CallWare Technologies, Inc., the only NetWare-based provider of computer telephone integration (CTI)
solutions, Tuesday announced an agreement with Novell to bundle CallWare software with every GroupWise 5 system shipped.
CallWare allows GroupWise 5 users to see and control voice mail messages from their Universal Mail Boxes, giving them access to their e-mail, voice mail and fax messages in the same location.
“CallWare integrates GroupWise with over 300 telephone systems, completing the GroupWise 5 unified messaging suite for small and large businesses,” said R. Craig Hansen, Chairman and CEO of CallWare. “Bundling CallWare with GroupWise 5 saves organizations time and money and introduces users to advanced Intranet computer telephony features such as server clustering and Internet integration.”
According to the agreement, a five-user multimedia version of CallWare 5.2 will be bundled with GroupWise 5 when it begins shipping. GroupWise 5 users can create and control voice messages using their multimedia PCs and integrate with their telephone systems. Businesses may cost-effectively expand their systems and increase functionality with additional products from CallWare’s Intranet Telephony Suite.
According to Lowell Camp, Novell’s Director of Developer Relations, this agreement will give GroupWise 5 users the opportunity to use a proven, NetWare-based voice messaging product and experience the advantages of unified messaging. “CallWare is the only CTI solution that is an NLM and utilizes Novell Directory Services (NDS) — this means simplified administration and lower cost of ownership for GroupWise 5 NetWare customers.”
Through GroupWise 5 WebAccess, CallWare provides additional Internet integration. GroupWise 5 WebAccess users can retrieve and play CallWare voice messages through most browsers’.WAV players. CallWare’s Intranet/Internet module gives businesses the ability to cluster voice messaging systems at different locations via the Internet. Telephone systems with CallWare voice mail can connect to each other (even if they are geographically dispersed) through the Internet and forward voice messages to other servers in the network — eliminating long distance charges.
GroupWise 5, Novell’s premier Intranet application, is an expanded e-mail system that is the first in the industry to include full document management capabilities as part of a new Universal Mail Box. GroupWise 5 helps companies leverage their corporate network investment by providing an instant collaborative solution for the corporate Intranet. Building on its predecessor, GroupWise 4.1, GroupWise 5 seamlessly integrates calendaring/scheduling, task management, shared folders, conferencing, workflow and Internet access into the Universal Mail Box.
CallWare offers significant savings, improved communications and intelligent call management applications to businesses of all sizes. Users of voice mail can see their messages displayed graphically, and when combined with Caller ID, can see instantly who left each message. A CallWare user can play messages in any order he or she wishes, eliminating the linear method of the telephone keypad interface. CallWare voice mail solutions use the Internet as a mechanism to provide global communication without long distance charges.
Founded in 1983, Novell (NASDAQ:NOVL) is the world’s leading provider of network software. The company offers a wide range of network solutions for distributed networks, Internet/Intranet and small-business markets, as well as the network computing industry’s most comprehensive education and technical support programs. Information about Novell and its complete range of products and services can be accessed on the World Wide Web at http://www.novell.com.
A leading-edge telecommunication company for three decades, Callware Technologies, Inc. develops voice and telephony enabled solutions. Known for its flagship Callegra.UC product, Callware provides voicemail, unified messaging, auto attendant, text to speech (TTS), voice recognition, and the ability to get access to voice and fax messages from the telephone, mobile client, desktop client, or the Internet. The product supports VoIP, SIP and other PBX integrations. Callware produces high security versions of its product, one of which is the Callegra.UC JITC product, created specifically for the United States Department of Defense (DoD). Callware’s products are installed in thousands of locations throughout the world. Callware Technologies corporate headquarters are located in Salt Lake City, Utah.