Callware Technologies, a global leader in advanced voice messaging and computer telephony solutions unveiled improved global channel support, consisting of comprehensive technical support and marketing programs. These programs are designed to provide enhanced communications, technical and marketing information, training and the tools necessary to deliver enterprise computer telephony solutions to customers.
Callware has reorganized and enhanced its technical support organization, newly named Callware Global Support Services (CGSS). CGSS is committed to providing full and unprecedented support for every partner, dealer and user. CGSS functions include: product installation and administration training, pre-sales planning and system design services, online support, telephone and on-site technical support services, system performance monitoring and proactive customer service programs. Callware offers technical support 24 hours a day, 7 days a week.
“Today, Callware has built the industry’s most comprehensive worldwide technical support, education, distribution and certification programs,” said Zig J. Serafin, senior vice president of strategic partnering and global support services. “It is Callware’s mission to ensure that all Callware customers, dealers and partners globally have local access to Callware products, training and certified support specialists.”
Callware has also introduced three channel marketing programs to assist Callware dealers: Co-operative Marketing, Callegra Suite Rebate and Volume Rebate programs. The Co-operative Marketing program allows authorized Callware dealers to accumulate a percentage of Callware product purchases each calendar year. These funds can be used to reimburse the dealer for marketing expenses such as print advertising, direct mail campaigns, collateral materials, trade shows, end user seminars, etc. that are used to promote Callware products. The Callegra Suite Rebate Program provides a percent rebate to Callware dealers as an added incentive for selling two or more additional Callegra modules as part of their original Callegra system sale. The Volume Rebate Program provides a rebate to Callware dealers based on their sales volume of Callware products.
“Callware has created these channel marketing programs to reinforce our commitment to the success of our dealer channel,” said Steve Giusti, senior vice president North American sales for Callware. “As demand for computer telephony products continues to grow, Callware is well positioned to provide our dealers with significant incentives as they bring our solutions to market.”
“Service, support and opportunity from a vendor can positively or negatively affect dealers, ” said Michael Mellott, president of MIT Group, a successful systems integrator located in Columbia, MD. “Callware’s new and improved channel programs allow me to provide better service to my clients and to become more successful in the marketplace.”
A leading-edge telecommunication company for three decades, Callware Technologies, Inc. develops voice and telephony enabled solutions. Known for its flagship Callegra.UC product, Callware provides voicemail, unified messaging, auto attendant, text to speech (TTS), voice recognition, and the ability to get access to voice and fax messages from the telephone, mobile client, desktop client, or the Internet. The product supports VoIP, SIP and other PBX integrations. Callware produces high security versions of its product, one of which is the Callegra.UC JITC product, created specifically for the United States Department of Defense (DoD). Callware’s products are installed in thousands of locations throughout the world. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.