CallWare Technologies, Inc., a leading provider of voice mail and network-enabled computer telephony software, today announced an expansion of its OEM agreement with Lucent Technologies. Under the original agreement, Lucent offered CallWare’s Phonetastic(TM), a powerful call control and call routing software package, on the Merlin Legend Advanced Solutions Communications System through Lucent’s direct distribution and authorized dealer channels. Implementation was only through Lucent’s Professional Services.
The expanded agreement further enables Lucent to implement computer telephony integration (CTI) by authorizing CallWare’s nationwide channel of telephony integrators to implement the CTI solutions purchased by small, medium, and multi-site businesses.
CallWare and Lucent expanded their OEM agreement as a result of Lucent’s successful CTI offering for the Merlin Legend. Many small and mid-size businesses across the country are ordering the Phonetastic call control package. This great response prompted Lucent and CallWare to broaden the network of telephony integrators through the expansion of the OEM agreement. The expanded agreement positions CallWare and Lucent to successfully grow with the rapidly increasing CTI market, especially the small, medium, and multi- site business markets.
“Because the market for CTI is growing so rapidly, we must increase the number of qualified integrators who can deliver CTI solutions to our customers,” said John McAleer, market manager for the Merlin Legend. “We are confident that CallWare’s nationwide network of systems integrators can provide the CTI software implementation expertise that will enhance Lucent’s CTI offering.”
CallWare welcomes the opportunity to expand its involvement with Lucent to develop the growing CTI markets. “Lucent is known for providing an excellent quality of service. CallWare will ensure that the same level of service will be provided by CallWare integrators,” said Zig Serafin, vice president of strategic support for CallWare. “To ensure this, CallWare will require Lucent-specific training for all qualified integrators. The training is being jointly developed and will be subject to Lucent’s quality requirements.”
Lucent Technologies, headquartered in Murray Hill, New Jersey, designs, builds, and delivers a wide range of public and private networks, communication systems and software, data networking systems, business telephone systems, and microelectronics components. Bell Laboratories is the research and development arm of the company. You can reach Lucent on the World Wide Web at www.lucent.com.
A leading-edge telecommunication company for three decades, Callware Technologies, Inc. develops voice and telephony enabled solutions. Known for its flagship Callegra.UC product, Callware provides voicemail, unified messaging, auto attendant, text to speech (TTS), voice recognition, and the ability to get access to voice and fax messages from the telephone, mobile client, desktop client, or the Internet. The product supports VoIP, SIP and other PBX integrations. Callware produces high security versions of its product, one of which is the Callegra.UC JITC product, created specifically for the United States Department of Defense (DoD). Callware’s products are installed in thousands of locations throughout the world. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.