy Audix systems, because Callegra.UC:

  • Uses your existing telephone PBX switches.
  • Does not require upgrades to your existing handsets.
  • Enables transition to VoIP / SIP-enabled systems.
  • Easily scales to the size of your existing Audix system, from 500 to 500,000 Users and beyond.

Callegra.UC is feature rich and brings all of the capabilities you need for voicemail, auto attendant, unified messaging, speech recognition, inbound and outbound fax services, text to speech email reading over the telephone, multi-site networking and advanced disaster recovery configurations. Callegra.UC covers your existing Audix feature-sets, while providing you access to upgraded features and newer technologies such as Unified Communication.

Callegra.UC is a leader in helping organizations transition to VoIP / SIP-enabled systems by moving legacy (TDM) systems to VoIP / SIP through the use of a VoIP gateway. Additionally, Callegra.UC can integrate with both legacy PBX’s and VoIP systems simultaneously so that all Users, across multiple platforms, can use a single Callegra.UC system.

Supporting a legacy Audix system can be expensive, problematic, time consuming, and a security risk for your organization. Callegra.UC has many support tiers available, is updated regularly, is based on the latest stable technologies, and Callware has provided voicemail systems for three decades.

Legacy Voicemail SystemsAn investment in Callegra.UC is an investment in future technology. Unlike voicemail and unified messaging systems sold by switch manufacturers, Callegra.UC is specifically designed to integrate with every major make and model of telephone system currently on the market. Because Callegra.UC uses industry standard protocols, it can interoperate with your existing telephone system and almost any new telephone system that you decide to invest in.

Through the use of Scalable and Multi PBX/VoIP Integrations you can transparently bridge multiple brands of switches and/or multiple locations, transforming your heterogeneous telephony environment into a single unified communications infrastructure. This enables you to add new telephone switches as needed, and update older switches without costly upgrades of your entire system. This type of functionality will enable you to grow your environment in new and different ways than were available to you through your legacy Audix system.

In addition, Callegra.UC provides an easy-to-use administration tool, available across a LAN and WAN environment. CallegraADMIN provides visual management, maintenance, and updating of the Callegra.UC system that is easy and intuitive to use.

The product’s high security edition provides extra security features, for implementations where confidentiality and high security is a requirement, such as those needed for banking, healthcare, and government.

For an example of this type of replacement in action, please see our spotlighted deployment: Callegra.UC replaces Indiana State University’s legacy voicemail for 2500+ Users

Brief history of Audix:

Audix (Audio Information Exchange) was created by Bell Labs in the early 80s, and spun off into a product line within AT&T. In the late 80s, Audix was spun off within Lucent Technology ies as Definity Audix. Audix was later merged into Octel Messaging Division which became part of the new entity, spun off from Lucent, called Avaya. Avaya announced the end-of-sale and support for Definity Audix and Intuity Audix with final sunset dates ranging from 2007 to 2009.