CallWare Technologies, Inc., the leading provider of network-enabled computer telephony software, today announced the availability of CallWare 5.3. CallWare 5.3 is a robust software solution that integrates an organization’s telephone system and data network, providing a flexible backbone for all forms of corporate communications.
With CallWare software modules, organizations can add visual voice mail, fax and unified messaging, which offers users single-point access to their voice mail, e-mail and faxes. The result is a powerful, yet easy-to-use communications system that provides users access to all forms of business messaging from a telephone or PC interface, whether they’re in the office or on the road.
Whether run as a stand-alone application with the CallWare client, CallWare Viewpoint, or integrated with leading groupware and e-mail packages, CallWare 5.3’s unified mail box allows users to intuitively manage and interact with all forms of business messaging. Users see all of their messages displayed graphically and can quickly identify urgent business messages by viewing the caller or sender’s identity and the message’s time, date, length, subject and attachments. In addition, users can be notified of incoming messages in a variety of ways, including pagers, cellular phones and other message waiting indicators.
CallWare 5.3 is unique because it is a software-only solution that is both hardware and platform independent, offering customers a flexible, cost- effective approach to complete computer telephony integration. CallWare also has the industry’s most extensive switch integration library, with support for more than 300 telephone systems. This means that organizations can leverage and protect their current hardware and telephone system investments without having to replace expensive equipment.
“Voice, fax and e-mail should increase employee productivity, not add to already heavy workloads,” said Michael Lundberg, vice president of marketing for CallWare Technologies. “CallWare 5.3 is specifically designed to make business communications more effective, while saving an organization time and money. And, as a software-only solution, CallWare will easily accommodate additional users or more advanced features as needed over time.”
In addition, CallWare servers can be clustered over a corporate intranet. Because CallWare voice messages are simply files on a network server, directory information and messages can be automatically exchanged between clustered servers, thus eliminating expensive long distance charges.
CallWare 5.3 also saves organizations time and money by providing a single point of administration for the voice and data networks through native integration with Novell Directory Services (NDS). The CallWare Snap-In for NDS makes the administrator aware of CallWare’s voice mailbox parameters, allowing the administrator to connect an NDS user object to a CallWare mailbox and administer that mailbox’s parameters. When the CallWare server is integrated with a local area network (LAN) or intranet, system administration requires fewer administrators and less time, yet provides administrators with greater flexibility when adding new users or making changes to existing users on multiple systems.
A leading-edge telecommunication company for three decades, Callware Technologies, Inc. develops voice and telephony enabled solutions. Known for its flagship Callegra.UC product, Callware provides voicemail, unified messaging, auto attendant, text to speech (TTS), voice recognition, and the ability to get access to voice and fax messages from the telephone, mobile client, desktop client, or the Internet. The product supports VoIP, SIP and other PBX integrations. Callware produces high security versions of its product, one of which is the Callegra.UC JITC product, created specifically for the United States Department of Defense (DoD). Callware’s products are installed in thousands of locations throughout the world. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.