CallWare and IBM Successfully Implement Computer Telephony Solutions

CallWare Technologies today announced that its ongoing partnership with IBM to provide open, robust computer telephony systems for the small- to medium-sized customer market is proving successful. CallWare and IBM have built a joint-channel of CallWare/IBM resellers, and have announced the availability of a number of bundled solutions through mainstream distribution. The CallWare/IBM partnership is in a position to accelerate the implementation of computer telephony technology.

In December 1997, IBM and CallWare launched a direct mail effort to recruit resellers for CallWare/IBM solutions. Response to the mailer exceeded 15 percent.
“The time is right for small- and medium-sized businesses to take advantage of new technologies like unified messaging. The overwhelming response to the channel development campaign validates the interest of resellers who serve these markets. Resellers are looking for leadership in the unified messaging arena — with IBM and CallWare, they get it,” says Deborah Wellington, IBM Small/Medium Business Solutions executive.

The solution consists of CallWare software and IBM hardware, bundled together and made easily available through mainstream distributors Ingram Micro and Pinacor (formerly MicroAge Distribution).

CallWare provides its award-winning Windows NT- or Netware-based stand- alone voice mail, visual voice mail, fax (including fax broadcasting and fax- on-demand), and unified messaging software. CallWare integrates into popular groupware packages including Lotus Notes, Microsoft Exchange/Outlook, and Novell GroupWise, providing a unified in-box of voice, fax, and e-mail messages. CallWare provides a software upgrade package to add users or features to a system.

Companies with multiple office locations can use CallWare’s message server clustering, enabling the Internet or their existing WAN infrastructure, to invisibly pass messages from location to location — extending the corporate network while avoiding long distance phone and fax costs.

“CallWare is the only solution that leverages the investments that companies made yesterday, solves the business communication problems of today, and gives them all the flexibility and opportunity to expand their systems into tomorrow,” said John Saverino, president and chief executive officer of CallWare. “End users can boost their productivity, improve customer service, and grow their organizations with effective, state-of-the-art messaging technology solutions. Resellers gain the opportunity to build a long-term customer base that will appreciate the value of a scalable solution.”

IBM offers the standard-based hardware platforms for the software. IBM’s 300GL serves as an entry-level PC-based tower built with 3 ISA and 3 PCI slots, a Pentium II 233 MHz processor, 32 GB RAM, 4.25 Gig HD, and a one-year warranty.

The Netfinity 3000 is designed to expand as businesses grow and features up to a 350, 300 or 266MHz Pentium II processor, 100 MHz ECC SDRAM memory scalable to 384MB, and IBM Netfinity Manager software included at no additional cost. IBM also unveiled the next generation of 18GB and 9GB 10,000 RPM (3) hard disk drives and powerful 20/40GB DLT and 10/20GB NS Internal SCSI Tape Drives. The new drives, with planned availability early third quarter for Netfinity 7000, 5500, 3500 and 3000 users, will allow customers to enhance their systems’ performance and expand storage capabilities.

Companies looking for industrial server quality for mission-critical applications with multiple-card slots for ISA/PCI, disk mirroring, SCSI hard drives (only on the 7588), industrial power supply, and other features can choose from IBM’s 7587 (5 ISA and 2 shared PCI slots, P200, 32RAM, 3.25HD IDE) or IBM’s 7588 (13 ISA and 5 shared PCI slots, P200, 64RAM, 3.25HD IDE.) Both these servers are rack/wall mountable, have shock-mounted drives, contain multiple cooling fans, use positive-pressure air flow, are powered by IBM’s Single Board Computer (SBC), and come with a three-year on-site warranty.

Each platform is geared to fit the needs of companies incorporating computer telephony into their infrastructure. IBM’s standard hardware platform benefits include the flexibility to add hard disk space when needed, the reliability of a well-built machine suited specifically for telephony applications, and peace of mind knowing that the hardware is backed by an on- site warranty. IBM’s hardware makes growing a system easier and less expensive than traditional proprietary solutions.

These bundled solutions are available through both Ingram Micro and Pinacor. Resellers are now able to order from a computer telephony menu of solution components, have the distributor build the components into a desired bundle, and deliver a turnkey, tested solution to their door.

“This is the first computer telephony order process of its kind in the country. Resellers want true turnkey solutions that are backed by experienced support. Any of the CallWare/IBM solutions bundled through Pinacor delivers convenient, quality solutions,” said Clay Sorensen, vice president of Pinacor Computer Telephony Integration Solutions.
“This is an industry milestone. Ingram Micro is helping to bridge the gap that has kept some resellers from entering the computer telephony marketplace,” said Laura Skinner, vice president and general manager of Ingram Micro’s Telecom Integration Division. “Now, Ingram Micro is a one-stop shop for CT solutions. We have removed the fear — now resellers can set themselves up for successful installs, using pre-configured systems.”

End users are taking advantage of the partnership. Kohlberg, Kravis, & Roberts, Co. (KKR), located in New York, recently purchased two CallWare/IBM 7588 solutions from Eagle Intercommunications. KKR connected their Manhattan, NY, and Menlo Park, CA, offices via the Internet. Voice mail and fax messages invisibly pass from one location’s message server to the other, avoiding long distance charges and creating a unified front. KKR plans to integrate this solution later with Microsoft Outlook for a complete unified messaging solution.
Fair Trade, Inc., located in Des Moines, IA, recently purchased a CallWare/IBM Netfinity 3000 solution from Business Voice Systems to provide voice mail and fax-on-demand service for real estate agents.

“The IBM Netfinity 3000 server and CallWare Voicemail for Windows NT, provides my company with a way to get information to my clients quickly and easily,” said Peggy Primm, founder of Fair Trade Inc., a marketing company located in Des Moines, Iowa. “As a small business owner, I have limited time and resources to manage hardware or software. IBM and CallWare provide me with a powerful and affordable IT solution, as well as local service and support.”

A leading-edge telecommunication company for three decades, Callware Technologies, Inc. develops voice and telephony enabled solutions. Known for its flagship Callegra.UC product, Callware provides voicemail, unified messaging, auto attendant, text to speech (TTS), voice recognition, and the ability to get access to voice and fax messages from the telephone, mobile client, desktop client, or the Internet. The product supports VoIP, SIP and other PBX integrations. Callware produces high security versions of its product, one of which is the Callegra.UC JITC product, created specifically for the United States Department of Defense (DoD). Callware’s products are installed in thousands of locations throughout the world. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.