CallWare Announces Unified Messaging Integration with Microsoft Exchange and Microsoft Outlook

CallWare Technologies Inc. today announced integration with Microsoft Exchange and Microsoft Outlook to provide unified messaging for both mobile and office-based users.

This integration allows users to view, control, save and forward CallWare voice mail messages from their Exchange inbox, giving them access to their e-mail, faxes and voice mail in the same location.

“CallWare’s integration with Microsoft Exchange represents our continuing commitment to providing productivity-enhancing business solutions designed to work with leading software applications,” said Reino Kerttula, executive vice president of marketing for CallWare Technologies. “The integration of our two powerful products delivers a unified messaging solution for all corporate information to the large base of Microsoft Exchange customers.”

With this integration, CallWare voice messages appear in the Exchange inbox with a time and date stamp, subject of the message and caller information. Voice messages are differentiated from e-mail messages with a text message in the subject field.

When a user wishes to hear voice mail, he/she selects the message and listens to the attached .wav file with a multimedia player. Notes or other written information that is attached to a voice message using CallWare ViewPoint will appear as text with the .wav file attachment and can also be accessed from the Exchange inbox.

Through CallWare’s preferences, users can even specify the compression rate for voice messages to minimize disk space and bandwidth requirements. This feature substantially increases transfer speed when sending voice messages through the Internet.

According to Mark Lee, product manager for Windows NT Communications at Microsoft Corp., “Millions of customers are using Microsoft Exchange today as their client messaging application. And there is a great deal of excitement surrounding Microsoft Outlook as a desktop information manager. CallWare’s integration with these popular client applications further simplifies business communications and adds value to these applications.”

Microsoft Exchange Server supports e-mail and includes groupware to allow group scheduling, discussion databases, document sharing and other custom applications to improve business productivity. In addition, it enables system administrators to monitor and troubleshoot the messaging system of an entire corporation — including Internet mail connections and usage — from a single workstation.

CallWare offers improved communications and intelligent call management applications to businesses of all sizes. With CallWare, users can instantly see their voice and fax messages with the time and date a message was left, length of the message and caller information displayed graphically.

This information allows the user to intelligently decide which messages to address first. A user can play messages in any order he or she wishes, eliminating the linear method of the telephone keypad interface. CallWare voice mail solutions also use the Internet as a mechanism to provide global communication without long-distance charges.

Founded in 1975, Microsoft (NASDAQ:MSFT) is the worldwide leader in software for personal computers. The company offers a wide range of products and services for business and personal use, each designed with the mission of making it of making it easier and more enjoyable for people to take advantage of the full power of personal computing every day.

A leading-edge telecommunication company for three decades, Callware Technologies, Inc. develops voice and telephony enabled solutions. Known for its flagship Callegra.UC product, Callware provides voicemail, unified messaging, auto attendant, text to speech (TTS), voice recognition, and the ability to get access to voice and fax messages from the telephone, mobile client, desktop client, or the Internet. The product supports VoIP, SIP and other PBX integrations. Callware produces high security versions of its product, one of which is the Callegra.UC JITC product, created specifically for the United States Department of Defense (DoD). Callware’s products are installed in thousands of locations throughout the world. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.